Zonka Feedback

About Zonka Feedback

Zonka is a solution designed to collect both customer and employee feedback. With Zonka, you can ask for feedback in a variety of ways, including sending online survey links via email or SMS, embedding surveys on your website, or sending surveys via an API. You can also ask for feedback on a range of devices, such as iPhones and iPads, as well as Android phones and tablets, and you can even set Zonka surveys up on kiosk or in-store devices. Zonka helps you understand your customer satisfaction levels by enabling you to run transactional and relationship NPS surveys. Once your customers have filled these surveys out, you can access your NPS score on your dashboard immediately, as well as view more detailed information in Zonka’s NPS reports. You can also send out and customize customer satisfaction score (CSAT) surveys, and measure your Customer Effort Score (CES).

Screenshots & Videos

Pricing

Free Trial Available
Starts at $24.00.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

83%
Momentum

68%
Popularity

87%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Business Hours, Online

Zonka Feedback Features

Show Feature Explanation

NPS Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%

Web Widget Survey

Survey widgets that can be attached to your web page

Web Pop-up Survey

Often referred to as an on-site or on-page survey that helps you take feedback of your website visitors.

SMS Surveys

A real-time survey solution that helps to perform surveys and polls via SMS to get a good response rate

Email Surveys

Helps to distribute a survey questionnaire to respondents and collect feedback via email

Survey Builder

Allows users to create surveys through a simple drag-and-drop or WYSIWYG editor

Employee NPS

Helps to measure employee engagement and loyalty towards a business

Customer NPS

Helps to track customer loyalty towards a specific brand or service

Offline Survey

Allows users to complete the survey responses without requiring an internet connection.

Pulse Surveys

Helps managers to measure employee satisfaction and health of the company on a time-to-time basis

Anonymous Feedback

Allows collecting feedback securely in a private manner by hiding the identity of the person

Text Analytics

Improves customer engagement by analyzing the available text data

Third-party Integration

Offers synchronization with third-party applications

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Polls (Voting)

Helps to discover critical data by asking the participants questions concerning the webinar

Email Marketing

Helps to do email marketing and customizes emails to make a good impression to audiences

Feedback Management

Assists in managing the feedback provided or received after accomplishing an assigned task

Sentiment Analysis

Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

Predictive Analysis

Predicts customer behaviour and emerging trends based on real-time conversations

Multi-language Support

Available in multiple languages to support global customers

Skip Logic

It hides the irrelevant pages or questions based on previous responses.

Support Audio / Images / Video

Includes audio/ video/ images into the survey questionnaires to make it interactive

Site Intercept Survey

Captures value from your website visitors with targeted, engaging messages

Question Library

Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys

Question Branching

Allows respondents to screen questions and give answer to the relevant questions only

Mobile Survey

A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go

Kiosk Survey

This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad

Data Analysis Tools

Analyze feedbacks collected from both structured and unstructured sources in real-time

Custom Survey URLs

Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link

Zonka Feedback Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

Essential $24.00 $29.00 per month

Customized surveys, basic data capture & real-time reports.

Features

Offline and Kiosk Survey : 1 Device Licenses
- Add Devices : 0 (based upon the devices, the pricing varies)
1,000 Online Responses
1,000 Email Sends
0 SMS Credits
Offline: Tablets & Kiosks
Online: Link, QR Code, Email & SMS
Website: Web Embed & Web Pop Up
1 User
Fully Customize Surveys - Questions, Brand, Logo, Colors
Survey Logic
White-Labelling : Add Brand Logo to Surveys
4 Pre-built Reports
Response Inbox, Snapshot Overview, Response Insights, Overtime Trends Report
Real-time Response Notifications
Full API Access
Access to Standard Integrations: Slack, MailChimp, Google Sheets & more
Upload Contacts
Standard Contact Lists
Email Support
Knowledge Base
24 Hour Ticketing Support

Add-ons

Additional Offline Devices : $15 per Month per Device
Additional Users : $19 per Month per User
SMS Credits : $100 per Month for 2,500 Credits
Additional Email Sends : Custom

Professional $79.00 $99.00 per month

White-Labeled Surveys, Advanced Reporting for growing teams.

Features

Offline and Kiosk Survey : 4 Devices Licenses
- Add Devices : 0 (based upon the devices, the pricing varies)
Unlimited Online Responses
10,000 Email Sends
500 SMS Credits
Offline: Tablets & Kiosks
Online: Link, QR Code, Email & SMS
Website: Web Embed & Web Pop Up
2 Users
Fully Customize Surveys - Questions, Brand, Logo, Colors
Survey Logic
Multilingual Surveys
White-Labelling : Add Brand Logo to Surveys, Remove 'Powered by Zonka Feedback' from Surveys, White-Label Email Address for Email Surveys
6 Pre-built Reports
Response Inbox, Snapshot Overview, Response Insights, Team Insights, Overtime Trends Report, Text Analytics
Save & Schedule Reports
Real-time Response Notifications
NPS, CSAT, CES Notifications
5 Custom Alerts for Users & Respondents
Full API Access
Webhooks
Access to Standard Integrations: Slack, MailChimp, Google Sheets & more
Upload Contacts
Standard Contact Lists
Standard Contact Attributes
Email Support
Knowledge Base
24 Hour Ticketing Support
Live Chat Support
Includes features of Add-ons

Growth $169.00 $199.00 per month

Designed for larger teams to manage a complete feedback platform.

Features

Offline and Kiosk Survey : 10 Devices Licenses
- Add Devices : 0 (based upon the devices, the pricing varies)
Unlimited Online Responses
50,000 Email Sends
2,500 SMS Credits
Offline: Tablets & Kiosks
Online: Link, QR Code, Email & SMS
Website: Web Embed & Web Pop Up
5 Users
User Roles & Permissions
Fully Customize Surveys - Questions, Brand, Logo, Colors
Survey Logic
Multilingual Surveys
White-Labelling : Add Brand Logo to Surveys, Remove 'Powered by Zonka Feedback' from Surveys, White-Label Email Address for Email Surveys, White-Label Survey Domain
8 Pre-built Reports
Response Inbox, Snapshot Overview, Response Insights, Location Insights, Team Insights, Overtime Trends Report, Text Analytics, Tag Analytics
Save & Schedule Reports
Real-time Response Notifications
NPS, CSAT, CES Notifications
10 Custom Alerts for Users & Respondents
Full API Access
Webhooks
Access to Standard Integrations: Slack, MailChimp, Google Sheets & more
Premium Integrations: Salesforce, HubSpot (coming soon)
Upload Contacts
Standard & Dynamic Contact Lists
Standard & Custom Contact Attributes
Email Support
Knowledge Base
24 Hour Ticketing Support
Live Chat Support
Personalized Onboarding (Initial Training, Initial Survey Designing)
Includes features of Add-ons

Enterprise $429.00 $499.00 per month

A complete Feedback Management Solution with personalized support.

Features

Offline and Kiosk Survey : 30 Devices Licenses
- Add Devices : 0 (based upon the devices, the pricing varies)
Unlimited Online Responses
150,000 Email Sends
4,000 SMS Credits
Offline: Tablets & Kiosks
Online: Link, QR Code, Email & SMS
Website: Web Embed & Web Pop Up
10 Users
User Roles & Permissions
Fully Customize Surveys - Questions, Brand, Logo, Colors
Survey Logic
Multilingual Surveys
White-Labelling : Add Brand Logo to Surveys, Remove 'Powered by Zonka Feedback' from Surveys, White-Label Email Address for Email Surveys, White-Label Survey Domain
8 Pre-built Reports
Response Inbox, Snapshot Overview, Response Insights, Location Insights, Team Insights, Overtime Trends Report, Text Analytics, Tag Analytics
Save & Schedule Reports
Real-time Response Notifications
NPS, CSAT, CES Notifications
25 Custom Alerts for Users & Respondents
Full API Access
Webhooks
Access to Standard Integrations: Slack, MailChimp, Google Sheets & more
Premium Integrations: Salesforce, HubSpot (coming soon)
Upload Contacts
Standard & Dynamic Contact Lists
Standard & Custom Contact Attributes
Email Support
Knowledge Base
24 Hour Ticketing Support
Live Chat Support
Personalized Onboarding (Initial Training, Initial Survey Designing)
Dedicated Account Manager (Quarterly Calls, Survey Program Consultation, Assistance in all Survey Creation)
Includes features of Add-ons

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 04/09/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Zonka Feedback Pricing.

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Zonka Feedback Reviews

User Rating

4.8/5 (Based on 104 Ratings)

Rating Distribution

Excellent
84.6%
Very Good
14.4%
Average
0%
Poor
0%
Terrible
1%

User Sentiments

Ease of Use, Comprehensive Features, Excellent Customer Support, Extensive Integrations

Occasional Minor Bugs, Pricing Tiers and Limitations, Limited Design Customization, Outdated API Documentation

Do You Use Zonka Feedback?

Write a Review

Review Summary

Zonka Feedback is a customer feedback management software praised for its user-friendly interface, customizable surveys, and robust reporting capabilities. Reviewers appreciate the ease of creating and distributing surveys, the ability to collect feedback from multiple channels, and the detailed analytics and insights provided. However, some users have expressed concerns about the occasional technical glitches and the need for more advanced features like sentiment analysis and integration with other systems. Overall, Zonka Feedback is a solid choice for businesses seeking an intuitive and effective tool to gather and analyze customer feedback.