Home/Remote Access Software/FixMe.IT
Updated on: October 25, 2021

What is FixMe.IT ?

FixMe.IT - Remote Access Software
86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

FixMe.IT

Remote Desktop Software That Always Works
(527 Ratings) Write Review

FixMe.IT remote desktop solution enables instant, secure, and trouble-free connections between remote computers anywhere in the world. Furthermore, they utilize the most up-to-date industry standards and infrastructure to ensure the highest level of security and privacy for the users. With FixMe.IT, support team can quickly and securely view, diagnose, and resolve technical issues on a remote computer without pre-installing software.

FixMe.IT Features Show All Features

FixMe.IT Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API NA Location / Phone Number Toronto, Canada / +1 617-934-2771
Deployment SaaS/Web/Cloud Category Remote Access Software

FixMe.IT Pricing

Pricing ModelFree Trial , Subscription
MONTHLY YEARLY
FixMe.IT
$25 /Month
Billed Yearly

$30 per seat per month or $300 per seat billed yearly

Features

  • Multi-session handling
  • Two-way desktop sharing
  • Unattended access
  • Multi-window control
  • Drag-and-drop file transfer
  • Powerful scaling settings
  • Shared clipboard
  • Multi-monitor navigation
  • Instant chat
  • 4K remote desktop access
  • Whiteboard tools
  • Reboot and automatically reconnect
  • Perform administrative tasks
  • Video session recording
  • MSI package
  • Admin rights not required
  • Session reporting
  • Branding options
  • Ctrl-Alt-Delete combination
  • GDPR & HIPAA compliance
  • Logoff-logon and switch user
  • Two-factor authentication

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Disclaimer: The pricing details were last updated on 03/04/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about FixMe.IT pricing.

FixMe.IT FAQs

FixMe.IT is Remote Access Software. FixMe.IT offers the following functionalities:

  • Live Chat
  • Screen Sharing
  • File Transfer
  • Remote Control
  • Session Recording
  • Session Transfer

Learn more about FixMe.IT features.

No, FixMe.IT does not provide API.

Ask the Community View Community

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FixMe.IT Reviews

OVERALL RATING
4.7
Based on 527 Rating(s)
Rating Distribution
  • 79.7 %
  • 19.8 %
  • 0 %
  • 0 %
  • 0.6 %
SHARE YOUR EXPERIENCE Write a Review
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Derek V
Derek VSource : g2crowd.com
(Reviewed on 30 July 2020) "Easy to use, never any issues"

What do you like best?

Unattended access is very convenient - can work on issues during off peak hours.

What do you dislike?

It periodically times you out, and takes some wait period to get back in.

What problems are you solving with the product? What benefits have you realized?

Everything remote access. Benefits are not having to pay for travel or off site technicians.

...more
Randy D
Randy DSource : g2crowd.com
(Reviewed on 27 July 2020) "Great product and value"

What do you like best?

I tried several remote access software packages before hearing about FixMe.IT from a colleague. The software works great and is more fully featured than some of the competitors more expensive products. I highly recommend it.

What do you dislike?

Nothing I can think of to dislike at the moment. I would like to see support for Android devices in the future.

Recommendations to others considering the product:

Reliable, quality product at a reasonable price.

What problems are you solving with the product? What benefits have you realized?

Use it for both unattended access to client pc's and attended troubleshooting with clients.

...more
ed r
ed rSource : g2crowd.com
(Reviewed on 16 April 2020) "outstanding"

What do you like best?

I can have one host (me) and a few CONCURRENT users. Im a teacher so that feature in this crisis is much valued ( I teach mainly programming.) .

These guys at Fixme are performing a social service - THANKS!

Reliable. No breakdowns. I'd be a bit lost for superlatives.

What do you dislike?

The name :-)

Fixme doesn't do justice. Its capability is far beyond offering tech support.

What problems are you solving with the product? What benefits have you realized?

A above educational. Loads.

...more
Administrator in Hospitality
Administrator in HospitalitySource : g2crowd.com
(Reviewed on 31 March 2020) "IT Manager"

What do you like best?

How fast i can connect to each machine, the unattended section is far more superior than log me in

What do you dislike?

Dislike nothing, its better than joinme.com

Recommendations to others considering the product:

You have to try it, its fast and easy to use

What problems are you solving with the product? What benefits have you realized?

All IT related issues. I can work on multiple computers at the same time.

...more
Jeffrey S
Jeffrey SSource : g2crowd.com
(Reviewed on 23 July 2019) "Easy to use, and easy to get people you're supporting to use."

What do you like best?

The most helpful thing about fixme.it is the convenience of sending customers to a simple website, and after running a small app, they provide you with a 6 digit passcode and you're off. Also, unattended access is a very useful feature.

What do you dislike?

Occasionally, if your client who you are supporting has multiple monitors, it can get confusing switching between them, as monitor 1 and 2 aren't always the left and right ones respectively.

Recommendations to others considering the product:

It's definitely a useful, helpful piece of software.

What problems are you solving with the product? What benefits have you realized?

Being able to use the unattended access feature on many machines that need remote administration makes some of my administrative tasks a lot more streamlined.

...more
Administrator in Information Technology and Services
Administrator in Information Technology and ServicesSource : g2crowd.com
(Reviewed on 23 July 2019) "Great software for remote management"

What do you like best?

Ease of application use and software interface

What do you dislike?

Cannot lock end-user's mouse / keyboard while in a support session

Recommendations to others considering the product:

I recommend it.

What problems are you solving with the product? What benefits have you realized?

Reduced on-premise support needs tremendously (less travel time / cost)

...more
Administrator in Computer Software
Administrator in Computer SoftwareSource : g2crowd.com
(Reviewed on 02 May 2019) "Remote Support and Screen Share"

What do you like best?

FixMe.IT is easy and reliable. My customers can easily get to the site and access their code for me, no matter their skill levels. It is flexible to the type of screen share that you need and has been a game changer for helping me give support my software.

What do you dislike?

I haven't had any issues that aren't expected due to low internet connectivity.

What problems are you solving with the product? What benefits have you realized?

I can help a less tech savvy customer at any time and any place that they are. My customers are so relieved when I am able to help them in a pinch and with no extra software on their end that might scare them away.

...more
Administrator in Online Media
Administrator in Online MediaSource : g2crowd.com
(Reviewed on 02 May 2019) "Quick and easy setup, great for mobile techs and contractual support."

What do you like best?

I like the fact that I can setup unattended access and keep them all organized and it syncs whether I am at the office or on the go.

What do you dislike?

The way I use the support I regularly click the wrong button because the drop downs are hover over menus instead of click menus.

¯_(ツ)_/¯

That is the worst issue I have and it really isn't the software's fault.

What problems are you solving with the product? What benefits have you realized?

I can easily remote into mutliple computers which is great for DC / workstation support

...more
Karl H
Karl HSource : g2crowd.com
(Reviewed on 02 May 2019) "Well setup support software"

What do you like best?

Nice and easy system. Easy for my clients to install, simple remote access

What do you dislike?

Not Mac/Apple/Android/linux based systems, products support yet (would be amazing if it supports multi os)

What problems are you solving with the product? What benefits have you realized?

Software issues, user issues, backup monitoring, system support, patching systems and many more

...more
Mitchell R
Mitchell RSource : g2crowd.com
(Reviewed on 30 April 2019) "Works great at a great price."

What do you like best?

It does everything I need. Remote control. Unattended access. File transfer. And it is so easy to use and set up.

What do you dislike?

I can't think of any downsides from my experience using it.

Recommendations to others considering the product:

Worth looking into.

What problems are you solving with the product? What benefits have you realized?

Remote desktop support for my customers.

...more
Read All Reviews

Videos on FixMe.IT

How to setup unattended access with FixMe.IT (updated)
How to setup unattended access with FixMe.IT (updated)

Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com