Abbot gives team the tools to manage and scale customer conversations in Slack. Abbot's Smart Priority Queue helps make sure don't miss important requests by organizing customer conversations in order of priority. Designate a channel’s first responder to ensure the right team members are alerted to respond to conversations. Configure a response time target and deadline for each channel to meet your customer service commitments. Create rules to trigger escalations and other actions simply. Abbot integrates with common escalation tools like PagerDuty, so it can plug into existing workflows.
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SW Score Breakdown
Platforms Supported
Organization Types Supported
API Support
Modes of Support
AI/Machine Learning
Call Tracking
Intent Recognition
Real-Time Data
Trend Analysis
Natural Language Processing
Generative AI
Lead Qualification
Call Recording
Facility to record calls with a set of conditions and complianceAccess Controls/Permissions
Employee Coaching Tools
Keyword Filtering
Notes Management
Tagging
Trend/Problem Indicators
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Abbot $49.00 $49.00 per month
$49 per month per agent
Features
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Disclaimer: The pricing details were last updated on 27/07/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Learn more about Abbot Pricing
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Meet Abbot
Marketing Overview
Room settings
Announcements
What is Abbot used for?
Abbot is Conversation Intelligence Software. Abbot offers the following functionalities:
Learn more about Abbot features.
What are the top alternatives for Abbot?
Here`s a list of the best alternatives for Abbot:
Does Abbot provide API?
No, Abbot does not provide API.
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