SurePayroll delivers peace of mind with innovative, industry-leading technology and personalized support from an award-winning, U.S.-based customer care team. SurePayroll also provides private-label and co-branded services for accountants and banking partners as well as offering efficient online solutions for managing 401(k) plans, health insurance, workers' compensation, employee screening and more.
| Support | Business Hours Online | Customer Type | Freelancers Large Enterprises Medium Business Small Business |
| API | NA | Location / Phone Number | Glenview, Illinois / 877-956-7873 |
| Deployment | SaaS/Web/Cloud Mobile - Android Mobile - iOS | Category | Payroll Software |
Disclaimer: The pricing details were last updated on 18/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Learn more about SurePayroll pricing.
SurePayroll is Payroll Software. SurePayroll offers the following functionalities:
Learn more about SurePayroll features.
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No, SurePayroll does not provide API.
Missy was extremely helpful and non-judgemental when I mis-calculated my payroll. She walked me through the process of correcting my error and contacted other departments for me so that I wasn't transferred around. The whole process was handled efficiently and professionally. Thank you for treating me well.
No Matter when I call with a problem the customer service representatives that I have talked to have not only been helpful, but informative and don't consider me to be stupid. I want to commend your company, training staff and the customer staff for the excellent assistance they have given me.Brenda Swanson - TreasurerCaton United Methodist Church
Hi there my name is Jim and I came upon Carly, who was extremely helpful with what I needed. She was very nice, polite, bubbly, and honestly very easy to chat with and very outgoing, and I liked that. You need more people like Carly. She was great and gave awesome customer service. It's very nice to come across people like Carly, Thank you
What do you like best?
They have very good customer support. I appreciate the flexibility of entering payroll from where ever I travel when I travel for the business.
What do you dislike?Future payroll dates get messed up if you run an extra payroll instead of another check.
Recommendations to others considering the product:The price and support we've received are a big step up for us.
What problems are you solving with the product? What benefits have you realized?Definitely a huge cost savings, allows me to control when payroll gets entered and prevents a lot of the mistakes that occurred when we called in payroll.
What a pleasure! I just had the wonderful experience of working with Karlie Migliore who helped me with a bank challenge. This customer service rep is pleasant, helpful, really listens and solves the problem. I wish I could give her a 10 instead of "only" the 5 that is the best in this rating system. Thank you for your great service!!!!
What do you like best?
I CALLED IN AND HOT Alana G. She was so incredibly helpful! She calmly sat with me on the phone, step by step, and got everything worked out. Im so confused on the rules and guidelines for this to be forgiven, but Alana wasnt. She calculated out all the different vacation hour taxes and manually entered everything.
What do you dislike?Nothing. SUREPAYROLL has hands down been vital for the success of my company.
Recommendations to others considering the product:Do it!!!!!!!!!!!! These guys are a great company, they are honest and work hard.
What problems are you solving with the product? What benefits have you realized?I dont know payroll, i didnt go to school for accounting. Im a painter and i own my company. So being able to just punch in the hours and they do the rest is a god send
PROS & CONS
What are the best aspects of this product?
I've been with three to four payroll providers for the last decade. Comparing them with each other, I'd say that nothing beats SurePayroll. What I like best about this platform is its easy functionality and fast response from its support team, which also happens to be the attributes that I am seeking in a platform. I also admire the staff who assisted me with the software migration while being transparent at the same time.
What aspects are problematic or could work better?
SurePayroll is known for its software exclusivity, which for me, is pretty much standard. However, it would be nice if they can consider merging with other brands to improve its features and attract more clients. Software integration is something that they can look into as well as developing additional features soon.
What specific problems in your company were solved by this product?
Things are easier for us by integrating our payroll into the platform. The computations are accurate, especially when it comes to withholding taxes, retirement and health benefits, social security as well as overtime hours. Also, we never encountered any issues during the software integration process with SurePayroll. From then on, we seldom receive complaints or disputes that are payroll related.
Are you a current user of this product?
Yes
Using SurePayroll for our outpatient clinic was one of the best decisions we made. When we first signed up, Devin Trout helped with the transition and walked us through our first payroll. It was great to have direct deposit available for our small staff of nine. Then when COVID-19 came about they were the first ready with a Webinar informing small businesses of how to apply for help, even before I could get help from the SBA or my bank! Roxann Epiney followed up to assure all of our questions had been answered. I am very happy with the services SurePayroll has been providing!
PROS & CONS
What are the best aspects of this product?
Preparing and computing for payroll has never been this easy and convenient as compared before. With this platform, you are assured that all employee salary is calculated accurately, including deductibles and taxes, of course. Also, it's highly recommended for small businesses because it's simply affordable.
What aspects are problematic or could work better?
I do experience difficulties logging into the system, and I notice that this happens during specific dates only. Also, navigating is somehow challenging, so launching a tutorial video will help in many ways.
What specific problems in your company were solved by this product?
My payroll team no longer has to work extended shifts or render overtime during the payroll processing week. Everything can be done in just a few hours. My employees are happy, payroll submission is no longer stressful, thus making them more productive in the office.
Are you a current user of this product?
Yes
PROS & CONS
What are the best aspects of this product?
SurePayroll is the best accounting software that I have ever used ever since I started my own business. The price itself is so much affordable, plus the service is the best among other support teams. They go the extra mile to ensure that their clients are happy all the time. Lastly, everything on their website is so easy to grasp, so there's nothing more to ask for.
What aspects are problematic or could work better?
So far, I believe that I have found my perfect match with SurePayroll. I love the product because it delivers results. If you'd ask me if there are any cons about using SurePayroll, I would say that there is none at all.
What specific problems in your company were solved by this product?
Employee pay is very intricate to deal with, and one tiny error causes me a significant amount of stress. I'm lucky to meet Kesri Sugrim, who was able to help me find the right solution to my payroll issue. I want to thank him for everything that he did for me.
Are you a current user of this product?
No
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