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About GetFeedback

GetFeedback is a valuable tool for companies to capture the feedback of their customers at every step of the customer journey. This helps organisations take action according to critical feedbacks received and introduce necessary changes to improve customer satisfaction. One of the best features of GetFeedback is the provision to be implemented across multiple channels, such as marketing and relationship management. The tool also allows all customer responses to be fed into Salesforce. Users can hence have a central repository of actionable data. This data can then be actively used to create better workflows and event triggers so that potential issues can be handled on time. The dashboard feature makes it even easier to capture a bird’s eye view of the survey results and spot future trends.

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Screenshots & Videos

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GetFeedback screenshot
GetFeedback screenshot
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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    98%
  • Reviews
    85%
  • Momentum
    62%
  • Popularity
    77%

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • All (Small, Medium, Large)
  • Freelancers

API Support

  • Available

Modes of Support

  • Business Hours, Online

GetFeedback Awards

GetFeedback Features

Survey/ User Feedback Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    98%

Skip Logic

It hides the irrelevant pages or questions based on previous responses.

Survey Templates

Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time.

Support Audio / Images / Video

Includes audio/ video/ images into the survey questionnaires to make it interactive

Site Intercept Survey

Captures value from your website visitors with targeted, engaging messages

Question Library

Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys

Question Branching

Allows respondents to screen questions and give answer to the relevant questions only

Online Survey

Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts

Multiple Question Types

These question patterns are aimed at collecting statistical data from the respondents with accuracy

Mobile Survey

A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go

Kiosk Survey

This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad

Embeddable Survey

It enables you to directly include your surveys on your own website

Email Distribution

This feature lets you send a custom email invitation for the survey to the respondents

Data Analysis Tools

Analyze feedbacks collected from both structured and unstructured sources in real-time

Custom Survey URLs

Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link

360 Degree Feedback

Captures and centralizes a holistic feedback of the target audience that helps in making business decisions.

Phone Survey

It enables you to run your survey over telephones

Offline Response Collection

This feature lets you store all the collected data locally on the tablet, smartphone and mobile devices without the access of internet
GetFeedback Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Screenshots of Vendor Pricing Page

Pricing screenshot
Disclaimer: The pricing details were last updated on 03/12/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about GetFeedback Pricing.

GetFeedback Alternatives

View All GetFeedback Alternatives

GetFeedback Reviews

User Rating

4.5/5 (Based on 300 Ratings)

Rating Distribution

  • Excellent

    62.7%
  • Very Good

    29.7%
  • Average

    7%
  • Poor

    0%
  • Terrible

    0.7%

User Sentiments

Ease of use, Seamless Salesforce Integration, Intuitive User Interface, Professional Survey Design

Limited Customization, Lack of Multilingual Support, Expensive Pricing, Limited Offline Functionality

Do You Use GetFeedback?

Write a Review

Review Summary

Reviewers appreciate GetFeedback's user-friendly interface, customizable surveys, and robust reporting capabilities. They also praise its ability to gather feedback from various channels, including email, web, and social media. However, some users have reported occasional technical glitches and a slightly complex setup process. Overall, reviewers find GetFeedback to be a valuable tool for collecting and analyzing customer feedback, helping businesses improve their products and services.

Pros

  • Valuable customer feedback: Understand customer needs, pain points, and preferences.
  • Actionable insights: Leverage feedback to make datadriven decisions and improve products or services.
  • Easy survey creation: Userfriendly interface and customizable survey templates simplify feedback collection.

Cons

  • Limited free version: Basic plan offers limited features and survey responses.
  • Potential survey fatigue: Overuse of surveys can lead to lower response rates and decreased customer engagement.
  • Data analysis complexity: Extracting meaningful insights from large volumes of feedback can be challenging.

GetFeedback Reviews

AI-Generated from the text of User Reviews

Videos on GetFeedback

GetFeedback Screenshots

GetFeedback FAQs

What is GetFeedback used for?

GetFeedback is Survey/ User Feedback Software. GetFeedback offers the following functionalities:

  • Skip Logic
  • Survey Templates
  • Support Audio / Images / Video
  • Site Intercept Survey
  • Question Library
  • Question Branching
  • Online Survey
  • Multiple Question Types
  • Mobile Survey
  • Kiosk Survey
  • Embeddable Survey
  • Email Distribution
  • Data Analysis Tools
  • Custom Survey URLs
  • 360 Degree Feedback

Learn more about GetFeedback features.

What are the top alternatives for GetFeedback?

Does GetFeedback provide API?

Yes, GetFeedback provides API.

GetFeedback Contact

Vendor Details

San Francisco, CA Founded : 2013

Contact Details

+1 (415)-942-5981

https://www.getfeedback.com/

Social Media Handles

Grid Report for GetFeedback

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Customers

Mercari
Honeywell
Toyota
Carrefour
Headspace

GetFeedback Integrations

Disclaimer

This research is curated from diverse authoritative sources; feel free to share your feedback at feedback@saasworthy.com

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