About Unthread

Introducing Unthread – the industry’s most powerful and intuitive customer success platform built for Slack. This comprehensive solution helps make customer success simple, efficient and effective. With Unthread, can easily manage customer success conversations, assign tasks to team members, prioritize conversations and streamline escalations.Unthread gives companies the ability to access their customer success conversations in a Slack inbox, making managing customer conversations a hassle-free experience. It empowered teams to work collaboratively to develop detailed Customer Success plans that meet the needs and challenges of their customers. This system helps organizations keep their customer conversations organized, with simple and straightforward categorization and prioritization tools. This platform also provides powerful escalation capabilities that alert users of customer conversations that require immediate attention, keeping customer service teams informed regardless of their location. Unthread makes customer success simple, fast and efficient so that the team can focus on what matters most: delivering exceptional customer service.

Pricing

Free Trial Available
Starts at $75.0. Offers Custom plan.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

Unthread Features

Show Feature Explanation

Auto-Assign (Incidents)

Escalates the incidents to relevant teams based on past events or response time

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Alerts

Provides reminders or notifications when a deadline is approaching, an upcoming event or a pending task

Customer Support

Ensures after-sales interactions with your customers and solve queries related to your products and services

Bug Assignment

An essential activity aims to assign bugs to appropriate developers based on expertise and recency.

SLA Monitoring

Helps to tackle every critical aspect of service-level agreement (SLA) contract that in turn helps to monitor network performance

Team Sharing

Used to share the heatmaps, recorded sessions and other analytics with your team for coordination

Prioritization

Arrange the list of activities, incidents, and tasks based on their relative importance

Collaboration

Helps you safely share data with only those who matter and enhances your teamwork

Unthread Pricing

Free Trial

Available

Credit Card Required to Get Started

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

Basic $75.00 $75.00 per month

For 14 days free trial

Features

Conversation Tracking
Dynamic message assignment
Slack inbox access
Includes 10 users
Unlimited messages

Start Up $125.00 $125.00 per month

Free for 14 days

Features

Everything in Basic Plus,
Mass slack messages
Inbound email relay
Integrations and API access
SLA and Response Analytics
Includes 10 users
Unlimited messages

Growth Custom

For 14 days free trial

Features

Mass email outbounding
Custom integration
Single Sign On
HRIS Integration
Unlimited users and Channels
Unlimited outbound emails
Dedicated account rep

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Disclaimer: The pricing details were last updated on 05/09/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Unthread Pricing.