Freshservice vs SolarWinds Service Desk Comparison

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Freshservice Service Desk Software (1118 Ratings)

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SolarWinds Service Desk Service Desk Software (2544 Ratings)

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ADD PRODUCT	Remove Freshservice Service Desk Software (1118 Ratings)	Remove SolarWinds Service Desk Service Desk Software (2544 Ratings)
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Freshservice

Service Desk Software (1118 Ratings)

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SolarWinds Service Desk

Service Desk Software (2544 Ratings)

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Overview

Summary

Freshservice is a complete and highly efficient project management software that facilitates crafting a professional-grade project right from the grassroots-level. Real-time project dashboard allows easy tracking, monitoring and assessing all the project phases as it progresses. The tracking indicator also keeps the team alert against the deadline. The software allows impressive collaboration, where team members can add comments on any given project. Better project status visibility is possible with Fresh Service. It comes equipped with many useful project management features. The software, besides IT project management, also can help in ITSM and IT asset management as well. ..show more

SolarWinds Service Desk provides IT teams an easy to use and affordable ITSM solution based on ITIL best practices. SolarWinds Service Desk is a cloud-based, multi-tenant solution for the modern helpdesk. Streamline ticket management and issue resolution with time-saving workflows, ticket routing rules and an AI-powered knowledge base. The platform also enables employee self-service via a service catalog and portal. ..show more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

San Mateo, California / +1 (866) 832-3090

Cary, North Carolina / +1 888-250-8971

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Starter $29 /User/Month For getting started Features Incident Management Knowledge Base Self Service Portal SLA Management Workflow Automator Orchestration Multiple Portal Languages Custom SSL Marketplace Apps Mobile Apps 1000 Orchestration transactions/mo/account Growth $59 /User/Month For growing businesses Features Includes features of Starter plan, plus Service Catalog Asset Management Purchase Order Management Employee Onboarding Portal Customization MSP Mode Multiple SLAs Approval Workflows Business Rules Cloud Management 2000 Orchestration transactions/mo/account Pro $115 /User/Month ITSM + ITOM + Project Management for large organizations Features Includes features of Growth plan, plus Problem Management Change Management Release Management Project Management SaaS Management (Add-on) Software License Management Contract Management Alert Management Analytics Pro Access Controls Pro Team Dashboards IP Range Restrictions 5000 Orchestration transactions/mo/account Enterprise $145 /User/Month Service management solution for enterprises Features Freddy Virtual Agent on MS Teams and Slack with 2000 suggestions/mo/account (BETA) Freddy Agent Assist (BETA) Sandbox Audit Logs 20,000 Orchestration transactions/mo/account View Price Page	Team $19 /User/Month $19 per agent per month billed annually, $0.10 per month per device Features Unlimited Requestors Incident Management Service Portal Knowledge Base Support offered via email with Service Desk product experts or full community access to source answers from your peers. Business $39 /User/Month $39 per agent per month, $0.30 per month per device Features Includes features of Team plan, plus Service Catalog Change Management Service Level Agreement (SLA) Groups Custom Roles Internationalization Real-time, 24/7 live chat support with Service Desk product experts, plus email support and community access Professional $69 /User/Month $69 per agent per month billed annually, $0.50 per month per device Features Includes features of Business plan, plus Custom Fields and Forms Advanced Automations Network Discovery Contract Management License Compliance Scheduled Reports API Access Full support from the Service Desk customer success and support team, including email, chat, and phone View Price Page

Compare Freshservice vs SolarWinds Service Desk

Freshservice

SolarWinds Service Desk

Overview

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES