Synthetix

About Synthetix

Synthetix software is a Customer Service software to automate business workflows. The software offers a searchable knowledge-base of solutions to convert leads in real-time. Engage customers with CRM and Live Chat integration to generate revenues and boosting CSAT scores. Collaborate with your team and measure agent productivity with responses. Marketers, Small and Medium companies make use of the software.

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Pricing

Free Trial Not Available
Synthetix Offers Custom plan.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

Synthetix Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Standard Custom

Entry-level web self-service, live chat and internal knowlege-base for SMEs who want to answer customer questions and have a small customer service team.

Features

Natural Language FAQ search for your website
Live Chat with AI-powered answer suggestions and best-in-class security
Internal agent/employee knowledge-base with collaboration features
Real-time analytics dashboard

Professional Custom

Perfect for organisations with a large number of customers to support and 5+ contact-centre agents.

Features

Includes features of Standard plan, plus
Includes one agent seat licence and 3000 customer sessions per month
Customised customer interface to match your website and branding
Search multiple knowledge silos

Enterprise Custom

Digital customer engagement without limits for businesses with a large customer base and many contact-centre agents.

Features

Includes features of Professional plan, plus
Add advanced services such as Virtual Agent chatbots, customer callback and Intelligent Web Forms
Zero session fees
Active user model for agent licences, minimising costs for large contact centres

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Disclaimer: The pricing details were last updated on 23/02/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Synthetix Pricing.