3CX Reviews

User Rating

4.6/5 (Based on 641 Ratings)

Rating Distribution

Excellent
69.7%
Very Good
21.7%
Average
5.6%
Poor
1.4%
Terrible
1.6%

User Sentiments

Ease of Use, Mobile App Functionality, Cost Effectiveness, Extensive Integrations

Mobile App Bugs, Occasional Call Quality Issues, Limited SIP Provider Support, Support Response Times

Do You Use 3CX?

Write a Review

Review Summary

Users appreciate 3CX's ease of use, cost-effectiveness, and feature-richness. Many reviewers highlight its user-friendly interface, straightforward setup process, and comprehensive range of features, including call forwarding, voicemail, video conferencing, and integration with various CRM systems. Additionally, 3CX's pricing is considered competitive, especially for small businesses and startups. Reviewers also mention the reliability and call quality of the platform, with some noting occasional glitches or connectivity issues. Overall, users generally express satisfaction with 3CX, citing its user-friendly design, feature set, and affordability as key strengths.

Pros

Easy setup and management, suitable for businesses with limited IT resources.
Affordable pricing plans, including a free option for basic usage.
Integrates with various business tools and applications, streamlining communication processes.

Cons

Some users report occasional call quality issues, especially during peak usage times.
Limited customization options compared to more expensive PBX systems.
Customer support response times can be slow at times, affecting the resolution of technical issues.

AI-Generated from the text of User Reviews

Did you find this information valuable?

YES NO

Reviews

Jonathan B

August 27, 2025 Source: G2.com

3CX is a great VOIP System

What do you like best about 3CX?

The pricing is very competitive and the ease of deployment is suprising.

What do you dislike about 3CX?

You can customize and find tons of options to fine tune it to your environment's requirements.

Recommendations to others considering 3CX?

The product is often updated and the GUI might change quite a bit which will take time to adjust. Other than that I can't think of anything that wasn't yet addressed by 3CX in the recent versions.

What problems is 3CX solving and how is that benefiting you?

3CX allows us to have a secure and Cloud-based phone system to manage our support operations and the internal communication.

Rana O

August 20, 2025 Source: G2.com

Good app and reporting options

What do you like best about 3CX?

Rare downtime and notifications whenever there is any flag I need to view.

What do you dislike about 3CX?

Reporting can be more customized to have an easier view.

What problems is 3CX solving and how is that benefiting you?

Calls inbound and outbound, with clear reporting.

Verified User in Medical Practice

August 11, 2025 Source: G2.com

3CX Review

What do you like best about 3CX?

The ease of both implementation and use along with the customer support that is available with any questions. When we switched to the 3cx system it was great because we are able to log into different ques as needed.

What do you dislike about 3CX?

That you have to have different extentions for different ques.

What problems is 3CX solving and how is that benefiting you?

The ability to set up different ques that are needed for different departments; such as RC , PET, and IR just to name a few that I am using personally within the company.

Verified User in Non-Profit Organization Management

August 11, 2025 Source: G2.com

3CX is easy to setup and runs from the cloud or on-site

What do you like best about 3CX?

3CX is easy to setup and runs from the cloud or on-site. The admin interface is great and can import users from Active Directory.

What do you dislike about 3CX?

Using the mobile app is not always successful for user at connecting calls. This is a great advantage for remote workers or people away from a desk or on the move but it can be frustrating when calls do not work well.

Recommendations to others considering 3CX?

Use 3CX if you want a phone system to be easy to manage and rich in features that keep improving all the time. 3CX is easy to manage and is easy for users to use on a Yealink phone, PC or Mac computer, IOS or Android. I would recommend it to anyone that needs flexibility and convenience in a modern phone system.

What problems is 3CX solving and how is that benefiting you?

3CX works great with our desktop phones software phone on desktops or in the Google Chrome browser with the plugin. It is easy to make quick changes to the phone system especially in the changing times we are in today.

Abi G

July 20, 2025 Source: G2.com

System administrators have deep access for customization and detailed reportin My experience with 3CX

What do you like best about 3CX?

3CX stands out for its flexible deployment, robust feature set, and cost-effective plans, including a free version for up to 10 users

What do you dislike about 3CX?

Complex Setup for Non-Technical Users Initial configuration and some advanced features require technical expertise. Businesses without an in-house IT team may find deployment and ongoing management challenging

What problems is 3CX solving and how is that benefiting you?

Suitable for SMBs up to large enterprises. Unlimited extensions on pro tiers.

Mar B

July 16, 2025 Source: G2.com

ChatGPT dijo: Very useful for business connectivity without the need for softphone devices.

What do you like best about 3CX?

Easy to use, lightweight, highly compatible, very practical in its configuration, fully compatible with various telephone system providers. Extremely accessible for mass training of staff.

What do you dislike about 3CX?

The design is perhaps a bit outdated for current times, as it feels like the software has been frozen in time in terms of its visual appearance, which gives the impression of being an obsolete system.

What problems is 3CX solving and how is that benefiting you?

This program has supported effective communication among employees during remote work, allowing them to stay connected through their extensions even from home. It also adds agility when moving around within the company and contributes to optimizing the workspace by eliminating the need for old IP phones.

Santiago G

July 15, 2025 Source: G2.com

If you need a basic servise go with 3CX

What do you like best about 3CX?

.It's very simple and easy to use, there's only the basic elements to use ands that's good

What do you dislike about 3CX?

The interface looks like a old celphone, they can improve that to something more minimalitic

What problems is 3CX solving and how is that benefiting you?

It's free and easy to use

Verified User in Staffing and Recruiting

July 15, 2025 Source: G2.com

Fantastic and well priced communication system

What do you like best about 3CX?

.Regular interesting updates and a good community

What do you dislike about 3CX?

Sometimes we are forced to move to new versions too quickly

What problems is 3CX solving and how is that benefiting you?

Call centre

Iryna Z

July 14, 2025 Source: G2.com

Great switchboard

What do you like best about 3CX?

We've been using 3CX for a while now and are very satisfied with how it has evolved. We originally replaced our traditional switchboard with 3CX, and the benefits were immediately clear — especially the mobile app and desktop application, which allow us to make and receive calls from anywhere, as long as there’s an internet connection. This flexibility proved invaluable during the Covid lockdowns. We've are planning on using the WhatsApp integration, to manage customer communication from a single platform. Overall, 3CX continues to be a reliable, flexible, and cost-effective solution for our communications needs.

What do you dislike about 3CX?

Recommendations to others considering 3CX?

What problems is 3CX solving and how is that benefiting you?

the software delivers exactly what we expect, and we’re very satisfied with its performance. At the moment, there’s nothing major we dislike.

shabarish m

July 8, 2025 Source: G2.com

Seamless Communication Made Easy with 3CX

What do you like best about 3CX?

We've been using 3CX for several months now, and it's made a significant difference in how our team communicates—both internally and with clients. The setup was straightforward, and the interface is intuitive.

What do you dislike about 3CX?

The mobile app works well overall, but occasionally experiences call dropouts or delayed notifications, especially in low-network environments.

What problems is 3CX solving and how is that benefiting you?

With its mobile and web apps, our team can stay connected from anywhere, which has been essential for supporting hybrid and remote work environments. By consolidating voice, video, live chat, and messaging into one platform, 3CX has eliminated the need for multiple tools, streamlining internal and external communication.

3CX Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use 3CX?

Review Summary

Pros

Cons

Jonathan B

Rana O

Verified User in Medical Practice

Verified User in Non-Profit Organization Management

Abi G

Mar B

Santiago G

Verified User in Staffing and Recruiting

Iryna Z

shabarish m

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

Buyers

Makers