C2CRM

About C2CRM

Companies depend on C2CRM to monitor cordial relationships with their clients throughout the entire cycle of sales. There are a variety of functions and facilities made available within the software, that can be personalised by business organisations as per individual needs. Its internal structure comes loaded with four different module types namely sales automation, relationship management, customer automation/mobility and marketing automation, facilitating great business. Out of all, the relationship management portal can be utilised to get a 360-degree view of business accounts, activities and contact-related information. The sales automation part can be relied upon to streamline the entire sales pipeline, while the marketing automation module takes care of the campaign-related opportunity and beyond. Finally, it is the customer service module that looks after the entire ticketing system, knowledge base and customer concerns. Other services made available within C2CRM are real-time help with implementation, online training, role-based access and 24 x 7 dedicated support over calls.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $37.00.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%
Reviews

79%
Momentum

63%
Popularity

72%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

Online

C2CRM Features

Show Feature Explanation

Show Missing Features

CRM Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%

Unique Features

Advanced Automation

Allows for building smart automation for repetitive tasks, enhancing efficiency and consistency.

Predictive Analytics

Advanced analytics for predicting customer behavior and sales opportunities

Customization

Helps to customize the system for use in industry-specific use cases

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Omnichannel Customer Engagement

Unified management of customer interactions across multiple channels, including web, mobile, and social media.

IoT Integration

Leveraging Internet of Things devices for enhanced data collection and analysis

Standard Features

Real-time Data Sync

Allows to synchronize with other systems for up-to-date information across platforms

Dedicated Phone Line Integration

Incorporating dedicated phone lines for customer support and sales, enabling direct communication and call tracking

Customer Segmentation

Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads

Opportunity Management

Opportunity or Pipeline Management allows tracking and managing sales opportunities, including stages of the deal, probability of closing, and associated activities throughout their lifecycle.

Sales Force Automation

Streamlined management of the sales cycle from lead to close

Territory Management

Helps to assign, manage sales territories and conveniently track their progress

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Order Management

Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic way

Collaboration Tools

Interactive tools meant to make the application highly collaborative and encourage teamwork

Lead Management

A systemized and organized way of managing all your leads and their conversation.

Quotes (Proposals)

Create effective sales proposals by generating multiple quotes per opportunity

List Management

Enables management of multiple lists and communications with them

Customer Support

Ensures after-sales interactions with your customers and solve queries related to your products and services

Marketing Automation

Develop customer relationships, automate marketing programs and measure your marketing ROI

Project Management

Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks.

Lead Scoring

Lets you manage your prospective leads by scoring them on the basis of their response.

Product Catalog

Lets your sales representatives, as well as customers, view details and prices of each product.

Call Logging

Call Logging helps to register call details such as call duration, date and time of calls, notes, etc.

Contact Management

Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc.

Referral Tracking

Track and manage your referred customers.

Document Management

Ability to store and manage various information and documents in electronic format.

C2CRM Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

Core Package $37.00 $37.00 per user / month

Features

Account & Contact Management
Task & Activity Management
Lead Management
Reporting & Analytics (unlimited)
Custom Dashboards
Privacy Controls - Security
Workflow (unlimited)
Email Integration
Mobile Access
Geo Mapping
Unlimited Records
Unlimited File Storage

Add-Ons

Sales: $15/User/Month

Sales Pipeline Management
Opportunity Creation & Tracking
Quote Generation
Forecasting
Contracts & Invoicing
Product & Services Catalog

Marketing: $15/User/Month

Email Marketing
Drip Campaign Management
Email Form Letter Templates with HTML Editor
List Management
Lead Scoring
Mobile Marketing
Collateral (Document) Management

Customer Service: $15/User/Month

Customer Support Ticketing
(Helpdesk) Case Management
Automatic Escalations
Severity Assignments
Knowledgebase
Project Management

Core Package (On-Premise) $500.00 $500.00 per user

Features

Account & Contact Management
Task & Activity Management
Lead Management
Reporting & Analytics
Custom Dashboards
Privacy Controls – Security
Workflow
Email Integration
Custom Branding
Mobile Access
Unlimited Records
Unlimited File Storage

Add-Ons

Sales: $200 /User

Opportunity/Pipeline Management
Quoting
Forecasting
Product & Services Catalog

Marketing: $200 /User

Email Drip Campaigns
Form Letter Templates with HTML Editor
List Management with Lead Importing
Collateral (Document) Management

Customer Service: $200 /User

Customer Support Ticketing
(Helpdesk) Case Management
Knowledgebase
Project Management

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 09/09/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about C2CRM Pricing

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C2CRM Reviews

User Rating

4.7/5 (Based on 67 Ratings)

Rating Distribution

Excellent
76.1%
Very Good
22.4%
Average
0%
Poor
1.5%
Terrible
0%

User Sentiments

User Friendly Interface, Customizable Features, Excellent Customer Support, Robust Reporting Capabilities

Slow Software Performance, Limited Mobile App Functionality, Confusing Calendar and Reminder System, Lack of Extensive Integrations

Do You Use C2CRM?

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Review Summary

C2 CRM receives overwhelmingly positive feedback for its user-friendliness, intuitive interface, and customizable features. Users praise its ease of use, especially for sales-related tasks, and appreciate the robust reporting capabilities. While some users mention minor drawbacks like occasional slowness or limited customization options, the overall consensus is that the software is highly effective and beneficial for managing customer relationships, sales processes, and marketing campaigns. Furthermore, users consistently highlight the exceptional customer support provided by C2 CRM, emphasizing responsiveness, willingness to assist, and a strong partnership mentality.

Pros

C2 CRM is userfriendly and easy to navigate.
It offers robust features for managing customer information.
The customer support team is responsive and helpful.

Cons

Some users find the mobile app less userfriendly than the web version.
The platform can be slow, especially when loading large amounts of data.
There are some customization limitations, but Clear C2 is responsive to requests.

C2CRM Reviews

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