Home/NPS Software/Zonka Feedback
Updated on: June 21, 2021
What is Zonka Feedback ?

Zonka Feedback

Survey solution to gauge customer and employee satisfaction
(41 Ratings) Write Review

Zonka is a solution designed to collect both customer and employee feedback. With Zonka, you can ask for feedback in a variety of ways, including sending online survey links via email or SMS, embedding surveys on your website, or sending surveys via an API. You can also ask for feedback on a range of devices, such as iPhones and iPads, as well as Android phones and tablets, and you can even set Zonka surveys up on kiosk or in-store devices. Zonka helps you understand your customer satisfaction levels by enabling you to run transactional and relationship NPS surveys. Once your customers have filled these surveys out, you can access your NPS score on your dashboard immediately, as well as view more detailed information in Zonka’s NPS reports. You can also send out and customize customer satisfaction score (CSAT) surveys, and measure your Customer Effort Score (CES).

Zonka Feedback Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number New Delhi, India / +91 99998 49771
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category NPS Software

Zonka Feedback Pricing

Pricing ModelFree Trial , Subscription
MONTHLY YEARLY
Essential
$24 /Month
Billed Yearly

Customized surveys, basic data capture & real-time reports.

Features

  • Offline and Kiosk Survey : 1 Device Licenses
    • Add Devices : 0 (based upon the devices, the pricing varies)
  • 1,000 Online Responses
  • 1,000 Email Sends
  • 0 SMS Credits
  • Offline: Tablets & Kiosks
  • Online: Link, QR Code, Email & SMS
  • Website: Web Embed & Web Pop Up
  • 1 User
  • Fully Customize Surveys - Questions, Brand, Logo, Colors
  • Survey Logic
  • White-Labelling : Add Brand Logo to Surveys
  • 4 Pre-built Reports
  • Response Inbox, Snapshot Overview, Response Insights, Overtime Trends Report
  • Real-time Response Notifications
  • Full API Access
  • Access to Standard Integrations: Slack, MailChimp, Google Sheets & more
  • Upload Contacts
  • Standard Contact Lists
  • Email Support
  • Knowledge Base
  • 24 Hour Ticketing Support

Add-ons

  1. Additional Offline Devices : $15 per Month per Device
  2. Additional Users : $19 per Month per User
  3. SMS Credits : $100 per Month for 2,500 Credits
  4. Additional Email Sends : Custom
Professional
$79 /Month
Billed Yearly

White-Labeled Surveys, Advanced Reporting for growing teams.

Features

  • Offline and Kiosk Survey : 4 Devices Licenses
    • Add Devices : 0 (based upon the devices, the pricing varies)
  • Unlimited Online Responses
  • 10,000 Email Sends
  • 500 SMS Credits
  • Offline: Tablets & Kiosks
  • Online: Link, QR Code, Email & SMS
  • Website: Web Embed & Web Pop Up
  • 2 Users
  • Fully Customize Surveys - Questions, Brand, Logo, Colors
  • Survey Logic
  • Multilingual Surveys
  • White-Labelling : Add Brand Logo to Surveys, Remove 'Powered by Zonka Feedback' from Surveys, White-Label Email Address for Email Surveys
  • 6 Pre-built Reports
  • Response Inbox, Snapshot Overview, Response Insights, Team Insights, Overtime Trends Report, Text Analytics
  • Save & Schedule Reports
  • Real-time Response Notifications
  • NPS, CSAT, CES Notifications
  • 5 Custom Alerts for Users & Respondents
  • Full API Access
  • Webhooks
  • Access to Standard Integrations: Slack, MailChimp, Google Sheets & more
  • Upload Contacts
  • Standard Contact Lists
  • Standard Contact Attributes
  • Email Support
  • Knowledge Base
  • 24 Hour Ticketing Support
  • Live Chat Support
  • Includes features of Add-ons
Growth
$169 /Month
Billed Yearly

Designed for larger teams to manage a complete feedback platform.

Features

  • Offline and Kiosk Survey : 10 Devices Licenses
    • Add Devices : 0 (based upon the devices, the pricing varies)
  • Unlimited Online Responses
  • 50,000 Email Sends
  • 2,500 SMS Credits
  • Offline: Tablets & Kiosks
  • Online: Link, QR Code, Email & SMS
  • Website: Web Embed & Web Pop Up
  • 5 Users
  • User Roles & Permissions
  • Fully Customize Surveys - Questions, Brand, Logo, Colors
  • Survey Logic
  • Multilingual Surveys
  • White-Labelling : Add Brand Logo to Surveys, Remove 'Powered by Zonka Feedback' from Surveys, White-Label Email Address for Email Surveys, White-Label Survey Domain
  • 8 Pre-built Reports
  • Response Inbox, Snapshot Overview, Response Insights, Location Insights, Team Insights, Overtime Trends Report, Text Analytics, Tag Analytics
  • Save & Schedule Reports
  • Real-time Response Notifications
  • NPS, CSAT, CES Notifications
  • 10 Custom Alerts for Users & Respondents
  • Full API Access
  • Webhooks
  • Access to Standard Integrations: Slack, MailChimp, Google Sheets & more
  • Premium Integrations: Salesforce, HubSpot (coming soon)
  • Upload Contacts
  • Standard & Dynamic Contact Lists
  • Standard & Custom Contact Attributes
  • Email Support
  • Knowledge Base
  • 24 Hour Ticketing Support
  • Live Chat Support
  • Personalized Onboarding (Initial Training, Initial Survey Designing)
  • Includes features of Add-ons
Enterprise
$429 /Month
Billed Yearly

A complete Feedback Management Solution with personalized support.

Features

  • Offline and Kiosk Survey : 30 Devices Licenses
    • Add Devices : 0 (based upon the devices, the pricing varies)
  • Unlimited Online Responses
  • 150,000 Email Sends
  • 4,000 SMS Credits
  • Offline: Tablets & Kiosks
  • Online: Link, QR Code, Email & SMS
  • Website: Web Embed & Web Pop Up
  • 10 Users
  • User Roles & Permissions
  • Fully Customize Surveys - Questions, Brand, Logo, Colors
  • Survey Logic
  • Multilingual Surveys
  • White-Labelling : Add Brand Logo to Surveys, Remove 'Powered by Zonka Feedback' from Surveys, White-Label Email Address for Email Surveys, White-Label Survey Domain
  • 8 Pre-built Reports
  • Response Inbox, Snapshot Overview, Response Insights, Location Insights, Team Insights, Overtime Trends Report, Text Analytics, Tag Analytics
  • Save & Schedule Reports
  • Real-time Response Notifications
  • NPS, CSAT, CES Notifications
  • 25 Custom Alerts for Users & Respondents
  • Full API Access
  • Webhooks
  • Access to Standard Integrations: Slack, MailChimp, Google Sheets & more
  • Premium Integrations: Salesforce, HubSpot (coming soon)
  • Upload Contacts
  • Standard & Dynamic Contact Lists
  • Standard & Custom Contact Attributes
  • Email Support
  • Knowledge Base
  • 24 Hour Ticketing Support
  • Live Chat Support
  • Personalized Onboarding (Initial Training, Initial Survey Designing)
  • Dedicated Account Manager (Quarterly Calls, Survey Program Consultation, Assistance in all Survey Creation)
  • Includes features of Add-ons
Screenshot of the Vendor Pricing Page
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Disclaimer: The pricing details were last updated on 04/09/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Zonka Feedback pricing.

Zonka Feedback FAQs

Yes, Zonka Feedback provides API.

Ask the Community View Community

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Zonka Feedback Reviews

OVERALL RATING
4.6
Based on 41 Rating(s)
Rating Distribution
  • 93.8 %
  • 6.3 %
  • 0 %
  • 0 %
  • 0 %
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Shefali VSource : g2crowd.com
(Reviewed on 27 October 2020)
"The best software for feedback"

What do you like best?

Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms. It’s easy and fun setting up the surveys using Zonka Feedback’s visual Survey Builder. I don’t have to imagine how my surveys would look to my customers. Survey setting up is extremely intuitive as well and since I’m using it in my organisation for conducting more market research and questionnaire, the survey logics come very handy to me.

With COVID, I’m able to send out these surveys via email using Zonka Feedback and set up easy reminders also in their new version.

Beyond everything though, what really stands out for me is the reporting. It is absolutely kickass. I get too many detailed reports in one click and I really love the way the entire Analytics system is designed. It allows me to quickly browse through reports as well as go in-depth by drilling down, using filters and what not. Reporting is extremely powerful at Zonka Feedback and I believe, that’s what really makes it stand out amongst other survey and feedback softwares.

What do you dislike?

Nothing so far. The tool has been really amazing for my marketing and operations team. We have been able to do research surveys very swiftly and easily. The team is also helpful in setting up and the experience is great.

Recommendations to others considering the product:

Look no further! Zonka is a great software.

What problems are you solving with the product? What benefits have you realized?

We've used the product for market research before launching products and post launch to gather feedback from customers. It is very easy to use and let's us analyse data very efficiently.

...more
Tripti DSource : g2crowd.com
(Reviewed on 28 August 2020)
"Versatile and Perfect Survey and Feedback Software"

What do you like best?

We were using Zonka earlier for only internal Employee Feedback and monitor eNPS and employee happiness. But during COVID times, the team has helped us expand and take feedback from candidates, post interview feedbacks from interviewers. This has really helped us eliminate a lot of emails and feedback that gets lost in email.

Types of Surveys we run with Zonka Feedback range from Pre-Interview, Post Interview, Onboarding, Exit Surveys, Employee Happiness Meter.

Because its versatile and customisable, the tool really fits a lot of our requirements and we are gradually discovering more and more of it.

The reporting is spot on and everything I could need! Best is that it is really easy for my entire team to use. No technical hanky-panky.

What do you dislike?

Nothing! Pretty happy with the software overall - surveys and reports. Is a great tool for analysis.

What problems are you solving with the product? What benefits have you realized?

We’re using Zonka to monitor Employee Feedback at various stages - onboarding, eNPs and more. It’s customisable, easy to use and very helpful. An amazingly versatile feedback software that fits all our requirements.

...more
Saloni GSource : g2crowd.com
(Reviewed on 26 August 2020)
"Easy and efficient Survey Software"

What do you like best?

The best thing about Zonka Feedback is that it’s really easy to use. I hunted them in my previous organization and was pretty certain my teammates would be happy using it for the same reason. It’s easy to create surveys, send them, look at feedbacks coming in and all the reporting. Very easy to navigate around and friendly interface. UI has improved a lot over time and I love it even more now. So easy to capture feedback and do NPS surveys. In my previous company we used it with automation and it worked really smoothly and with the interface, we’re using it now and it works easy too.

Reporting is a great advantage and honestly, I’m really happy with it!

Recommend to all teams.

What do you dislike?

Nothing to dislike. I have thoroughly enjoyed using Zonka Feedback and recommend it fully.

What problems are you solving with the product? What benefits have you realized?

Taking customer feedback and employee feedback. I’ve used it for both and it’s been easy so far. Teammates find it easy to look at reports, and take actions which makes taking feedback better and more relevant.

...more
priya aSource : g2crowd.com
(Reviewed on 13 August 2020)
"Amazing Experience using Zonka Services"

What do you like best?

Planning to take a customer feedback survey, go to 'Zonka'. Great Service and great support! Very quick in response. the reports were quite insightful and very convenient to analyse. i would definitely recommend to use their service. Customization is another factor, which was done easily.

What do you dislike?

i did not coming across anything which i could dislike. slight technical glitches can be improved.

What problems are you solving with the product? What benefits have you realized?

We have used it for Customer feedback survey.

it is available on finger tips of the customer avoiding manual work

...more
Administrator in Education ManagementSource : g2crowd.com
(Reviewed on 25 June 2020)
"Really flexible app with good support"

What do you like best?

I like the simplicity of designing surveys and the logic flows that sit behind them. I find support very responsive and keep to help out wherever they can.

What do you dislike?

The lack of application intelligence behind the survey

What problems are you solving with the product? What benefits have you realized?

Removed the need for paperwork. Quality issues can be identified and dealt with immediately

...more
Vrinda ASource : g2crowd.com
(Reviewed on 12 June 2020)
"A beneficial feedback software"

What do you like best?

Packed with features, makes building surveys easy and add logic and humps as well. The support team is helpful and available on chat. I also have their WhatsApp number to make contact anytime. I’m not on the enterprise plan but they treat me like they care. Which I really like.

What do you dislike?

Have been using it for almost a year and didn’t face any issues so far.

Recommendations to others considering the product:

I definitely recommend the tool. For three major reasons -

1. The helpful tool

2. The ease of the software

3. The feedback reporting

What problems are you solving with the product? What benefits have you realized?

I use it quite extensively for email surveys and it has been fairly simple to put everything together. Easy to embed questions in emails and easy to share as well. I like that I can white-label it and send it quickly. And I like that I don’t need help from technical teams to get around. It’s lazy people friendly. While everything is great, reporting is what steals the show for me. It’s easy to look at data from large audiences and customers together. Filtering reports and saving them is great. Makes coming back to report fairly simple.

...more
User in ResearchSource : g2crowd.com
(Reviewed on 08 May 2020)
"Easy to use and superb analytics"

What do you like best?

Basically, an excellent tool for capturing data.

1. Highly user-friendly, good-looking surveys that increased my response rate

2. Easy to configure, can run unlimited surveys together

3. Any question types can be added and can upload images which comes very handy for me in surveys

4. I am in Germany, so besides English, I run surveys in multiple languages. That's taken care of as well

5. Reporting is great

Out of the the many softwares I have used to collect data, including the ones that are free, Zonka Feedback is the best I found that doesn't leave me with a lot of unusable data to run market research and internal surveys. Besides being very similar to the others in terms of creating online surveys, the biggest advantage for me is the reporting. Zonka Feedback is the best tool to run my reports and it saves my time really well. I am able to see my response data instantly and text analytics are very very handy, easy enough. It hardly takes me time to set up my frequently-run surveys for work and research.

What do you dislike?

My favorite surveying tool so far! Can't think of anything to dislike as yet

Recommendations to others considering the product:

Go for it!

What problems are you solving with the product? What benefits have you realized?

Conducting online surveys. The ease of use and the reporting is the benefit for me.

...more
Administrator in HospitalitySource : g2crowd.com
(Reviewed on 06 May 2020)
"Zonka Feedback - A useful Application for office"

What do you like best?

Versatility of application. I am using it for Employee Service satisfaction, Supplier service delivery management and gathering data of office day to day operations.

What do you dislike?

Nothing to dislike, however, look forward to more flexibility of exported data for deep analyzing and information generation.

What problems are you solving with the product? What benefits have you realized?

Many..Collecting data about employee feedback for various services delivered in office, which helps to identify improvement area and supplier service level delivery. Digitization of daily collection of data and analysis for key focus area.

...more
Tanya KSource : g2crowd.com
(Reviewed on 04 May 2020)
"Quick & Easy to Use! Would definitely recommend Zonka Feedback for survey collection"

What do you like best?

For us, it's definitely how easy to use it is. Zonka Feedback helped us turn in different types of surveys with our organization's flavor, for different settings, all very easily. Can be used by anybody! On top of that, it's all-device-compatible.

What do you dislike?

It's a good product - it worked well for us, for every scenario we used Zonka Feedback - for employee suggestions, tradeshows and what not.

Recommendations to others considering the product:

It's a good software product if you are looking for an easy, no-code solution for your feedback (customer/company) challenges.

What problems are you solving with the product? What benefits have you realized?

We actually use Zonka feedback on multiple levels in our organization. It allows us to present beautiful feedback forms and surveys to our customers and clients to get their feedback at various stages of development and post-delivery. We have also used Zonka Feedback during events and trade shows to run small quizzes and to capture leads and data. The design is fresh and fun. Creating feedback forms is easy and my whole team can do it without any fuss or technical know-how. The best part though is the analytics. The reporting and analytics around feedback are brilliant and spot on. They’re also constantly adding more features, which is helpful.

...more
Nithin M BSource : trustpilot.com
(Reviewed on 30 April 2020)
Zonka..! The one stop for Feedback Solutions

Zonka helps me to create the feedback forms with very ease and the available reports are extensive. We refer to a single dashboard to analyse the feedback reports from multiple sites. This helped us to save a lot of manual effort which was involved earlier.

...more
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Videos on Zonka Feedback

oAuth Process
oAuth Process

Zonka Feedback Screenshots

Zonka Feedback screenshot
Zonka Feedback screenshot
Zonka Feedback screenshot
Zonka Feedback screenshot
Zonka Feedback screenshot
Zonka Feedback screenshot
Zonka Feedback screenshot
Zonka Feedback screenshot
Zonka Feedback screenshot
Zonka Feedback screenshot
Zonka Feedback screenshot

Customers

Health City Cayman Islands
Select CITYWALK Mall
Leroy Merlin
FastMed
Jones the Grocer
Grisworld
Zappfresh.com
QUT
Nikon
GreyOrange
Jacks of Fiji
Larsen
SAP
MovenPick
BCG

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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com