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Service Desk Software

4.7 758 user ratings

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93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Project Management Software

4.1 1,044 user ratings

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Overview

Description Freshservice is a complete and highly efficient project management software that facilitates crafting a professional-grade project right from the grassroots-level. Real-time project dashboard allows easy tracking, monitoring and assessing all the project phases as it progresses. The tracking indicator also keeps the team alert against the deadline. The software allows impressive collaboration, where team members can add comments on any given project. Better project status visibility is possible with Fresh Service. It comes equipped with many useful project management features. The software, besides IT project management, also can help in ITSM and IT asset management as well. Read more Citrix Podio is a customizable work management solution that enables you to make your workflows more structured and smarter, while helping your team work more in sync with each other. Citrix Podio brings together and structures content, conversations, and processes in one tool to help people be able to be more productive and bring more focus to their worker. With clearly defined roles and a custom tool fitted to how your team works together, Citrix Podio aims to help you improve delivery time, effectiveness and relationships. With Citrix Podio’s admin functionality, you can control who can access each one of your workspaces. You can adjust these settings at any time. Citrix Podio is not just for internal employees; you can also invite any customers, contractors, and other external agencies or individuals to collaborate in the app, so you can put an end to endless email chains and inefficient file sharing. Read more
Pricing Options
  • Free Trial Available
  • Starts at $19.0.
  • Free Trial Not Available
  • Starts at $11.2. Offers Free-forever and Custom plan.
SW Score & Breakdown

93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    93%
  • Momentum
    63%
  • Popularity
    81%
SaaSworthy Awards
Not Available
# 7 Highly Rated # 16 Fastest Growing

Technical Details

Organization Types Supported
  • Individuals
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • Available

Reviews & Ratings

User Rating
4.7/5 758 user ratings
4.1/5 1,044 user ratings
Ratings Distribution
  • Excellent

    73.8%
  • Very Good

    21.5%
  • Average

    2.7%
  • Poor

    1.3%
  • Terrible

    0.8%
  • Excellent

    43.6%
  • Very Good

    37.5%
  • Average

    10.1%
  • Poor

    4.8%
  • Terrible

    4.1%
Review Summary

From the reviews, users appreciate Freshservice's user-friendly interface and its comprehensive features, which include incident management, asset management, and customer self-service. Freshservice is also praised for its strong customer support and the dedication of its team in accommodating user requests and addressing issues promptly. Additionally, it integrates easily with other applications, enhancing workflow efficiency. However, some users have expressed concerns about its occasional glitches and the need for improvement in reporting and analytics capabilities. Overall, Freshservice is a reliable and robust ITSM solution that caters to the needs of various businesses, making it a popular choice among users.

Overall, users find Podio to be a versatile and user-friendly work management platform that streamlines collaboration, communication, and task management. Its key strengths lie in its customizable dashboards, intuitive interface, and robust features for project planning, file sharing, and team collaboration. Users appreciate its ability to integrate with various third-party applications, extending its functionality and catering to diverse business needs. However, some users have reported occasional glitches, limited customization options in certain areas, and a learning curve for new users.

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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $19.0.
  • Free Trial Not Available
  • Starts at $11.2. Offers Free-forever and Custom plan.
Pricing Plans
Monthly Plans Annual Plans

Starter $19.00 $29.00 per user / month

Growth $49.00 $59.00 per user / month

Pro $95.00 $115.00 per user / month

Enterprise $119.00 $145.00 per user / month

Free Free

Plus $11.20 $14.00 per month

Premium $19.20 $24.00 per month

Custom Custom

 
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Vendor information

Company Details Located in: San Mateo, California Founded in: 2011 Located in: Copenhagen, Denmark Founded in: 1989
Contact Details

+1 (866) 832-3090

https://www.freshworks.com/freshservice/

Not available

https://podio.com/

Social Media Handles

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