VictorOps

About VictorOps

VictorOps is an incident management solution that is designed and built purposely for DevOps teams, enabling them to do more than just react to system outages and incidents. Use VictorOps to streamline your on-call schedules and escalation policies. From rotations to overrides, they automate the cumbersome essentials that make on-call a drag. Teams receive context-rich notifications and collaborate cross-functionally, empowering faster incident resolution and reduced downtime. VictorOps provides real-time awareness, alerting, collaboration, and documentation. Resolve incidents faster, minimize downtime, and reduce the break-fix cycle. Break down silos to support collaboration and learning. With chat integrations, alert routing, and more, your team can work across engineering, gleaning the information necessary for efficient solutions.

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Pricing

Free Trial Available
Starts at $5.0. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

78%
Reviews

88%
Momentum

64%
Popularity

88%

Platforms Supported

Not available

Organization Types Supported

Not available

API Support

Modes of Support

Not available

VictorOps Features

Show Feature Explanation

Show Missing Features

Incident Management Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

78%

Real-time Dashboard

Provides easy visualization of the latest data

Audit Trail

A record of changes made in chronological order of a user or activity

Incident Reporting

Helps in recording details of any unusual event that might occur at a project or job

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Auto-Assign (Incidents)

Escalates the incidents to relevant teams based on past events or response time

Safety Management

Precautionary measure to ensure the risks are estimated and mitigated

Root-cause Diagnosis

Conducts a Root-cause analysis to counter the gaps

Incident Prioritization

Sets priority levels by considering the severity and impact of incidents

Enriched Notifications

Stakeholders receive rich and relevant notifications gathered from multiple channels.

Disaster Recovery

Helps to resume the IT infrastructure quickly after a disruption

CAPA

Corrective and Preventive Action (CAPA) helps to identify causes, solve problems and prevent not to happen.

Task Management

Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.

VictorOps Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Starter $5.00 $8.00 per user / month

Features

Users: 10
100+ Out-of-the-Box Integrations
ITSM Integrations (ServiceNow, JIRA)
Advanced Splunk Integrations
Unlimited Custom Integrations via REST API
Reroute, Ack, Snooze and Resolve in Slack
Route Alerts to Private Slack Channels
Route Alerts Based on Team to Slack Channels
ChatOps Collaboration
In-App Collaboration (Mobile/Web)
Reliable Notifications and Escalations
Unlimited API Access and Methods
Unlimited Domestic SMS Notifications
Unlimited International SMS Notifications
Unlimited Email and Push Notifications
Create Incidents
Acknowledge / Resolve Incidents
Reroute an Incident
Snooze Incidents until a Specified Time
Access to Full Incident Timeline
On-Call Schedule Details
Ad Hoc Shift Overrides
Automated Alert Routing
Personal, Time-Based Paging Policies
Unlimited Teams and Escalation Policies
Schedule Shift Overrides
Post-Incident Review (PIR)
MTTA/MTTR Performance Report
Phone, Email and Chat Customer Support
Full Access to Knowledge Base
Chat and Email Customer Success
Unlimited API Calls

Growth $23.00 $30.00 per user / month

Features

Includes Starter Plan features, plus
Users: Unlimited
Enriched Notifications with Runbooks and Annotations

Enterprise $25.00 $33.00 per user / month

Features

Includes Growth Plan features, plus
ITSM Integrations (ServiceNow, JIRA)
Similar Incidents
Suggested Responders
Enriched Notifications with Runbooks and Annotations
Noise Suppression (Alert Rules Engine)
Appended Alert Instructions and Images
Advanced Analytics
Incident Frequency Report
Conference Bridge
Single Sign-On (SSO)
Custom Outbound Webhooks

Custom Custom

Features

Includes Enterprise Plan features, plus
Users: Unlimited

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 17/02/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about VictorOps Pricing.