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About ClearlyRated

ClearlyRated is a NPS platform that enables you to boost your internet reputation in order to help you stand out from the crowd. It assists B2B service providers in maximizing service quality and amplifying the voices of their most committed customers by using the Net Promoter Score. ClearlyRated is the only satisfaction survey product that is particularly intended to improve your company's reputation. It helps B2B service providers get the most out of their client experience surveys by using NPS to boost retention, increase accounts, attract new business, and enhance online reputation. It assists you in obtaining actionable customer feedback in order to better retain clients while standing out in the market by using client testimonies that establish confidence, as well as industry accolades for service quality. ClearlyRated assists you in gathering meaningful employee feedback in order to better retain employees while also offering crucial insights on how to make their workplaces more inclusive, egalitarian, and engaging for all employees, regardless of their identity. Additionally, the platform offers easy integrations with popular services for enhanced collaboration.

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Screenshots & Videos

Your Online Profile
Staffing Bot
Adding Single Location


SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
  • Reviews
  • Momentum
  • Popularity

Platforms Supported

  • Browser Based (Cloud)
  • Desktop App (Windows, Mac)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • Online

ClearlyRated Features

NPS Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

Survey Builder

Allows users to create surveys through a simple drag-and-drop or WYSIWYG editor

Employee NPS

Helps to measure employee engagement and loyalty towards a business

Customer NPS

Helps to track customer loyalty towards a specific brand or service

Anonymous Feedback

Allows collecting feedback securely in a private manner by hiding the identity of the person

Text Analytics

Improves customer engagement by analyzing the available text data

Third-party Integration

Offers synchronization with third-party applications

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Feedback Management

Assists in managing the feedback provided or received after accomplishing an assigned task

Sentiment Analysis

Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

Predictive Analysis

Predicts customer behaviour and emerging trends based on real-time conversations

Data Analysis Tools

Analyze feedbacks collected from both structured and unstructured sources in real-time

Web Widget Survey

Survey widgets that can be attached to your web page

Web Pop-up Survey

Often referred to as an on-site or on-page survey that helps you take feedback of your website visitors.

SMS Surveys

A real-time survey solution that helps to perform surveys and polls via SMS to get a good response rate

Email Surveys

Helps to distribute a survey questionnaire to respondents and collect feedback via email

Offline Survey

Allows users to complete the survey responses without requiring an internet connection.

Pulse Surveys

Helps managers to measure employee satisfaction and health of the company on a time-to-time basis

Polls (Voting)

Helps to discover critical data by asking the participants questions concerning the webinar

Email Marketing

Helps to do email marketing and customizes emails to make a good impression to audiences

Multi-language Support

Available in multiple languages to support global customers

Skip Logic

It hides the irrelevant pages or questions based on previous responses.

Support Audio / Images / Video

Includes audio/ video/ images into the survey questionnaires to make it interactive

Site Intercept Survey

Captures value from your website visitors with targeted, engaging messages

Question Library

Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys

Question Branching

Allows respondents to screen questions and give answer to the relevant questions only

Mobile Survey

A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go

Kiosk Survey

This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad

Custom Survey URLs

Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link
ClearlyRated Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Disclaimer: The pricing details were last updated on 08/01/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about ClearlyRated Pricing.

ClearlyRated Alternatives

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ClearlyRated Reviews

User Rating

5/5 (Based on 64 Ratings)

Rating Distribution

  • Excellent

  • Very Good

  • Average

  • Poor

  • Terrible


User Sentiments

Easy to use Platform, Excellent Customer Support, Valuable Client Insights, Improved Client & Talent Satisfaction

Limited Customization Options, High Pricing, Occasional Issues with Platform Navigation, Limited Reporting Features

Do You Use ClearlyRated?

Write a Review

Review Summary

User reviews of ClearlyRated are overwhelmingly positive, highlighting its value in gathering client and talent feedback. Users praise the platform's ease of use, insightful reporting, and helpful customer support. While some users find the cost to be a deterrent, most recognize the ROI from improved client retention, stronger brand differentiation, and actionable insights for process improvement. A recurring concern is the need for better guidance on interpreting survey results, suggesting an area for potential improvement.


  • Clearly Rated provides valuable feedback from clients and talent, enabling better understanding of service gaps.
  • The platform facilitates smooth NPS measurement and insightful reporting to track client satisfaction.
  • Clearly Rated enables differentiation in a competitive industry by showcasing validated client satisfaction data.


  • The cost to utilize all survey features might be high compared to other survey software companies.
  • Some users wish for more custom survey question options and may need to pay extra for this feature.
  • Some users experience difficulty navigating the website, especially when trying to access specific information.

ClearlyRated Reviews

AI-Generated from the text of User Reviews

ClearlyRated Screenshots

ClearlyRated FAQs

What is ClearlyRated used for?

ClearlyRated is NPS Software. ClearlyRated offers the following functionalities:

  • Survey Builder
  • Employee NPS
  • Customer NPS
  • Anonymous Feedback
  • Text Analytics
  • Third-party Integration
  • Reporting (Analytics)
  • Feedback Management
  • Sentiment Analysis
  • Predictive Analysis
  • Data Analysis Tools

Learn more about ClearlyRated features.

What are the top alternatives for ClearlyRated?

Does ClearlyRated provide API?

Yes, ClearlyRated provides API.

ClearlyRated Contact

Vendor Details

Portland, Oregon Founded : 2003

Contact Details

1 (800) 921-2640

Social Media Handles


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