Home/Reputation Management Software/BirdEye
Updated on: May 25, 2020
What is BirdEye ?
BirdEye - Reputation Management Software : SaaSworthy.com
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98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

BirdEye

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BirdEye is the leading customer experience and business reputation platform that allows businesses to turn their customers into a powerful marketing engine using insights from customer feedback across review sites, social channels, and surveys. The BirdEye platform gives businesses complete control of both, to hardwire every business decision around the customer and scale revenue and growth.

BirdEye Awards

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Fastest Growing
Most Popular
Most Searched

BirdEye Features Show All Features

BirdEye Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API NA Location / Phone Number California, United States / 1-800-561-3357
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Reputation Management Software Live Chat Software

BirdEye Pricing

Pricing ModelFree Trial , Quotation Based
BirdEye
Custom

Features

  • Campaign Management
  • Customer Review Platform
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring

Disclaimer: The pricing details were last updated on 18/01/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

BirdEye FAQs

BirdEye is Reputation Management Software. BirdEye offers the following functionalities:

  • Social Media Monitoring
  • Sentiment Analysis
  • Campaign Management
  • Customer Review Platform
  • Response Management
  • Review Monitoring
  • Social Media Metrics

Learn more about BirdEye features.

BirdEye provides a custom pricing for their software.

Learn more about BirdEye pricing.

No, BirdEye does not offer a free plan.

Learn more about BirdEye pricing.

No, BirdEye does not provide API.

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BirdEye Reviews

OVERALL RATING
4.7
Based on 387 Rating(s)
Rating Distribution
  • 366
  • 10
  • 4
  • 6
  • 1
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Peter stoiSource : apps.apple.com
(Reviewed on 24 April 2020)
Bad

Bad

...more
User in Real EstateSource : g2crowd.com
(Reviewed on 15 January 2020)
"Great avenue for receiving positive Reviews from clients"

What do you like best?

Ease of use - love that I can send an email or text to a customer for reviews.

What do you dislike?

Need to have links to FB, Instagram, BBB, etc - not just Google.

Recommendations to others considering the product:

links to BBB, FB, Instagram etc

What problems are you solving with the product? What benefits have you realized?

All companies will receive bad reviews from time to time...with Birdeye we are able to obtain a lot of positive reviews so the bad reviews are rare.

...more
User in Real EstateSource : g2crowd.com
(Reviewed on 14 January 2020)
"Birdeye is very useful to keep track of Reviews and our progress. "

What do you like best?

How easy it is to send the link to our tenants to leave a review. It makes the process so easy for everyone to use. It make it easy for our tenants to the review right then without an hassle at all.

What do you dislike?

There isn't anything that I dont dislike about Birdeye. Maybe to make writing the review more simply. I cant really think out anything that I dislike about birdeyes. It is just a really great program.

Recommendations to others considering the product:

Its a great resource. It really helps your company grows in review and watch your progress. It is such a easy thing to use and help other.

What problems are you solving with the product? What benefits have you realized?

How easy it is to use it. I really like how I keeps tracks of everything. It is a very professional use to our company and that tenants find it very easy for them to use. We are able to grow as company in reviews because of birdeye. People are able to see other people review very easily and helps our business grow greatly.

...more
Jayne KSource : g2crowd.com
(Reviewed on 13 January 2020)
"Great Reputation Builder"

What do you like best?

The ability to also do campaigns via your account

What do you dislike?

If a customer says no it was not a great experience then it should be automatic direct feedback

Recommendations to others considering the product:

Definitely do a demo and see if it suits your business marketing and growth goals

What problems are you solving with the product? What benefits have you realized?

Getting more reviews online

...more
User in Real EstateSource : g2crowd.com
(Reviewed on 13 January 2020)
"Maintenance Manager"

What do you like best?

I am over 6 employees who interact with our tenants on a daily basis. I like being able to have a way the tenants can respond after one of our inspectors have been to their home.

What do you dislike?

Sometimes our tenants complain about the constant reminders being sent to them.

Recommendations to others considering the product:

Easy to use!! Don't be afraid to try it, I have really seen a difference since we have started using Birdeye.

What problems are you solving with the product? What benefits have you realized?

It's good to see if our customer service is where is it should be. We are able to adjust what we are doing and implement things we may be missing.

...more
User in Medical PracticeSource : g2crowd.com
(Reviewed on 13 January 2020)
"Super easy and convenient to use!"

What do you like best?

I love how I can reply to my google, Facebook and Healthgrade reviews using just one platform!

What do you dislike?

Nothing, we love bird eye! There is no other platform like it

What problems are you solving with the product? What benefits have you realized?

It’s helping us reply to reviews very quickly! I also like how i can import reviews into an excel sheet. Makes It easier to do giveaways and pick a winner!

...more
Christopher GSource : g2crowd.com
(Reviewed on 13 January 2020)
"If you ask, they will review!"

What do you like best?

Our industry is very competitive. When potential clients are shopping our services, there are many companies to choose from. Positive reviews are what help us stand out above the competition. BirdEye has made it so easy to ask for reviews! Clients and customers can receive emails and text messages to remind them about submitting a review. We have discovered that even if our clients are having a positive experience, they are not going to submit a review unless we ask them for one.

What do you dislike?

I can't think of anything negative. Our experience with it so far has been great!

Recommendations to others considering the product:

You won't regret using BirdEye to help get those reviews. We've found that the number of reviews we have received has increased significantly which has helped our growth as a business.

What problems are you solving with the product? What benefits have you realized?

We used to ask people for reviews, and they would tell us they would do it, but forget. With the text feature, it makes it real easy for a client or customer to submit a review. It also makes it easy for our field guys to ask for reviews. They can enter the customer into Birdeye, from their phone or tablet, before they even leave the customer's home after a scheduled visit. Since we started using Birdeye, the number of reviews we have received, as a company, has increased significantly.

...more
Dallin FSource : g2crowd.com
(Reviewed on 13 January 2020)
"Great Product!"

What do you like best?

BirdEye is a simple and easy to use product and really helps our company out by helping us reaching out for reviews with a simple survey.

What do you dislike?

I haven’t noticed anything that i dislike about the program.

Recommendations to others considering the product:

I do not have any recommendations

What problems are you solving with the product? What benefits have you realized?

One benefit i have realized is that the surveys we send out are very simple and easy to use. I have not had one person have any issue or difficulty using BirdEye.

...more
Christopher BSource : g2crowd.com
(Reviewed on 12 January 2020)
"If you are a lawyer, and you don't have Birdeye for your firm, you need to change that today."

What do you like best?

I love getting all of these reviews from our clients. I loved how easy it was to set up the program and begin reaping the benefits of the company. Everything that birdeye promised, they delivered on. Also, their hands on training and easy implementation is amazing. They trained my staff in less than an hour on their program. Within 2 weeks from the first phone call with Birdeye, we started getting positive reviews online. In my business, positive reviews online are so incredibly important. Well, we now have a leg up on the competition. We are absolutely satisfied with Birdeye thus far.

What do you dislike?

We do not have any problems with Birdeye. I know that sounds cliché to say, but seriously, we have not encountered any problems with set up or implementation. If you own a small business, you need to get Birdeye. From the time of the first phone call, we were set up and getting good reviews in less than 2 weeks. I was a little skeptical at first, but after a month of getting positive reviews from our previous clients, I have zero doubts any more.

Recommendations to others considering the product:

They are professional, easy to work with and we have received excellent results! If you are a small business owner, you need to hire Birdeye. You will be so happy with their results!! In less than a month, we now have almost twenty good reviews.

What problems are you solving with the product? What benefits have you realized?

Our clients were able to easily make good reviews for our company. For the first year, we only had 3-4 reviews. Now that Birdeye has helped us, we have almost 20 reviews in about 2 months. Had I known then what I know now, I would have been a Birdeye client from day one. I am willing to bet I would have two to three as many reviews as I do now. We had the happy clients, we just didn't have a way to effectively get them to write great reviews for us on different mediums. Birdeye has solved that issue for us. I would happily recommend Birdeye to anyone whose business will be helped by good customer reviews. They also contacted the clients without bothering the clients. That is incredibly difficult to do. Yet, Birdeye continues to deliver. We have not had a single customer complaint about Birdeye.

...more
Carey TSource : g2crowd.com
(Reviewed on 07 January 2020)
"Works Great!"

What do you like best?

Very easy to use app, along with fast, responsive customer service.

What do you dislike?

We are not always informed of platform changes

What problems are you solving with the product? What benefits have you realized?

Makes it easy to track all of our reviews. Saving a lot of time not having to go to separate review sites.

...more
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BirdEye Screenshots

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BirdEye screenshot: BirdEye keeps company listings consistent across 50+ global partners, including Google, Bing and Facebook
BirdEye screenshot: BirdEye's Natural Language Processing (NLP) engine allows users to identify and track trending topics
BirdEye screenshot: Measure survey responses with Net Promoter Score (NPS) technology
screenshots
screenshots
screenshots
screenshots
screenshots
screenshots
BirdEye screenshot: BirdEye keeps company listings consistent across 50+ global partners, including Google, Bing and Facebook
BirdEye screenshot: BirdEye's Natural Language Processing (NLP) engine allows users to identify and track trending topics
BirdEye screenshot: Measure survey responses with Net Promoter Score (NPS) technology