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About Deacon

Clara AI Deep Dive with Clara AI

Deacon is an AI customer support agent for your website, built for founders and small teams who answer support themselves. It answers your customers from your own docs, help pages, files and written answers, and links the page it used. When your docs don't cover a question, it says so, takes the customer's email and hands you the conversation, so nothing gets made up and nothing slips through. Every question it couldn't answer goes on one list. Write the answer once and Deacon uses it for everyone who asks next, so it gets better the more you answer. The same script groups conversations into topics and counts visitors, page views and goals, so you can see what people are trying to do. Deacon replies in each customer's language, installs with one script tag and has a free plan with 50 answers a month.

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Screenshots & Videos

Answers from your docs, with the source linked
Questions your docs couldn't answer, answered once
Dashboard with messages, topics and what people ask

Pricing

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • Small Business

API Support

  • Not available

Modes of Support

  • Online

Deacon Features

Chatbots Features

Transfers/Routing

Language Detection

Code-free Development

Chatbot

Automated Responses

AI/Machine Learning

Natural Language Processing

Generative AI

Lead Capture

Provides webhooks and integrations to capture lead information

Customer Support

Ensures after-sales interactions with your customers and solve queries related to your products and services

Query Suggestions

Pre-Configured Bot

For Sales/Marketing

Augmented Analytics

AI Copilot

An AI-powered virtual assistant that accomplishes tasks and pursues goals on a user's behalf.

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Live Chat Features

Transfers

Transfer of calls from one operator to another with just one click

Knowledge Database

Lets you have an access to all your past chat history and documents

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Customer Self-Service Features

AI Chatbots & Virtual Assistants

Knowledge Base & FAQs

Reporting & Analytics

Integration with CRM/Helpdesk Systems

Multi-Channel Support

Search & Content Discovery

Ticket Submission & Tracking

Self-Service Portal

Workflow Automation

Automatically execute mundane and repetitive processes or workflow so that employees can focus on productive work

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Web Analytics Features

Time on site Tracking

Tracks the time that a visitor spends on your website

Goal Tracking

Allows to track progress to reach business objectives

Alert Notifications

Alerts the user when predefined criteria is met

Multiple Site Management

Helps to analyze and track more than one websites

Report Generation

Gathers data and generates reports as PDF file.

User Interaction Tracking

Identifies and tracks the visitors interaction on your websites

Conversion Tracking

Enables user to track customer conversion rate

Campaign Management

Allows a user to analyze and track marketing campaigns across multichannel efforts

Event Tracking

Identifies the important events happening in your application

Heatmaps

Heatmaps show where users have clicked on a page
Deacon Pricing

Free Trial

Not available

No Credit Card Required, Get Started for Free

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

MONTHLY YEARLY

Screenshots of Vendor Pricing Page

Pricing screenshot

Learn more about  Deacon Pricing

Deacon Alternatives

View All Deacon Alternatives

Deacon Reviews

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Deacon Screenshots

Deacon FAQs

How does Deacon avoid AI hallucinations?

A hallucination is an AI making something up, and it’s the reason many founders don’t trust support bots. Deacon answers only from the passages it finds in your content for each question, not from what the model picked up elsewhere. When those passages don’t cover the question, it says it doesn’t know instead of guessing. An answer taken from a page on your site usually links to that page, so your customers can check it.

What happens when it can’t answer?

It says so in its own words and asks for the visitor’s email. If they leave it, the conversation shows as unread in your dashboard and you get an email, so you can reply. Every question your docs didn’t cover has an Answer this button. Your answer becomes part of what Deacon knows, so it can answer the next person who asks. When you save it, Deacon asks itself the question again, shows you the reply it now gives and tells you how many other open questions your answer covers.

How long does it take to set up?

The script takes a few minutes. Add your domain, copy the one line Deacon gives you and paste it before , or give your coding agent the prompt from the Install page. A file or a single page is ready to answer from as soon as it’s been read. A whole website is ready once you’ve ticked the pages Deacon should learn from.

Do I need a developer?

Only to add the script, and a coding agent can do that for you. Adding content, writing answers and reading conversations all happen in the dashboard, and anyone on your team can do them.

What languages does Deacon speak?

It replies in the language the visitor writes in, whatever language your docs are in. A question in Spanish gets a Spanish answer from English docs, with nothing to set up. The widget’s own buttons and labels are in English. In the dashboard, you can translate any conversation into your own language.

Will I get a surprise bill?

No. Nothing is ever charged past your plan’s answers, and no plan upgrades itself. If a month’s answers run out, visitors get a short message saying Deacon can’t look into it right now and are asked for their email, unless they’ve already left it. You can still read and reply to every conversation. Every plan answers with the same model, so there are no credits that run out faster on a better one.

What is Deacon used for?

Deacon is Chatbots Software. Deacon offers the following functionalities:

  • Transfers/Routing
  • Language Detection
  • Code-free Development
  • Chatbot
  • Automated Responses
  • AI/Machine Learning
  • Natural Language Processing
  • Generative AI
  • Lead Capture
  • Customer Support

Learn more about Deacon features.

What are the top alternatives for Deacon?

Does Deacon provide API?

No, Deacon does not provide API.

Deacon Contact

Vendor Details

Founded : 2026

Contact Details

Not available

https://heydeacon.com

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Disclaimer

This research is curated from diverse authoritative sources; feel free to share your feedback at [email protected]

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