Home/Service Desk Software/Freshservice vs ManageEngine ServiceDesk PlusUpdated on: March 29, 2024

Compare Freshservice vs ManageEngine ServiceDesk Plus

Remove
Freshservice
Freshservice Service Desk Software (1500 Ratings)
Remove
Visit Website

Visit Website

ADD PRODUCT
Remove
Freshservice

Freshservice

Service Desk Software (1500 Ratings)
Remove
Visit Website

Visit Website

Overview

Summary

Freshservice is a complete and highly efficient project management software that facilitates crafting a professional-grade project right from the grassroots-level. Real-time project dashboard allows easy tracking, monitoring and assessing all the project phases as it progresses. The tracking indicator also keeps the team alert against the deadline. The software allows impressive collaboration, where team members can add comments on any given project. Better project status visibility is possible with Fresh Service. It comes equipped with many useful project management features. The software, besides IT project management, also can help in ITSM and IT asset management as well. ..show more

ManageEngine ServiceDesk Plus is a flexible and scalable help desk software that offers better visibility and central control.The software helps adding value to your IT help desk through effective integration with IT management apps.It smartly automates all your help desk activities and is capable to support extensive reporting. Codeless customization allows creative freedom and ensures better adaptation to suit your unique business requirements. The tool can be deployed on either cloud or on premises. The software is available in 3 variants like Standard, Professional and Enterprise level. Each of the forms come suitably equipped with help desk features. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Mateo, California / +1 (866) 832-3090

Pleasanton, CA / +1 (888) 900-9646

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Starter
$29 /User/Month

For getting started

Features

  • Incident Management
  • Knowledge Base
  • Self Service Portal
  • SLA Management
  • Workflow Automator
  • Orchestration
  • Multiple Portal Languages
  • Custom SSL
  • Marketplace Apps
  • Mobile Apps
  • 1000 Orchestration transactions/mo/account
Growth
$59 /User/Month

For growing businesses

Features

  • Includes features of Starter plan, plus
  • Service Catalog
  • Asset Management
  • Purchase Order Management
  • Employee Onboarding
  • Portal Customization
  • MSP Mode
  • Multiple SLAs
  • Approval Workflows
  • Business Rules
  • Cloud Management
  • 2000 Orchestration transactions/mo/account
Pro
$115 /User/Month

ITSM + ITOM + Project Management for large organizations

Features

  • Includes features of Growth plan, plus
  • Problem Management
  • Change Management
  • Release Management
  • Project Management
  • SaaS Management (Add-on)
  • Software License Management
  • Contract Management
  • Alert Management
  • Analytics Pro
  • Access Controls Pro
  • Team Dashboards
  • IP Range Restrictions
  • 5000 Orchestration transactions/mo/account
Enterprise
$145 /User/Month

Service management solution for enterprises

Features

  • Freddy Virtual Agent on MS Teams and Slack with 2000 suggestions/mo/account (BETA)
  • Freddy Agent Assist (BETA)
  • Sandbox
  • Audit Logs
  • 20,000 Orchestration transactions/mo/account
View Price Page
Service desk plus
Custom

Full-stack ITSM

  • Incident management
  • Asset management
  • Project management
  • Problem management
  • CMDB
  • Service catalog
  • Change management
  • Enterprise service management
  • IT release management

Self-Service

  • Self-service portal
  • Live chat
  • Knowledge base
  • Customized domains
  • Native mobile apps
  • Zoho Cliq
  • Active directory user self-service
  • Help desk mobile apps

Automation

  • Business rules
  • Tech auto-assign
  • Smart notifications
  • SLAs and escalations
  • Preventive maintenance tasks
  • Email to ticket
  • Request life cycle
  • Visual change workflows
  • Data archiving
  • Problem life cycle
  • Kanban view

Customizations

  • Fine-grained authorizations
  • Multi-site support
  • Service desk scheduler
  • Custom request templates
  • Custom actions
  • Unrestricted programmability
  • Provisioning app

Asset Management

  • IT asset discovery
  • IT asset tracking
  • Software asset management
  • Software license management
  • Asset loan
  • UEM remote access plus add-on
  • Purchase and contracts
  • Inventory catalog
  • Unified agent for asset discovery
  • Asset replenishment
  • Consumables handling
  • Native IT integrations
  • Endpoint management
  • Applications monitoring
  • Active directory user self-service
  • Active directory management
  • Privileged access management
  • Advanced analytics
  • Network monitoring management
  • 360 ITSM
  • Zia for ITSM
  • Cloud-based performance monitoring

Business Integrations

  • Microsoft Outlook add-in
  • Office 365 actionable messages
  • Office 365 calender
  • Jira Service desk APIs
  • Microsoft teams
  • Team viewer

Industry solutions

  • Higher education
  • Government
  • K-12
  • Retail
  • Hospitals
  • For hotels and restaurants
  • Enterprises
  • NGO

Reports And Dashboards

  • Native reporting
  • Inventory reports
  • Insightful reports
  • Surveys and survey reports
View Price Page

SCREENSHOTS

Freshservice Screenshots
View 7 screenshot(s)
ManageEngine ServiceDesk Plus Screenshots
View 16 screenshot(s)

INTEGRATIONS

  • Olark
  • Pivotal Tracker
  • Dropbox Business
  • Microsoft Teams
  • Slack
  • Box
  • SurveyMonkey
  • Harvest
  • iContact
  • Quickbooks
  • Zapier
  • Capsule
  • Freshbooks
  • Zoom
  • Knowlarity
  • Freshdesk
  • Campaign Monitor
  • MailChimp
  • Nimble
  • Constant Contact
  • Zoho CRM
  • Google Drive
  • PagerDuty
  • Google Analytics
  • SnapEngage
  • Salesforce
  • Shopify
  • Jira
    NA

ALTERNATIVES

Top alternatives to Freshservice

HaloITSM
HaloITSM
Zendesk Talk
Zendesk Talk
ManageEngine Analytics Plus
ManageEngine Analytics Plus
Jira
Jira
Freshdesk Contact Center (Formerly Freshcaller)
Freshdesk Contact Center (Formerly Freshcaller)

Top alternatives to ManageEngine ServiceDesk Plus

Jira Service Desk
Jira Service Desk
Zoho Desk
Zoho Desk
Solarwinds Backup and Recovery
Solarwinds Backup and Recovery
Jira
Jira
SolarWinds MSP Anywhere
SolarWinds MSP Anywhere