GetFeedback is a valuable tool for companies to capture the feedback of their customers at every step of the customer journey. This helps organisations take action according to critical feedbacks received and introduce necessary changes to improve customer satisfaction. One of the best features of GetFeedback is the provision to be implemented across multiple channels, such as marketing and relationship management. The tool also allows all customer responses to be fed into Salesforce. Users can hence have a central repository of actionable data. This data can then be actively used to create better workflows and event triggers so that potential issues can be handled on time. The dashboard feature makes it even easier to capture a bird’s eye view of the survey results and spot future trends.
|Support||Business Hours Online||Customer Type||Freelancers Large Enterprises Medium Business Small Business|
|API||Contact||San Francisco, CA - 94105 / +1 (415)-942-5981|
|Deployment||SaaS/Web/Cloud||Category||Survey/ User Feedback Software|
Great for individuals or small businesses looking to start a basic survey program.
Built for teams to collaborate on custom surveys that power their feedback programs.
Designed for brands to run feedback programs across multiple departments.
Bring customer feedback into your CRM with the Number 1 survey solution for Salesforce.
Disclaimer: The pricing details were last updated on 03/01/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Getfeedback is a professional and user-friendly application. It allows to build CSAT surveys, provides templates and questions by default. The editor is designed to drag convenient elements, so there is no need to use HTML or CSS code to change colors or backgrounds.
It's great because it allows you to collect comments from multiple channels. It also provides detailed analytical that allow us to identify trends and improve our service.
I find it intuitive and easy to use resource. I have no complaints.
I would recommend it to marketing teams, since it is simple and agile to gather information.
Provides tools that optimize the process of collecting feedback. Thanks to this, we can know what our customers think about the service we provide. Based on the analysis of the information collected, we can improve the user experience.
Simplicity to set up and quickly get customer feedback. The challenge as always is driving business value, but the Getfeedback team have been a great support in that and I am also loving the new text sentiment analytics.
Not much - as mentioned they have been very helpful.
Customer feedback and resolving bad customer issues. Giving 400+ stores visibility to their own NPS and customer feedback.
Getfeedback is an intuitive tool, it gives us functions to collect the opinions of our users and as a result, we innovate to improve the customer experience.
Create surveys and distribute them through the software is easy and fast, since it has multiple customization features and content library.
On the other hand, it provides data analysis. The reports that it provides are an important resource because they allow us to make relevant decisions that affect the quality of our services.
So far I have no complaints, it's a great tool.
It is the ideal solution to evaluate customer service from a realistic perspective.
It is useful to know what our customers think. It helps us to develop innovative strategies to improve the customer experience.
I like the interface is very well developed, visually impact is easy to navigate and create polls. We, through surveys, evaluate the experience of our clients and the degree of involvement of our staff, obtaining very revealing data.
Getfeedback is responsible for the collection of these data, delivering the answers in real time and storing them in statistics where you can then analyze all the answers that the survey obtained. For that and much more, I am completely delighted with Getfeedback.
I have nothing to complain about, the software is constantly improving, and I hope it continues like this.
Getfeedback is a software that adapts very well to your needs and allows you to know the opinions that your customers and employees have about your organization.
The templates help us to reduce the time of creation of surveys and the same software is responsible for distributing the surveys through social networks, email and SMS. The results of these surveys are very important for us because they allow us to know the opinions that customers and employees have about us.
I like the interface is clean and adapt does not take long. The platform has everything you need to start creating surveys; there are tips and helps that are appearing as you progress. In addition, the surveys are very well aesthetically speaking, from experience a good design makes people feel comfortable and do not get tired when they are responding.
In the time that we have been using GetFeedback we have not experienced any problem that is worth mentioning. We have always had the help of technical support.
If what you are looking for is to know the ideas and opinions that your clients or employees have about your company or business, Getfeedback is for you.
GetFeedback is saving us time and effort because we create and manage our surveys from the same site; we just have to focus on asking the right questions to find the answers we are looking for.
GetFeedback is easy for our end users to complete the survey. Also integrates well with our SFDC and email system.
The UX is a bit confusing for someone not using on the regular.
Gathering CSAT survey information from customers.
I seriously like this app because it helped me a lot I have also faced a lot of benefit using this app they seriously provide good feedbacks
Nothing to dislike for now because I really faced a lot of benefit by using this software
No business problems and it has impacted my work in a great way everyone must try this software once to realise this is to provide good feedback to their customers
I used this in my previous company for getting feedback to measure the pulse of the customer around the network who searches for the product and the end customer we looking for.
nothing much very helpful software to get feedback
Easy-to-use software trusted survey provider
it helps companies understand and improve customer experience
I love Getfeedback is a great survey generator. The interface is very friendly. The survey templates are pleasing to the eye and are easy to customize.
I have not experienced any problems during all this time using Getfeedback.
It is a great tool to measure the degree of customer satisfaction. I recommend it.
The opinion of our customers is important for us, with Getfeedback we can see what the trends are and what are the details that we must correct to improve the degree of customer satisfaction.
The platform is intuitive and easy to use. It is easy to create surveys and has a user-friendly editing tool. Reports are important for planning marketing strategies. It provides characteristics as filters to select the most convenient criteria. It allows us a panoramic view of the results and comments provided by our clients.
Moreover, it also allows us to measure the customer experience and helps us increase the quality of service we provide.
I think it's a useful tool for any industry.
It is expensive compared to some similar alternatives in the market (Nicereply or SurveyMonkey).
It is flexible and adaptable. It provides reliable results that improve the quality of customer service.
It helps us grow by innovating our services. It provides the basis for strengthening our customer service.