Home/NPS Software/Zonka Feedback
Updated on: October 5, 2022
Zonka Feedback - NPS Software
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Zonka Feedback

Survey solution to gauge customer and employee satisfaction
(129 Ratings) Write Review

What is Zonka Feedback and how does it work?

Zonka is a solution designed to collect both customer and employee feedback. With Zonka, you can ask for feedback in a variety of ways, including sending online survey links via email or SMS, embedding surveys on your website, or sending surveys via an API. You can also ask for feedback on a range of devices, such as iPhones and iPads, as well as Android phones and tablets, and you can even set Zonka surveys up on kiosk or in-store devices. Zonka helps you understand your customer satisfaction levels by enabling you to run transactional and relationship NPS surveys. Once your customers have filled these surveys out, you can access your NPS score on your dashboard immediately, as well as view more detailed information in Zonka’s NPS reports. You can also send out and customize customer satisfaction score (CSAT) surveys, and measure your Customer Effort Score (CES).

Zonka Feedback Features Show All Features

Zonka Feedback Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number New Delhi, India / +91 99998 49771
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Official Website https://www.zonkafeedback.com/
Category NPS Software

Zonka Feedback Pricing

Pricing ModelFree Trial , Subscription
MONTHLY YEARLY
Essential
$24 /Month
Billed Yearly

Customized surveys, basic data capture & real-time reports.

Features

  • Offline and Kiosk Survey : 1 Device Licenses
    • Add Devices : 0 (based upon the devices, the pricing varies)
  • 1,000 Online Responses
  • 1,000 Email Sends
  • 0 SMS Credits
  • Offline: Tablets & Kiosks
  • Online: Link, QR Code, Email & SMS
  • Website: Web Embed & Web Pop Up
  • 1 User
  • Fully Customize Surveys - Questions, Brand, Logo, Colors
  • Survey Logic
  • White-Labelling : Add Brand Logo to Surveys
  • 4 Pre-built Reports
  • Response Inbox, Snapshot Overview, Response Insights, Overtime Trends Report
  • Real-time Response Notifications
  • Full API Access
  • Access to Standard Integrations: Slack, MailChimp, Google Sheets & more
  • Upload Contacts
  • Standard Contact Lists
  • Email Support
  • Knowledge Base
  • 24 Hour Ticketing Support

Add-ons

  1. Additional Offline Devices : $15 per Month per Device
  2. Additional Users : $19 per Month per User
  3. SMS Credits : $100 per Month for 2,500 Credits
  4. Additional Email Sends : Custom
Professional
$79 /Month
Billed Yearly

White-Labeled Surveys, Advanced Reporting for growing teams.

Features

  • Offline and Kiosk Survey : 4 Devices Licenses
    • Add Devices : 0 (based upon the devices, the pricing varies)
  • Unlimited Online Responses
  • 10,000 Email Sends
  • 500 SMS Credits
  • Offline: Tablets & Kiosks
  • Online: Link, QR Code, Email & SMS
  • Website: Web Embed & Web Pop Up
  • 2 Users
  • Fully Customize Surveys - Questions, Brand, Logo, Colors
  • Survey Logic
  • Multilingual Surveys
  • White-Labelling : Add Brand Logo to Surveys, Remove 'Powered by Zonka Feedback' from Surveys, White-Label Email Address for Email Surveys
  • 6 Pre-built Reports
  • Response Inbox, Snapshot Overview, Response Insights, Team Insights, Overtime Trends Report, Text Analytics
  • Save & Schedule Reports
  • Real-time Response Notifications
  • NPS, CSAT, CES Notifications
  • 5 Custom Alerts for Users & Respondents
  • Full API Access
  • Webhooks
  • Access to Standard Integrations: Slack, MailChimp, Google Sheets & more
  • Upload Contacts
  • Standard Contact Lists
  • Standard Contact Attributes
  • Email Support
  • Knowledge Base
  • 24 Hour Ticketing Support
  • Live Chat Support
  • Includes features of Add-ons
Growth
$169 /Month
Billed Yearly

Designed for larger teams to manage a complete feedback platform.

Features

  • Offline and Kiosk Survey : 10 Devices Licenses
    • Add Devices : 0 (based upon the devices, the pricing varies)
  • Unlimited Online Responses
  • 50,000 Email Sends
  • 2,500 SMS Credits
  • Offline: Tablets & Kiosks
  • Online: Link, QR Code, Email & SMS
  • Website: Web Embed & Web Pop Up
  • 5 Users
  • User Roles & Permissions
  • Fully Customize Surveys - Questions, Brand, Logo, Colors
  • Survey Logic
  • Multilingual Surveys
  • White-Labelling : Add Brand Logo to Surveys, Remove 'Powered by Zonka Feedback' from Surveys, White-Label Email Address for Email Surveys, White-Label Survey Domain
  • 8 Pre-built Reports
  • Response Inbox, Snapshot Overview, Response Insights, Location Insights, Team Insights, Overtime Trends Report, Text Analytics, Tag Analytics
  • Save & Schedule Reports
  • Real-time Response Notifications
  • NPS, CSAT, CES Notifications
  • 10 Custom Alerts for Users & Respondents
  • Full API Access
  • Webhooks
  • Access to Standard Integrations: Slack, MailChimp, Google Sheets & more
  • Premium Integrations: Salesforce, HubSpot (coming soon)
  • Upload Contacts
  • Standard & Dynamic Contact Lists
  • Standard & Custom Contact Attributes
  • Email Support
  • Knowledge Base
  • 24 Hour Ticketing Support
  • Live Chat Support
  • Personalized Onboarding (Initial Training, Initial Survey Designing)
  • Includes features of Add-ons
Enterprise
$429 /Month
Billed Yearly

A complete Feedback Management Solution with personalized support.

Features

  • Offline and Kiosk Survey : 30 Devices Licenses
    • Add Devices : 0 (based upon the devices, the pricing varies)
  • Unlimited Online Responses
  • 150,000 Email Sends
  • 4,000 SMS Credits
  • Offline: Tablets & Kiosks
  • Online: Link, QR Code, Email & SMS
  • Website: Web Embed & Web Pop Up
  • 10 Users
  • User Roles & Permissions
  • Fully Customize Surveys - Questions, Brand, Logo, Colors
  • Survey Logic
  • Multilingual Surveys
  • White-Labelling : Add Brand Logo to Surveys, Remove 'Powered by Zonka Feedback' from Surveys, White-Label Email Address for Email Surveys, White-Label Survey Domain
  • 8 Pre-built Reports
  • Response Inbox, Snapshot Overview, Response Insights, Location Insights, Team Insights, Overtime Trends Report, Text Analytics, Tag Analytics
  • Save & Schedule Reports
  • Real-time Response Notifications
  • NPS, CSAT, CES Notifications
  • 25 Custom Alerts for Users & Respondents
  • Full API Access
  • Webhooks
  • Access to Standard Integrations: Slack, MailChimp, Google Sheets & more
  • Premium Integrations: Salesforce, HubSpot (coming soon)
  • Upload Contacts
  • Standard & Dynamic Contact Lists
  • Standard & Custom Contact Attributes
  • Email Support
  • Knowledge Base
  • 24 Hour Ticketing Support
  • Live Chat Support
  • Personalized Onboarding (Initial Training, Initial Survey Designing)
  • Dedicated Account Manager (Quarterly Calls, Survey Program Consultation, Assistance in all Survey Creation)
  • Includes features of Add-ons
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Disclaimer: The pricing details were last updated on 04/09/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Zonka Feedback pricing.

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Zonka Feedback Reviews

OVERALL RATING
4.7
Based on 129 Rating(s)
Rating Distribution
  • 86.8 %
  • 11.8 %
  • 0 %
  • 0 %
  • 1.5 %
SHARE YOUR EXPERIENCE Write a Review
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Videos on Zonka Feedback

oAuth Process
oAuth Process

Zonka Feedback Screenshots

Zonka Feedback screenshot
Zonka Feedback screenshot
Zonka Feedback screenshot
Zonka Feedback screenshot
Zonka Feedback screenshot
Zonka Feedback screenshot
Zonka Feedback screenshot
Zonka Feedback screenshot
Zonka Feedback screenshot
Zonka Feedback screenshot
Zonka Feedback screenshot

Zonka Feedback FAQs

Zonka Feedback is NPS Software. Zonka Feedback offers the following functionalities:

  • Web Widget Survey
  • Web Pop-up Survey
  • SMS Surveys
  • Email Surveys
  • Survey Builder
  • Employee NPS
  • Customer NPS
  • Offline Survey
  • Pulse Surveys
  • Anonymous Feedback
  • Text Analytics
  • Third-party Integration
  • Reporting (Analytics)
  • Polls (Voting)
  • Email Marketing
  • Feedback Management
  • Sentiment Analysis
  • Predictive Analysis
  • Multi-language Support
  • Skip Logic
  • Support Audio / Images / Video
  • Site Intercept Survey
  • Question Library
  • Question Branching
  • Mobile Survey
  • Kiosk Survey
  • Data Analysis Tools
  • Custom Survey URLs

Learn more about Zonka Feedback features.

Yes, Zonka Feedback provides API.

Articles on Zonka Feedback

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Customers

Health City Cayman Islands
Health City Cayman Islands
Select CITYWALK Mall
Select CITYWALK Mall
Leroy Merlin
Leroy Merlin
FastMed
FastMed
Jones the Grocer
Jones the Grocer
Grisworld
Grisworld
Zappfresh.com
Zappfresh.com
QUT
QUT
Nikon
Nikon
GreyOrange
GreyOrange
Jacks of Fiji
Jacks of Fiji
Larsen
Larsen
SAP
SAP
MovenPick
MovenPick
BCG
BCG

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