Cloud Communication Platforms List (April 2024)

Infobip is a cloud-based platform that helps businesses communicate with their customers across various channels. It’s a platform built for speed, scale, and deliverability helping businesses create the perfect customer experience. It works to drive a better outcome for both – customers and businesses. Through the excellent communication channels, businesses can reach more customers with faster and reliable messaging including crystal-clear voice communications. Users can manage and create emails with a single integrated platform and deliver a better customer experience with WhatsApp Business API. Businesses can connect with customers globally using their favorite chat apps and stay engaged with Facebook Messenger. It works to reduce messaging costs and improve delivery rates in real-time. With personalized messages, users can create automated journeys with the platform. It allows users to always be available to support customers with smart chatbots. The live chat tool instantly helps to connect with customers over an app or website. The platform works to create rich customer profiles for targeted communication and craft customer journeys with automated workflows.

MSG91 is a top-notch communication platform trusted by more than 30,000 businesses. It comes equipped with a fully-featured communication API for individual businesses and developers alike, enabling them to engage with customers in a global format. Moreover, businesses can also depend on the omnichannel platform to deliver consistent experience over transactional emails, automate website specific SMS deliveries and utilise voice communication as per need. They can even proceed to offer interactive communication through IVR, call assigning, call redirecting and call recording. For teams working together, MSG91’s inbuilt cloud customer support solution helps with quick request resolution across multiple channels, preferred by individual clients. Available 2FA integration mechanism helps with added protection and reliable authentication alike. Covered use cases include number lookup, pin generation, voice failover and global coverage. The platform also offers a real-time integration facility with external platforms like Cs-Cart, Zoho Campaign and ERP Next.

Cometchat is a chat API and in-app messaging tool for mobile and web apps. It allows the addition of a multimedia text chat to web or mobile apps. Cometchat helps to organize users’ chats into group or private chat where they can collaborate, share media and a lot more while maintaining their privacy. It comes with in-built monetization, 92 different platforms. Cometchat also has a Real-Time Language Translation that accurately translates live chat, so there is no issue of language barrier when users are chatting with others from other parts of the globe. Vibrant stickers and emojis are also available to make chatting even more fun and style filled. Cometchat also has features like broadast messaging, voice notes, video and voice call, guest login support, a fully customizable outlook and other essential features of a chat platform. Cometchat can be used in various cases including banking, gaming, social media, e-learning and more.

Spring Edge software is a platform used to communicate to automate business workflows. The software offers messaging and voice communications using multiple channels powered by Instant Alerts. Manage your accounts and view SMS sent reports, track Campaign Metrics via Dashboard. Small, Medium and Large companies make use of the software.

Sinch is a comprehensive communication platform, helping out businesses to connect with their audience base over SMS, Voice, Video and Verification APIs. Having a 98% open rate, Sinch provides access to a wide range of conversational channels on the go. It also involves 600+ operator connections, allowing users to get their communication levels scaled on a global level. Further, by extending multiple facilities, Sinch allows users to dive into digital transformation and ensure a positive customer experience on the go. Businesses can also depend on the same to schedule personalised campaigns to drive higher engagement rates on different mobile messaging channels. This all-in-one messaging service provider also abides by stringent security measures enabling safe business. Its inbuilt 2-factor authentication mechanism accompanied by number masking and an on-time account notification system eliminates all potential chances of data thefts and hacking. Further, inbuilt functionalities like personalised campaign generation, chat layer, contact and contact pro are also of great help.

SMS.to offers a powerful web platform and API, providing a smarter way for businesses to communicate with customers in multiple channels. They will help you stay compliant with different privacy laws and regulations like GDPR with built-in features. Shortlinks allow you to get detailed information for each campaign allowing you to perform A/B tests. 2 WAY SMS allows you to rent virtual mobile numbers that can be used as SENDER ID or to collect responses back from your customers. Rent virtual mobile numbers or toll-free numbers to use as your senderID's, receive SMS, run surveys, build conversational applications all through SMS.to.

VoIP Innovations offers aggressive wholesale rates on carrier services that include everything from origination, termination, and SMS/MMS to advanced services such as E911 and Telecom Fraud Mitigation. VoIP Innovations provides A-Z international termination to both fixed and mobile destinations in more than 200 countries and territories. Reliable service combined with the most competitive termination rates ensures that your call center is operating at maximum efficiency. Access to both the essential and groundbreaking telecom features that you need to stay ahead in an increasingly competitive space.

Twilio Flex is a programable communication platform designed for effective businesses, helping brands connect with their customers over text messages, voice/video call and email. To set up a communication network, the software either uses the Internet of Things, Elastic SIP Trunking, Phone Numbers or Short Codes. It accelerates the communication process by providing the widest breadth of communication mechanism. This way, Twilio Flex also saves 34% of the users’ operational expenses. The platform deploys a 100% cloud contact centre within days at which companies can adapt, inspect and adjust any part of the contact centre. Organisations can also provide relevant and contextual information to their agents for highly personalised interactions. With Twilio Flex, developers can respond to rapidly changing market conditions by making alterations in their applications. It also allows them to get feedback from individual customers and deliver the right outcome. The software helps to generate new business insights that further enhance operational strategies.

MessageBird is an omnichannel cloud communication software that helps enterprises to get connected with their global customers via multiple channels such as Voice, WhatsApp, Live Chat, and more. The platform enables business owners to provide seamless customer support across different messaging channels. Further, users can also depend on the particular to create advanced communication processes that ensure higher customer engagement rates along with faster interactions, without writing any kind of codes. MessageBird lets organizations provide programmatic communications on a large scale. They can buy and use phone numbers, verify users, and manage contacts via REST APIs. Moreover, service providers can leverage the platform to access various communication channel that their customers love to use or are comfortable with. Detailed reports let users track their business growth and make real-time decisions as well. They get to identify the most active channel, monitor ticket wise handling times besides measuring SLA related performances.

Introducing Telzio - the game-changing cloud phone service that is revolutionizing the way businesses communicate. With Telzio, customer can power billions of conversations with ease, ensuring that the organization stays connected, productive, and ahead of the competition.What sets Telzio apart from the rest is this unwavering commitment to user-friendliness, reliability, and unmatched quality. It have meticulously crafted our platform from the ground up to provide the customer with a seamless experience that will make communication a breeze. This innovative products are the pinnacle of excellence in the industry. With this mobile app and webphone, can effortlessly manage calls and stay connected wherever go. Say goodbye to the days of missed calls and frustrating logistics - Telzio is designed for scale and ease of use, making it the perfect solution for organizations of any size.But it doesn't stop there. Telzio has completely disrupted the industry with this groundbreaking technology and compelling pricing model. This customers can't get enough of the amazing value they receive with Telzio, and can't wait to show why.When to choose Telzio,are choosing a partner that is dedicated to the success. This team of experts is here to guide every step of the way, from the initial introduction to ongoing support. And make it a priority to understand the unique needs and tailor the platform to fit seamlessly into customers organization.Reach out to us today to learn more about Telzio and schedule an introduction. Experience for yourself the power of a phone service that puts in the driver's seat, empowering to connect, communicate, and conquer in today's fast-paced professional world. Telzio - the future of communication starts here.

LeapFILE is the industry-leading provider of on-demand secure file transfer and collaboration solutions for businesses. The first layer of security protects data in custody from unauthorized access. This provides the foundation for controlling access to information by blocking all access points. Accelerate your team's workflow with file repositories. Easily manage and organize files into separate repositories. Easily add users, send, and save files directly to your repositories.

Karix.io is a comprehensive and unified messaging API for WhatsApp Business, SMS, and Rich Communication Suite (RCS) enabling organisations to communicate with their customers situated across the globe. It delivers a vast range of powerful features that lets businesses send plain, rich or actionable messages to their customers in an efficient manner. Through WhatsApp, Karix.io helps businesses send accurate notifications, alerts, and reminders to their customers, besides helping them to provide information on-demand to increase overall engagement rates. Users can also streamline support over text by sending how-to guides and relevant answers to specific queries. Beyond this, the SMS facility offered by the platform lets users send messages in bulk to broadcast information, promote offers, conduct surveys and carry out awareness drives. Moreover, with sophisticated security features, businesses can share critical information regarding banking and financial transactions securely over SMS without the fear of data leaks. Karix.io uses RCS, enabling businesses to reach out to their customers through actionable messages, rich media, branded communication links and more. This helps businesses drive sales and improve footfall significantly.

Introducing CEQUENS, the ultimate solution for all their critical communication needs in the BFSI and Fintech sector. With a focus on simplicity, security, and seamless integration, they have developed a portfolio that caters to the specific requirements of this industry. At CEQUENS, they understand that time is of the essence in the fast-paced world of finance. That's why they have built this products to be efficient, ensuring that them hit the ground running without any delays or setbacks. This powerful technical infrastructure and team of experts are always at their service, ready to assist them in the deployment and operation of this products. What makes CEQUENS stand out is this extensive work with leading financial institutions, regulators, and startups. We have gained valuable insights into the unique challenges faced by the BFSI and Fintech sector and have developed solutions that fulfill both the functional and security requirements of this field. Rest assured, with CEQUENS, them can trust that their critical communications are in safe hands. This portfolio is designed to cater to professionals like them, with a third party perspective to ensure that all their needs and expectations are met. Stay ahead of the competition and streamline their communication process with CEQUENS. Experience the ease and efficiency of this products and take their business to new heights. Trust in the expertise and reliability of CEQUENS today and reach new levels of success tomorrow.

Make sure the customers are always up-to-date by sharing relevant promotional messages, updates, and reminders. Offer them exclusive discounts and personalized offers, and provide live chat support to help them avail of products or services. User can also convert curious visitors to committed customers by completing signing up, document uploads, user authentication, payments and more in over messenger. Finally, create lasting relationships by offering multi-channel support to customers across journey. Address their pain points quickly and cost-effectively, and woo back customers likely to stray with last-minute reminders.

Introducing WaliChat, the innovative solution for all their WhatsApp analytics needs. This advanced monitoring tool provides detailed insights and analytics to help them understand and improve team performance on WhatsApp more effectively than ever before. With WaliChat, they can access structured data to better measure customer engagement, assign labels and metadata to conversations, as well as leave notes or resolve conversations in an instant. Plus, new features and functionality are added regularly to ensure that they have the best possible experience on their platform. WaliChat is perfect for any professional looking to manage their team’s activity on WhatsApp with greater efficiency and accuracy. So what are you waiting for? Try it today and take their analyses to the next level.

Introducing Voxtron, the most comprehensive customer engagement optimization solution! With Voxtron, bring together their entire workforce for coordinating, connecting and preparing for anything their paths may lead. Voxtron is an integrated communication solution that provides the perfect service, at the right time, in the right way. That's what makes it such a valuable asset to their organization. Voxtron assists in elevating their customer experience with virtual assistants that simplify human and computer interactions. The advanced and automated way to deliver customer engagement that transform how you do business – more efficient and cost-effective customer engagements are within reach with each use of Voxtron. Say goodbye to tedious customer conversations that leave you feeling drained. Save time while improving their customer satisfaction with every conversation via Voxtron virtual assistance capabilities. The possibility of freeing up employee’s available resources can improve efficiency across the board so don't wait any longer - get started with Voxtron today!

Introducing Talk Magnet the ultimate team communication app designed for modern professionals who crave simplicity without sacrificing security. This state-of-the-art app is intuitively engineered to streamline collaboration, conversation, and connectivity across their entire organization. Stay connected with crystal-clear messaging and calling functionality. Protect their conversations with industry-leading encryption and data protection. Experience effortless navigation designed for every skill level. Collaborate on projects with real-time updates and shared workspaces. Reach their team on any device, anywhere, with cloud-based accessibility. Talk Magnet is specifically tailored to propel teams towards peak productivity. From startups to large enterprises, this tool is their magnet for better communication. Its intuitive design ensures minimal learning curves so their team can focus on doing their best work right from the get-go. The app's backbone is its uncompromising security measures, affording you the peace of mind that their company's communications are safeguarded at all times. Talk Magnet recognizes the necessity to merge robust security with user-friendliness, ensuring a risk-free platform that doesn't overwhelm its users. Whether they're coordinating with a remote workforce, scheduling meetings on the go, or sharing sensitive files, Talk Magnet provides a reliable and streamlined solution for all their communication needs. Say goodbye to convoluted communication tools and welcome the magnetic allure of simplicity and effectiveness. With Talk Magnet, they're not just investing in an app but an asset that aligns perfectly with their team's everyday communication demands.

Qpien software is an All-in-One customer communication platform used to manage customer contact channels. The software offers tools to collect all the channels you communicate with your customers on a single screen. Manage Conversation and transfer Chats with customers in different subjects with a single click, to your team-mates. Track the status of your business with simple statistics. Small, Medium companies make use of the software.

Commio is a cloud communication platform that is highly adaptable, versatile, and developer-friendly, with a cloud-based communications API that makes high-capacity integrated voice and text messaging a breeze. It makes intelligent call routing possible. You can peek into every conversation and adjust routes and carriers to enhance call delivery and quality. Commio's technology allows you to focus on customers rather than troubleshooting faults since it transfers billions of calls and messages per month through several layers of redundant carriers with low latency and industry-leading uptime. It learns your call trends over time and improves with each passing day. You receive full control on call flow, as well as hands-on tools for quickly resolving quality issues. You have complete control over the type and frequency of SMS and MMS messages you receive. With our developer-friendly Messaging API platform, you can send real-time warnings, authentication messages, and other business-critical push notifications. You can also rely on the platform's support team, which is situated in the United States. They are quick to respond, professional, and dedicated.

No more lag between product progress and customer communication. Inform all stakeholders from a central point-of-truth. This team, customers and leads will love user for this. Automate communications in fast-shipping teams.