Voxjar

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About Voxjar

Deep Dive with Clara AI

Voxjar is an AI call quality assurance and conversation intelligence platform for contact centers and sales teams. Most QA programs review 2 to 4 percent of calls; Voxjar scores 100 percent of them against your own scorecard, so coaching and compliance decisions rest on every conversation instead of a small sample. Scoring is explainable: each answer is backed by evidence quoted from the transcript. Scorecards range from simple pass/fail forms to weighted rubrics with conditional logic and auto-fail compliance gates. Managers get dashboards, trend reporting, calibration tools, and coaching workflows; agents get transparent feedback from their own calls; compliance teams get automatic flags on missed disclosures and risky language. Voxjar also provides conversation intelligence on its transcripts, including AI call overviews and chat-with-your-calls search. Note that Voxjar does not record calls: it works with the recordings your phone system already produces, through more than 20 integrations including Five9, Genesys, NICE CXone, RingCentral, Convoso, Aircall, Nextiva, Vonage, ViciDial, Microsoft Teams and ServiceTitan, or through Amazon S3, Azure Blob Storage, Google Cloud Storage, SFTP, direct upload and the API. The platform is fully self-serve, with a free AI evaluation available on a real call before signup, plans starting at $99 per month, and unlimited users on every plan. It is built for SMB and mid-market operations including customer support teams, outbound sales floors, collections agencies, legal intake desks, home services companies, and BPOs.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $99.0.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

82%
Reviews

60%
Momentum

60%
Popularity

60%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

Voxjar Features

Show Feature Explanation

Show Missing Features

Conversation Intelligence Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

82%

AI/Machine Learning

Employee Coaching Tools

Tagging

Trend/Problem Indicators

Trend Analysis

Natural Language Processing

Generative AI

AI Copilot

An AI-powered virtual assistant that accomplishes tasks and pursues goals on a user's behalf.

Compliance Tracking

Helps in tracking and monitoring and auditing all the regulatory compliance requirements

Performance Metrics

Helps in measuring the performance, activities, and behavior of the employees/students individually or collectively as a team

Feedback Management

Assists in managing the feedback provided or received after accomplishing an assigned task

Access Controls/Permissions

Call Tracking

Intent Recognition

Keyword Filtering

Notes Management

Real-Time Data

Lead Qualification

Call Recording

Facility to record calls with a set of conditions and compliance

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Call Center Features

Call Monitoring

Allows you listen to all inbound and outbound calls.

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Concurrency Support

Allows you to manage multiple calls concurrently

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Voxjar Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Subscription / Quotation Based )

MONTHLY YEARLY

Starter $1,069.00 $99.00 per month

2,500 evaluation credits per month

Unlimited users, no per-seat fees

AI scoring on 100% of calls with evidence quoted from the transcript

Custom scorecards, dashboards, coaching and calibration

Integrations plus upload, SFTP and API

Free AI evaluation on a real call before you sign up

Start Free Trial

Enterprise Custom

Features

Product Features - All
Users - Unlimited
Call Volume - Unlimited
Volume Discounts - Custom
High volume discounts (3,000 hrs+/mo)
Data History - Unlimited
Support - Email, Phone, SMS
White Glove Trial -Yes

Available Add-on

Private Deployment
Security Consultation
Added legal protection (BAA, Data Processing Agreement, etc)
Custom Speech Recognizer

Start Free Trial

Free Free

Run a free AI evaluation on one of your real calls before you sign up

No credit card required

See the score, the reasoning, and the transcript evidence

Start Free Trial

Growth $1,836.00 $170.00 per month

5,000 evaluation credits per month

Everything in Starter

Unlimited users, no per-seat fees

For teams scoring a few thousand calls a month

Start Free Trial

Scale $5,940.00 $550.00 per month

20,000 evaluation credits per month

Everything in Growth

Unlimited users, no per-seat fees

For contact centers scoring 100% of calls at volume

Start Free Trial

Pro $15,660.00 $1,450.00 per month

60,000 evaluation credits per month

Everything in Scale

Unlimited users, no per-seat fees

For large or multi-location operations

Higher volumes available on custom pricing

Start Free Trial

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 30/08/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Voxjar FAQs

What is Voxjar used for?

Voxjar is Conversation Intelligence Software. Voxjar offers the following functionalities:

AI/Machine Learning
Employee Coaching Tools
Tagging
Trend/Problem Indicators
Trend Analysis
Natural Language Processing
Generative AI
AI Copilot
Compliance Tracking
Performance Metrics
Feedback Management

Learn more about Voxjar features.

How much does Voxjar cost?

The pricing for Voxjar starts at $99.0 per month. Voxjar has 6 different plans:

Enterprise at $0.00.
Free at $0.00.
Starter at $99.00 per month.
Growth at $170.00 per month.
Scale at $550.00 per month.
Pro at $1450.00 per month.

Learn more about Voxjar pricing.

Does Voxjar offer a free plan?

Yes, Voxjar offers a free plan.

Learn more about Voxjar pricing.

What are the top alternatives for Voxjar?

Here`s a list of the best alternatives for Voxjar:

Does Voxjar provide API?

Yes, Voxjar provides API.

Does Voxjar record calls?

No. Voxjar does not record calls and is not a call recording system. It works with the recordings your phone system or dialer already produces. You connect Voxjar through one of its 20-plus integrations with platforms such as Five9, Genesys, NICE CXone, RingCentral, Convoso and Aircall, pull audio from cloud storage such as Amazon S3, Azure Blob Storage or Google Cloud Storage, or send it by SFTP, manual upload or API. Voxjar transcribes those calls and scores them against your scorecards, so you keep your existing telephony and add the QA layer on top of it.

How is Voxjar different from manual call QA?

Manual QA teams typically review a sample of 2 to 4 percent of calls, which means most coaching decisions rest on a handful of calls per agent per month. Voxjar scores 100 percent of calls against the same scorecard your team already uses, and every score is explainable: each answer is backed by the specific evidence quoted from the transcript, so managers and agents can see why a call scored the way it did rather than trusting a black box. Human reviewers stay in the loop for calibration and disputes.

What phone systems and dialers does Voxjar work with?

Voxjar has more than 20 direct integrations, including Five9, Genesys, NICE CXone, RingCentral, Convoso, Aircall, Nextiva, Vonage, ViciDial, Microsoft Teams, ServiceTitan, GoHighLevel, CallTrackingMetrics, Trackdrive, Ringba, Retreaver, Dubber and Nuacom. You can also pull recordings from Amazon S3, Azure Blob Storage, Google Cloud Storage or SFTP, or send them by manual upload or the API. Because Voxjar analyzes the audio your existing system already produces, you do not have to change or replace your phone system to use it.

Who is Voxjar for?

Voxjar is built for SMB and mid-market teams that need to know what is happening on their calls: customer support teams, outbound sales floors, collections agencies, legal intake desks, home services companies and BPOs. Common uses are quality assurance scoring, compliance monitoring for required disclosures and risky language, agent coaching, and conversation intelligence across transcripts. Every plan includes unlimited users, so QA leads, supervisors and agents can all have access without per-seat costs.