GetFeedback

About GetFeedback

GetFeedback is a valuable tool for companies to capture the feedback of their customers at every step of the customer journey. This helps organisations take action according to critical feedbacks received and introduce necessary changes to improve customer satisfaction. One of the best features of GetFeedback is the provision to be implemented across multiple channels, such as marketing and relationship management. The tool also allows all customer responses to be fed into Salesforce. Users can hence have a central repository of actionable data. This data can then be actively used to create better workflows and event triggers so that potential issues can be handled on time. The dashboard feature makes it even easier to capture a bird’s eye view of the survey results and spot future trends.

Screenshots & Videos

Pricing

Free Trial Available
GetFeedback Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

98%
Reviews

88%
Momentum

60%
Popularity

77%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)
Freelancers

API Support

Available

Modes of Support

Business Hours, Online

GetFeedback Awards

# 11 Highly Rated Survey/ User Feedback Software
Q3 2021

# 8 Fastest Growing Software Survey/ User Feedback Software
Q3 2021

# 9 Most Popular Software Survey/ User Feedback Software
Q3 2021

# 5 Highly Rated Survey/ User Feedback Software
Q3 2019

GetFeedback Features

Show Feature Explanation

Show Missing Features

Survey/ User Feedback Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

98%

Skip Logic

It hides the irrelevant pages or questions based on previous responses.

Survey Templates

Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time.

Support Audio / Images / Video

Includes audio/ video/ images into the survey questionnaires to make it interactive

Site Intercept Survey

Captures value from your website visitors with targeted, engaging messages

Question Library

Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys

Question Branching

Allows respondents to screen questions and give answer to the relevant questions only

Online Survey

Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts

Multiple Question Types

These question patterns are aimed at collecting statistical data from the respondents with accuracy

Mobile Survey

A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go

Kiosk Survey

This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad

Embeddable Survey

It enables you to directly include your surveys on your own website

Email Distribution

This feature lets you send a custom email invitation for the survey to the respondents

Data Analysis Tools

Analyze feedbacks collected from both structured and unstructured sources in real-time

Custom Survey URLs

Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link

360 Degree Feedback

Captures and centralizes a holistic feedback of the target audience that helps in making business decisions.

Phone Survey

It enables you to run your survey over telephones

Offline Response Collection

This feature lets you store all the collected data locally on the tablet, smartphone and mobile devices without the access of internet

GetFeedback Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Essentials Custom

Launch your CX program to deliver better customer experiences

Features

Customer Feedback Channels : Email, Website
Out-of-the-box CX surveys
Top-rated Salesforce integration
Pardot integration
Email notifications
Web audience targeting
CX reports (NPS, CSAT, CES)
Feedback context analysis
Text insights

Pro Custom

Extend your CX program across key digital channels and business processes

Features

Customer Feedback Channels : Email, SMS, Website, Chat
Includes features of Essential plan, plus
Automations manager
CX program builder
Sentiment analysis
Webhooks
Slack integration
Custom branding
Unlimited seats for viewers

Ultimate Custom

Scale your CX program to optimize the customer journey across all channels

Features

Customer Feedback Channels : Email, SMS, Chat, Website, Mobile App
Includes features of Pro plan, plus
Unlimited full seats
Single sign on (SSO)

Add-ons

Embedded listener

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 03/12/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about GetFeedback Pricing.

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GetFeedback Reviews

User Rating

4.6/5 (Based on 336 Ratings)

Ratings Distribution

Excellent
64.9%
Very Good
28.6%
Average
6%
Poor
0%
Terrible
0.6%

Do You Use GetFeedback?

Write a Review

Review Summary

Reviewers appreciate GetFeedback's user-friendly interface, customizable surveys, and robust reporting capabilities. They also praise its ability to gather feedback from various channels, including email, web, and social media. However, some users have reported occasional technical glitches and a slightly complex setup process. Overall, reviewers find GetFeedback to be a valuable tool for collecting and analyzing customer feedback, helping businesses improve their products and services.

Pros

Extensive features: Comprehensive feedback collection, analysis, and reporting capabilities.
Userfriendly interface: Easy to use, even for nontechnical users.
Integrations: Supports various thirdparty platforms and tools for seamless data transfer.
Customizable reports: Tailored reports to meet specific needs and analyze feedback effectively.

Cons

Complex setup: May require technical expertise for installation and configuration.
Limited customization: Some users may find limited customization options, especially for advanced needs.
Pricing: Can be expensive for small businesses or startups with limited budgets.
Data security concerns: Some users have raised concerns about the security of data collected through the platform.