Home/Survey/ User Feedback Software/GetFeedbackUpdated on: September 30, 2023

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GetFeedback

Create Result-Oriented Surveys in Minutes

(335 Ratings) Write Review

What is GetFeedback and how does it work? GetFeedback is a valuable tool for companies to capture the feedback of their customers at every step of the customer journey. This helps organisations take action according to critical feedbacks received and introduce necessary changes to improve customer satisfaction. One of the best features of GetFeedback is the provision to be implemented across multiple channels, such as marketing and relationship management. The tool also allows all customer responses to be fed into Salesforce. Users can hence have a central repository of actionable data. This data can then be actively used to create better workflows and event triggers so that potential issues can be handled on time. The dashboard feature makes it even easier to capture a bird’s eye view of the survey results and spot future trends.

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GetFeedback Features Show All Features

Survey/ User Feedback Features

Skip LogicIt hides the irrelevant pages or questions based on previous responses.
Survey TemplatesSurvey Templates consist of a complete set of questions using which you can start building surveys without spending much time.
Support Audio / Images / VideoIncludes audio/ video/ images into the survey questionnaires to make it interactive
Site Intercept SurveyCaptures value from your website visitors with targeted, engaging messages
Question LibrarySaves the FAQs into a question library, from where you can instantly pick and add them to new surveys
Question BranchingAllows respondents to screen questions and give answer to the relevant questions only
Online SurveyLets you run your survey through email, social media platforms, web forms, polls, quizzes and posts
Multiple Question TypesThese question patterns are aimed at collecting statistical data from the respondents with accuracy
Mobile SurveyA feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go
Kiosk SurveyThis feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad
Embeddable SurveyIt enables you to directly include your surveys on your own website
Email DistributionThis feature lets you send a custom email invitation for the survey to the respondents
Data Analysis ToolsAnalyze feedbacks collected from both structured and unstructured sources in real-time
Custom Survey URLsEnables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link
360 Degree FeedbackCaptures and centralizes a holistic feedback of the target audience that helps in making business decisions.
Phone SurveyIt enables you to run your survey over telephones
Offline Response CollectionThis feature lets you store all the collected data locally on the tablet, smartphone and mobile devices without the access of internet

GetFeedback Technical details

Support	Business Hours Online	Customer Type	Freelancers Large Enterprises Medium Business Small Business
API		Location / Phone Number	San Francisco, CA / +1 (415)-942-5981
Deployment	SaaS/Web/Cloud	Official Website	https://www.getfeedback.com/
Deployment	SaaS/Web/Cloud	Category	Survey/ User Feedback Software

GetFeedback Pricing

Pricing ModelFree Trial , Quotation Based

Essentials

Custom

Launch your CX program to deliver better customer experiences

Features

Customer Feedback Channels : Email, Website
Out-of-the-box CX surveys
Top-rated Salesforce integration
Pardot integration
Email notifications
Web audience targeting
CX reports (NPS, CSAT, CES)
Feedback context analysis
Text insights

Pro

Custom

Extend your CX program across key digital channels and business processes

Features

Customer Feedback Channels : Email, SMS, Website, Chat
Includes features of Essential plan, plus
Automations manager
CX program builder
Sentiment analysis
Webhooks
Slack integration
Custom branding
Unlimited seats for viewers

Ultimate

Custom

Scale your CX program to optimize the customer journey across all channels

Features

Customer Feedback Channels : Email, SMS, Chat, Website, Mobile App
Includes features of Pro plan, plus
Unlimited full seats
Single sign on (SSO)

Add-ons

Embedded listener

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Disclaimer: The pricing details were last updated on 03/12/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about GetFeedback pricing.

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GetFeedback Reviews

OVERALL RATING 4.5 Based on 335 Rating(s)

Rating Distribution

Excellent 72.1 %
Very Good 23.7 %
Average 3.2 %
Poor 0.3 %
Terrible 0.6 %

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Videos on GetFeedback

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What Is Customer Experience?

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Creating a Survey with GetFeedback

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GetFeedback FAQs

Q. What is GetFeedback used for?

GetFeedback is Survey/ User Feedback Software. GetFeedback offers the following functionalities:

Skip Logic
Survey Templates
Support Audio / Images / Video
Site Intercept Survey
Question Library
Question Branching
Online Survey
Multiple Question Types
Mobile Survey
Kiosk Survey
Embeddable Survey
Email Distribution
Data Analysis Tools
Custom Survey URLs
360 Degree Feedback

Learn more about GetFeedback features.

Q. What are the top alternatives for GetFeedback?

Here`s a list of the best alternatives for GetFeedback:

Q. Does GetFeedback provide API?

Yes, GetFeedback provides API.

Articles on GetFeedback

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