Catalyst

About Catalyst

Catalyst is an advanced customer success platform that combines modern technology with beautiful designs to enhance business growth. Sales teams can utilise the same to manage their accounts and opportunities in a seamless manner, enhancing their customer success rate overall. Executive teams can also use Catalyst to access reports on customer growth, renewals and health profiles from a single place. Moreover, the software also helps companies build multiple health profiles and streamline the entire customer journey, from onboarding to renewal. Catalyst integrates users’ entire tech stack, enabling them to find customer data in Salesforce account lists or spreadsheets. It smoothes out the day-to-day workflow of companies, such as logging calls & meetings besides updating Salesforce fields, for better customer management. Catalyst can be easily integrated with Salesforce, Zendesk, Slack, Segment, and more. Users can also depend on the particular to map and name data fields or set up dashboards and segments specially built for customer success teams.

Screenshots & Videos

Pricing

Free Trial Not Available
Offers Custom plan.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

Large Enterprises
Medium Business

API Support

NA

Modes of Support

Online

Catalyst Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Catalyst Custom

Features

Customer Segmentation
Health sources
Reporting & Analytics
Workflow productivity
Lifecycle Management
Security & Compliance

Disclaimer: The pricing details were last updated on 25/05/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Catalyst Reviews

User Rating

4.8/5 (Based on 496 Ratings)

Rating Distribution

Excellent
82.7%
Very Good
16.1%
Average
1%
Poor
0%
Terrible
0.2%

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Review Summary

Catalyst receives praise for its user-friendly interface, seamless Salesforce integration, and ability to streamline customer data and processes. Users appreciate the platform's organization, note-taking features, and automation capabilities, citing its efficiency in managing customer accounts and workflows. However, some reviewers express a desire for more robust reporting and analytics features, as well as enhanced customization options. While Catalyst lacks certain advanced functionality, its ease of use and strong support team make it a valuable tool for managing customer success operations.

Pros

Catalyst allows teams to streamline and automate tasks and data for clients, enhancing efficiency and productivity.
Catalyst offers a userfriendly interface with templates and intuitive features, simplifying account management and notetaking.
Catalyst integrates with Salesforce, enabling seamless data synchronization and streamlining workflows.
Catalyst provides a central repository for all customerrelated data, giving teams a comprehensive view and facilitating better decisionmaking.

Cons

Limited visibility into playbooks for users, only administrators can view and modify them.
Dashboards sometimes take 24 hours to update, causing potential delays in data access.
Search function could be more flexible, allowing searches even with slight variations in account names.
Catalyst lacks robust AI features for recommendations based on customer health and playbooks.