Freshservice vs Jira Service Desk Comparison

Remove All ADD PRODUCT Freshservice Jira Service Desk	Remove Freshservice Service Desk Software (1118 Ratings)	Remove Jira Service Desk Service Desk Software (1267 Ratings)
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ADD PRODUCT	Remove Freshservice Service Desk Software (1118 Ratings)	Remove Jira Service Desk Service Desk Software (1267 Ratings)
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Overview

Summary

Freshservice is a complete and highly efficient project management software that facilitates crafting a professional-grade project right from the grassroots-level. Real-time project dashboard allows easy tracking, monitoring and assessing all the project phases as it progresses. The tracking indicator also keeps the team alert against the deadline. The software allows impressive collaboration, where team members can add comments on any given project. Better project status visibility is possible with Fresh Service. It comes equipped with many useful project management features. The software, besides IT project management, also can help in ITSM and IT asset management as well. ..show more

Jira Service Desk is an ITSM and IT service desk software, empowering organizations to deliver high-quality service experiences to their clients and employees in real-time. It acts as a high-velocity service request management tool, enabling enterprises to configure a self-service portal, make use of conversational ticketing and deliver exceptional services as well. With features like incident management, request management, asset management, knowledge management and collaboration between IT operations teams and development teams, the software ensures query resolution in real-time. Further, organizations can trust Jira Service Desk to empower their IT operations teams to take better actions and minimize risks by providing more valuable contextual knowledge. The platform features a variety of asset management tools, helping users monitor inventories, track ownerships and take care of lifecycles as well. Moreover, enterprises get to gain more visibility into their IT infrastructures operating various critical services and applications leveraging the configuration management tools featured by the software. ..show more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

San Mateo, California / +1 (866) 832-3090

Sydney, Australia / +61 2 9262 1443

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Starter $29 /User/Month For getting started Features Incident Management Knowledge Base Self Service Portal SLA Management Workflow Automator Orchestration Multiple Portal Languages Custom SSL Marketplace Apps Mobile Apps 1000 Orchestration transactions/mo/account Growth $59 /User/Month For growing businesses Features Includes features of Starter plan, plus Service Catalog Asset Management Purchase Order Management Employee Onboarding Portal Customization MSP Mode Multiple SLAs Approval Workflows Business Rules Cloud Management 2000 Orchestration transactions/mo/account Pro $115 /User/Month ITSM + ITOM + Project Management for large organizations Features Includes features of Growth plan, plus Problem Management Change Management Release Management Project Management SaaS Management (Add-on) Software License Management Contract Management Alert Management Analytics Pro Access Controls Pro Team Dashboards IP Range Restrictions 5000 Orchestration transactions/mo/account Enterprise $145 /User/Month Service management solution for enterprises Features Freddy Virtual Agent on MS Teams and Slack with 2000 suggestions/mo/account (BETA) Freddy Agent Assist (BETA) Sandbox Audit Logs 20,000 Orchestration transactions/mo/account View Price Page	Free Free Features User limits : Up to 3 agents Customer limit : Unlimited Service request management Incident management Change management Problem management Asset management Configurable workflows Self-service portal Knowledge base Queues Email and embeddable widget support SLA management Reporting & analytics Automation Global and multi-project automation 100 executions per month Multi-language support Apps and integrations Storage : 2 GB file storage Support : Community Support Standard $20 /User/Month Features User limits : Up to 5,000 agents Includes features of Free plan, plus Global and multi-project automation : 500 executions per month Audit logs Storage : 250 GB file storage Support : Local Business Hours Premium $40 /User/Month Features Includes features of Standard plan, plus Global and multi-project automation : 1,000 executions per user per month (combined) Admin insights IP allowlisting (Beta) Sandbox (coming soon) 99.9% uptime SLA Storage : Unlimited Storage Support : 24/7 Premium Support Server (Self-managed) $10 Others For 3 Agents Features Complete control of your environment A single server deployment Perpetual license + free year of maintenance Based upon the Number of Agents, the pricing plan varies. Data Center (Self-managed) $13200 /Year For 50 Agents Features Complete control of your environment Active-active clustering for high availability Annual term license + maintenance Atlassian-supported disaster recovery Based upon the Number of Agents, the pricing plan varies. View Price Page

Compare Freshservice vs Jira Service Desk

Freshservice

Jira Service Desk

Overview

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES