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93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

AlertOps logo
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81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description AlertOps is a real-time, smart, automated incident management solution that integrates everything you need to quickly analyse, react, communicate, resolve, and improve issues within your system. With AlertOps, you can make use of strong no-code setup features like escalating alerts across service teams, enriching alerts and mapping custom data through Open API, and integrating with ITSM and ChatOps tools for simple collaboration and resolution. AlertOps dynamically routes alerts depending on time of day, issue type, customer or support history. It generates, closes, and amends tickets automatically or with a single click and you can use preset rules and sequences to trigger templated stakeholder notifications. To detect, prioritise, and handle issues, you can easily integrate with monitoring, ITSM, and ChatOps technologies with AlertOps. Users can use AlertOps’s open API to enhance their notifications and automate processes without having to write any code. It also offers flexible On-Call schedules that enable your company to notify the appropriate personnel at the appropriate time. Additionally, the platform offers enterprise reporting and dashboards that let you monitor team and business performance. Read more Incident.io is a Slack-powered incident management platform. We help high-growth companies declare, collaborate, communicate around and learn from events that disturb their normal course of business - from critical infrastructure being down, to data breaches and security incidents. Read more
Pricing Options
  • Free Trial Available
  • Starts at $5.0. Offers Free-forever and Custom plan.
  • Free Trial Not Available
  • Starts at $16.0. Offers Custom plan.
SW Score & Breakdown

93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    97%
  • Reviews
    75%
  • Momentum
    69%
  • Popularity
    78%

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    81%
  • Reviews
    60%
  • Momentum
    67%
  • Popularity
    80%

Features

Total Features
10 Features
5 Features
Common Features for All
    Audit Trail A record of changes made in chronological order of a user or activity
    Auto-Assign (Incidents) Escalates the incidents to relevant teams based on past events or response time
    Disaster Recovery Helps to resume the IT infrastructure quickly after a disruption
    Enriched Notifications Stakeholders receive rich and relevant notifications gathered from multiple channels.
    Incident Prioritization Sets priority levels by considering the severity and impact of incidents
    Incident Reporting Helps in recording details of any unusual event that might occur at a project or job
    Real-time Dashboard Provides easy visualization of the latest data
    Safety Management Precautionary measure to ensure the risks are estimated and mitigated
    Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.
    Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved
  • + 7 More - Show Less
    • Audit Trail A record of changes made in chronological order of a user or activity
      Auto-Assign (Incidents) Escalates the incidents to relevant teams based on past events or response time
      Disaster Recovery Helps to resume the IT infrastructure quickly after a disruption
      Enriched Notifications Stakeholders receive rich and relevant notifications gathered from multiple channels.
      Incident Prioritization Sets priority levels by considering the severity and impact of incidents
      Incident Reporting Helps in recording details of any unusual event that might occur at a project or job
      Real-time Dashboard Provides easy visualization of the latest data
      Safety Management Precautionary measure to ensure the risks are estimated and mitigated
      Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.
      Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved
  • + 2 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    Modes of Support
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    API Support
    • Available
    • NA

    Reviews & Ratings

    User Rating
    4.7/5 16 user ratings
    4.9/5 126 user ratings
    Ratings Distribution
    • Excellent

      73.5%
    • Very Good

      22.1%
    • Average

      4.4%
    • Poor

      0%
    • Terrible

      0%
    • Excellent

      91.3%
    • Very Good

      8.7%
    • Average

      0%
    • Poor

      0%
    • Terrible

      0%
      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Starts at $5.0. Offers Free-forever and Custom plan.
    • Free Trial Not Available
    • Starts at $16.0. Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Starter Pack Free

    Standard $5.00 $8.00 per user / month

    Premium $15.00 $18.00 per user / month

    Enterprise $23.00 $27.00 per user / month

    Custom Custom

    Starter $16.00 $19.00 per user / month

    Pro $23.00 $28.00 per user / month

    Enterprise Custom

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Screenshots Not Available Data Insights
    + 3 More
    Videos Video Thumbnail
    + 2 More
    Video Thumbnail

    Vendor information

    Company Details Located in: Bloomingdale, Illinois Founded in: 2015 Located in: London, Great Britain Founded in: 2021
    Contact Details

    +1 844-292-8255

    https://alertops.com/

    Not available

    https://incident.io/

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