Convin

About Convin

Deep Dive with Clara AI

Convin software is an AI-powered Conversation Intelligence Software used to manage sales team understand calls to close more deals. Manage history like call information, topics & any other information that you want. Receive notifications to manage details about products and collect feedback to optimize the workflow. The software offers an advanced metrics like behavior analysis and topic duration to understand rep's performance on talking in calls. Sales Managers, Small and Medium companies make use of the software.

Pricing

Free Trial Not Available
Offers Free-forever and Custom plan.
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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

75%
Reviews

60%
Momentum

70%
Popularity

79%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

Business Hours, Online

Convin Features

Show Feature Explanation

Show Missing Features

Conversation Intelligence Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

75%

AI/Machine Learning

Employee Coaching Tools

Real-Time Data

Lead Qualification

Call Recording

Facility to record calls with a set of conditions and compliance

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Feedback Management

Assists in managing the feedback provided or received after accomplishing an assigned task

Access Controls/Permissions

Call Tracking

Intent Recognition

Keyword Filtering

Notes Management

Tagging

Trend/Problem Indicators

Trend Analysis

Natural Language Processing

Generative AI

AI Copilot

An AI-powered virtual assistant that accomplishes tasks and pursues goals on a user's behalf.

Compliance Tracking

Helps in tracking and monitoring and auditing all the regulatory compliance requirements

Performance Metrics

Helps in measuring the performance, activities, and behavior of the employees/students individually or collectively as a team

Convin Pricing

Free Trial

Not available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Quotation Based )

Real-Time Suite Custom

Features

Real-Time Agent Assist
- Agents real-time monitoring and guidance
- Searchable AI Knowledge Base
- Call Script Guidance
- Real-time prompts
- Advanced help cards
- Live call transcript
Supervisor Assist
- Supervisor Assist Dashboard
- Real-time visibility to conversations
- Observe real-time changes in sentiment trends
- Track violations on every call
- Get timely violation alerts

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Convin Insights Custom

Voice of Customer

Features

Scalable voice of customer analysis
Report critical and granular insights on every interaction
AI-driven Insights
AI Summarisation
Lead Propensity, CSAT, and Collection Scoring
Entity Detection
Convin Events Tracker
Customer sentiment analysis
Parameter-level win-loss analysis

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Post Interaction Suite Custom

Features

Automated Quality Assurance
- 100% automated conversation scoring
- Omnichannel QA on calls, chats, and email
- Receive Gen AI-powered feedback
- Automated sampling and manual audit workflow
- Feedback and alert mechanism
Automated Agent Coaching
- AI-driven coaching session assignment
- Personalised and targeted sessions
- Peer-to-peer coaching
- Coaching effectiveness assessment
- Daily agent feedback
AI Learning Management System(LMS)
- Manual Coaching
- AI knowledge Base
- Agent readiness assessments
- Leaderboard and Gamification
- Document creation with Convin Editor

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Mobile Application Free

Features

Analytics on-the-go
Quick team and agent insights
Real-time notifications
Dive Deep into Violations
Flexible agent coaching on-the-go
Incentivize agents with a leaderboard and gamification
Easy app setup
Multiple sign-in options

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Quality Management Software Free

Features

Single manual QA platform
Flexible call auditing template
Automated audit workflow
Detailed audit reporting dashboard
Feedback and alert mechanism
Agent Rebuttal Management System

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Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 19/07/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Convin Reviews

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Review Summary

Convin.ai is a user-friendly platform for call tracking, analysis, and coaching, helping sales teams improve customer interactions and performance. Users appreciate its ease of use, detailed reporting, and integration with CRM systems. However, some users report lagging issues and challenges with transcription accuracy. Overall, Convin.ai is a valuable tool for enhancing call quality, providing insights, and enabling effective coaching for sales reps.

Pros

Convin provides comprehensive call analytics, helping agents understand customer sentiment and identify areas for improvement.
The platform is userfriendly and easy to integrate with existing CRM and telephony systems, making it accessible for all team members.
Convin offers excellent customer support, available to assist users with any technical issues or questions.

Cons

Convin's transcription accuracy can sometimes be lacking, requiring manual review to ensure accuracy.
While Convin strives to be userfriendly, some users may find the interface complex or challenging to navigate.
Convin may experience occasional performance issues, particularly during high call volume periods, leading to slower loading times.

Convin Reviews

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