SurePayroll Reviews

User Rating

4.4/5 (Based on 2,342 Ratings)

Rating Distribution

Excellent
76.6%
Very Good
4.1%
Average
3.5%
Poor
11.8%
Terrible
3.9%

User Sentiments

Easy to Use Interface, Excellent Customer Service, Affordable Pricing, Reliable Payroll Processing

Inconsistent Tax Filing, Lengthy Customer Service Wait Times, Confusing Software Navigation, Limited Software Capability

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Review Summary

Overall, users seem satisfied with the user-friendliness, customer support, and payroll processing capabilities of the software. However, there are concerns regarding its reporting features, integration options, and occasional technical glitches. Several reviewers praise the platform's ease of use, commending its intuitive interface and straightforward navigation. The responsive customer support team also receives positive feedback for their promptness and helpfulness in resolving queries. Additionally, the payroll processing functionality is generally reliable and efficient, ensuring timely and accurate payroll delivery.

Pros

Easy to use interface simplifies payroll processing.
Comprehensive features support various business sizes.
Online payroll calculation and tax filing.

Cons

Limited integration options compared to competitors.
Occasional customer service issues reported by users.
Some users may find the pricing on the higher side.

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Reviews

Noah

March 20, 2026 Source: Trustpilot.com

Matthew deserves a raise

Matthew was extremely helpful throughout the entire process. He assisted me on the phone while filling out forms and creating accounts on the government websites. He sent me links to exactly where I needed to go. He was patient in helping set up exactly what I wanted my withholding to be, and it came out exactly to what I wanted to the cent.

I am not the type of person to leave reviews, but this may have been the best customer experience I have ever had. 10 out of 10 would recommend SurePayroll to everyone who needs payroll & withholding assistance.

Martha Gomez

March 6, 2026 Source: Trustpilot.com

Loves this payroll company

Loves this payroll company. Very affordable and works with the ups and downs of being an owner. I've been using them for a very long time. Tried many others. And I always come back to this company. I honestly don't have no negative to share. App could improve other than that that's it. Awsome customer service. Any time I need help willing to help. I'm going to try their IRA I'm getting excited about it.

Natalya

February 28, 2026 Source: Trustpilot.com

Great payroll solution

Great payroll solution! Easy to use, has everything what I need and affordable price.

Annette

February 18, 2026 Source: Trustpilot.com

Easy to navigate and customer service…

Easy to navigate and customer service is great! Vanny made setting up our account easy, and his explanations for services, payments, payroll, etc. were easy to follow. He is quick to follow-up with any issues or questions you may have. I haven't automated payroll just yet, but running payroll is simple. Highly recommend!

Kathy

February 16, 2026 Source: Trustpilot.com

Olivia is awesome

Olivia is awesome. She helped me set things up and handles our account

Rebecca

February 16, 2026 Source: Trustpilot.com

Excellent Service

I love that I can set payroll and forget about it. It is so easy to use.

Natalie

February 14, 2026 Source: Trustpilot.com

Simple to use

Simple to use
Great customer service

Diana

February 7, 2026 Source: Trustpilot.com

My rep is bomb

Brenda

February 6, 2026 Source: Trustpilot.com

Great customer service

Working with Dan and Surepayroll has been a wonderful experience. Dan makes the process seamless. Great customer service and easy to use program.

M EMAD SALEM

February 5, 2026 Source: Trustpilot.com

Easy to use and quick response