ScreenConnect (formerly ConnectWise Control) Reviews

User Rating

4.1/5 (Based on 828 Ratings)

Rating Distribution

Excellent
63.9%
Very Good
12.6%
Average
8.5%
Poor
3.7%
Terrible
11.4%

User Sentiments

Fast and Reliable Connections, Ease of Use, Affordable Pricing, Cross-Platform Compatibility

Technical Support Issues, Inconsistent Mobile Experience, Limited Linux Support, Frequent Software Updates

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Review Summary

Overall, users praise ConnectWise Control's remote access capabilities, ease of use, and reliable performance. However, some users have expressed concerns about occasional connection issues, limited customization options, and the pricing structure. Despite these drawbacks, ConnectWise Control is generally well-received for its ability to facilitate seamless remote desktop control, file transfer, and screen sharing, making it a solid choice for businesses seeking a remote access solution.

Pros

Robust remote access and control capabilities with multiple connection protocols.
Easytouse interface with customizable toolbars and session settings.
Extensive security features, including twofactor authentication and data encryption.
Comprehensive reporting and monitoring tools for tracking user activity and performance.

Cons

Pricing can be expensive for some businesses.
Requires technical expertise for installation and maintenance.

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Reviews

Megan Killion

April 8, 2025 Source: Trustpilot.com

Industry Events, Great Content, and Real Value for MSPs

We’re big fans of ConnectWise—and not just for the software. As someone who supports multiple MSPs through tools like GlassHive, I constantly look for partners that get it. ConnectWise delivers.

Their platform helps our clients streamline operations, improve service delivery, and scale more predictably—but what really sets them apart is how invested they are in the MSP community. IT Nation is one of the best events in the industry—consistently packed with actionable sessions, real networking opportunities, and forward-thinking strategies. Every year, we walk away with ideas we can actually implement.

Their content is also a huge resource for us. Whether we're helping an MSP build out processes or looking for new ways to optimize client engagement, ConnectWise’s webinars, blogs, and partner resources help us do better work—faster.

They’re not just a vendor. They’re a true partner to the MSP space.

Martin Hynes

December 14, 2024 Source: Trustpilot.com

ConnectWise transformed our business

ConnectWise has been a transformative addition to our business, providing an exceptional suite of tools that have revolutionised how we operate and support our clients. In particular, ConnectWise Automate and ConnectWise Manage have become indispensable in helping us run an efficient service business and deliver outstanding levels of support and security.

ConnectWise Automate has enabled us to automate routine tasks, improve system monitoring, and address potential issues proactively. This has saved us significant time and allowed us to offer seamless and uninterrupted service to our clients.

Meanwhile, ConnectWise Manage has streamlined our workflows, from ticket management to project coordination, ensuring we remain organised and responsive. Its comprehensive features allow for better collaboration and help us stay ahead in providing top-tier client support.

The integration between these platforms has been seamless, enabling us to run a highly efficient operation. Thanks to ConnectWise, we’ve been able to focus on what matters most—delivering exceptional service and robust security solutions to our clients.

We wholeheartedly recommend ConnectWise to any service-based organisation seeking to enhance their efficiency and deliver value to their clients. Their innovative and reliable solutions have become a cornerstone of our success.

Eileen Wilson

December 6, 2024 Source: Trustpilot.com

I have been using ConnectWise PSA since…

I have been using ConnectWise PSA since 2004, I started consulting on the software in 2010. From being an end user learning, to the company CW Admin to a CW Manage Consultant that has worked for myself, worked for a CW Consulting firm then back to working for myself, I have worked with hundreds of partners.

The key is the setup and the understanding of how the system works and downstream effects of the setup here or changing something here and what it does over there.

If you're looking to get a PSA, I suggest getting a consultant to help you set it up right to start as one glove does not fit all, and what me and my partners have is years of experience seeing the system setup in many different ways to service many different types of MSP's.

Again, if you can configure the system correct at the start, it's really a solid product. Setup, setup, setup!

Cassie Kerr

November 13, 2024 Source: Trustpilot.com

10 Years with ConnectWise PSA: It’s All About the Setup

I've been using ConnectWise PSA for over a decade, and as a ConnectWise PSA consultant working with hundreds of partners, I've learned that proper configuration is essential to truly maximize its capabilities. While the interface often receives criticism, I believe it's more about familiarity and effective setup. That said, ConnectWise has been making strides with the Asio unified platform, which brings a more modern look and feel. Personally, the existing UI has never been an issue for me—once you know the system, it becomes second nature. Overall, it's a powerful tool that delivers when tailored to your needs.

Megan Killion

November 5, 2024 Source: Trustpilot.com

As someone who works closely with MSPs…

As someone who works closely with MSPs and leverages GlassHive for their marketing, ConnectWise has been an absolute game-changer. Their tools and content are incredibly comprehensive, providing the exact insights and resources I need to help my clients stay ahead. ConnectWise is always on the pulse of what matters most to MSPs, from cybersecurity solutions to automation tools. Their platform makes it so easy to deliver high-value services to my clients, streamlining processes and ensuring we're always equipped with the best strategies. Plus, their commitment to ongoing education and content creation sets them apart. ConnectWise doesn't just offer products; they provide a full ecosystem that truly empowers MSPs to succeed. Highly recommended!

Anonymous User

January 10, 2024 Source: G2.com

"Easily access and support devices"

What do you like best about ConnectWise ScreenConnect?

One of the standout features of ConnectWise Control is its comprehensive toolbox for remote support. It allows technicians to troubleshoot, diagnose, and resolve issues efficiently. The software offers a wide array of functionalities, including remote control, file transfer, session recording, live chat, and multi-monitor support, among others. The ability to customize and brand the interface enhances the professional image when interacting with clients.

What do you dislike about ConnectWise ScreenConnect?

Initial Learning Curve: While the interface is generally user-friendly, new users might need some time to familiarize themselves with the extensive range of features available. This learning curve could be perceived as a challenge for those seeking quick and immediate implementation.

What problems is ConnectWise ScreenConnect solving and how is that benefiting you?

remote troubleshooting

Roger M

January 9, 2024 Source: G2.com

"Use it every day, my business would not run nearly as well without it."

What do you like best about ConnectWise ScreenConnect?

Easy to connect to clients.

Has a toolbox that you can place your most used software tools in for use on remote computers, which is very configurable.

Connects with clients when other remote control apps can't.

Has multi-monitor feature which is very useful now many clients have multiple monitors.

What do you dislike about ConnectWise ScreenConnect?

Support is chat based or email, would prefer telephone support.

What problems is ConnectWise ScreenConnect solving and how is that benefiting you?

We provide remote support for 400 customers. This is our go-to tool for helping them and resolving their issues. It allows 3 simultanious connections, so sometimes it easier to work on computers in the same room using Screenconnect, since in combines all the computers on your main workstation.

A customer calls for support and I can be remoted into their computer in under 90 seconds.

Leslie Anne A

January 9, 2024 Source: G2.com

"How ConnectWise ScreenConnect helps me be efficient in my role?"

What do you like best about ConnectWise ScreenConnect?

ConnectWise Control includes file transfer capabilities, allowing users to securely transfer files between the local and remote devices. This is useful for sharing necessary documents or software updates during support sessions.

What do you dislike about ConnectWise ScreenConnect?

The interface and certain advanced features may take time to become familiar with.

What problems is ConnectWise ScreenConnect solving and how is that benefiting you?

ConnectWise ScreenConnect enables efficient remote support by allowing IT professionals to connect to users' devices securely. Technicians can troubleshoot issues, resolve problems, and perform maintenance tasks without the need for physical presence.

Brian C

January 9, 2024 Source: G2.com

"Most used tool in our toolbox."

What do you like best about ConnectWise ScreenConnect?

This is a tool our techs use every day, we actually have a remote tool built into our RRM but Screen Connect is so much easier to use our techs wanted to keep it because of all the features that make thier job easier.

What do you dislike about ConnectWise ScreenConnect?

The price is starting to climb a bit, its still valuable but if we ever leave it will be because the price just got too high.

What problems is ConnectWise ScreenConnect solving and how is that benefiting you?

ScreenConnect is the primary tool our techs use to handle remote support requests, its quick and easy to establish a remote connection and has the tools and features to allow us to quickly solve user issues and get them back to work.

Azhar Irfan G

January 4, 2024 Source: G2.com

"Easy to deploy and access the machines"

What do you like best about ConnectWise ScreenConnect?

It's UI is really nice and it makes it easy to search and access machines. Lots of customisation features available to choose from. I like how it is easy to run cmd in elevated role just from SC. You can also communicate seamlessly with users from this tool. Their are different options that you can choose from to install it on a machine. You won't usually have any issues with it but if you do their customer support team is awesome.

What do you dislike about ConnectWise ScreenConnect?

Not having ability to run PS scripts from Screenconnect is what I dislike most about it.

What problems is ConnectWise ScreenConnect solving and how is that benefiting you?

It makes it easy for our team to connect to the machines and remote in when we need to help our users remotely. We can find the machines easily without any hassle and the way it gives us options to organise different client sites it awesome. You can also run different tools from it and it also gives us file sharing options that makes it easy to share installers from our local machines.

ScreenConnect (formerly ConnectWise Control) Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use ScreenConnect (formerly ConnectWise Control)?

Review Summary

Pros

Cons

Megan Killion

Martin Hynes

Eileen Wilson

Cassie Kerr

Megan Killion

Anonymous User

Roger M

Leslie Anne A

Brian C

Azhar Irfan G

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