BirdEye Reviews

User Rating

3.9/5 (Based on 417 Ratings)

Rating Distribution

Excellent
67.9%
Very Good
4.3%
Average
0.7%
Poor
1.7%
Terrible
25.4%

User Sentiments

Ease of use, Excellent customer support, Review generation, Comprehensive dashboard

Limited third-party integrations, Inconsistent platform syncing, Complicated initial setup, Expensive add-on features

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Review Summary

Birdeye is a popular customer experience management platform that helps businesses collect, analyze, and respond to customer feedback. Reviewers praise Birdeye's ease of use, comprehensive features, and excellent customer support. They note that Birdeye helps them gather customer feedback from multiple channels, track customer sentiment, and identify areas for improvement. Additionally, Birdeye's reporting and analytics capabilities are seen as valuable for understanding customer feedback and making data-driven decisions. However, some reviewers mention that Birdeye can be expensive and that its reporting capabilities could be improved.

Pros

Comprehensive local marketing solution for businesses of all sizes.
Customizable review management and insights for reputation tracking.
Integrates seamlessly with popular social media platforms.

Cons

Some users have reported issues with the accuracy of review data.
Customer support can be slow to respond to inquiries.

AI-Generated from the text of User Reviews

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Reviews

Robert Pena

January 16, 2026 Source: Trustpilot.com

January 17

January 17, 2026
SALES VISIT - NEW
Service was great, easy, and convenient. I love how simple everything was online and the video messages I received about the vehicle help solidify my purchase. Less

by adam0527
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer Yes
Employees Worked With
Robert Pena, Abraham Brown, Vicky Andries, James Crider

Dawn

January 15, 2026 Source: Trustpilot.com

The team at Birdeye are remarkable

The team at Birdeye are remarkable. From account set up to ongoing support, they are always right there when we need them. In the 2 years that I've worked with them, I have seen some of the recommendations I provided in feedback come to life. Now that is a company that listens to their clients!

Bobbie Houston

January 11, 2026 Source: Trustpilot.com

This program does exactly as promised

This program does exactly as promised. We can see in real time every review. It tracks our current standing and enables us to be more responsive to comments.

Rockin P

December 25, 2025 Source: Trustpilot.com

Visibility

Have had a great experience, increased our online presence and visibility.

Daniel Barfield

December 7, 2025 Source: Trustpilot.com

Birdeye has been a huge help and tool…

Birdeye has been a huge help and tool for my small business! The integration across multiple platforms makes replying and sharing reviews so simple!

Chris Nicolini

November 30, 2025 Source: Trustpilot.com

Exceptional Support and a Platform That Delivers

BirdEye has been a fantastic partner for my business. The platform is easy to work with and genuinely helps streamline our reputation management and social posting. What really stands out for me is the support. My account manager is incredibly knowledgeable and consistently responsive, and every interaction leaves me feeling like the most important client on their roster. That level of attention makes a real difference. This has been a smooth and valuable experience from day one, and I’m happy to give them a full five stars.

David S. Cohen

November 10, 2025 Source: Trustpilot.com

Birdeye gives me an easy view into ICT's Reviews

Birdeye gives me an easy view into what is being said about Interactive College of Technology's Vocational (ICT.org) ESL and Vocational classes as well as all seven of out campuses: Southwest Houston, North Houston, Pasadena TX, North Atlanta (Chamblee), South Atlanta (Morrow), Gainesville GA, and North Kentucky (Newport)

Greenfoot Home Inspections

November 2, 2025 Source: Trustpilot.com

They get Results.

Anthony Loscalzo

October 27, 2025 Source: Trustpilot.com

I needed help with my privileges

I needed help with my privileges. The representative was very helpful and accommodating. He even followed up with a phone call and email to make sure I had everything I needed.

Daymark Recovery Services