SurePayroll Reviews

User Rating

4/5 (Based on 1,484 Ratings)

Rating Distribution

Excellent
68.2%
Very Good
4.4%
Average
3%
Poor
3.8%
Terrible
20.7%

User Sentiments

Easy to Use Interface, Excellent Customer Service, Affordable Pricing, Reliable Payroll Processing

Inconsistent Tax Filing, Lengthy Customer Service Wait Times, Confusing Software Navigation, Limited Software Capability

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Review Summary

Overall, users seem satisfied with the user-friendliness, customer support, and payroll processing capabilities of the software. However, there are concerns regarding its reporting features, integration options, and occasional technical glitches. Several reviewers praise the platform's ease of use, commending its intuitive interface and straightforward navigation. The responsive customer support team also receives positive feedback for their promptness and helpfulness in resolving queries. Additionally, the payroll processing functionality is generally reliable and efficient, ensuring timely and accurate payroll delivery.

Pros

Easy to use interface simplifies payroll processing.
Comprehensive features support various business sizes.
Online payroll calculation and tax filing.

Cons

Limited integration options compared to competitors.
Occasional customer service issues reported by users.
Some users may find the pricing on the higher side.

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Reviews

Milt Flinn

December 21, 2025 Source: Trustpilot.com

Responsive help

Responsive help, ease of the process.

german flores

December 19, 2025 Source: Trustpilot.com

Best customer service ever!

Hunter was amazing today. He deserves a pay raise. He was nice, patient, and knowledgeable! 🙏💪🏼

Rachel Spiegelman

December 12, 2025 Source: Trustpilot.com

The rep was patient and helpful with a…

The rep was patient and helpful with a custom payroll need

Bill

December 12, 2025 Source: Trustpilot.com

Easy to use and Meagan Roberts is great…

Easy to use and Meagan Roberts is great to work with as she is customer focused and solution centric.

Amina PHRP LLC

December 12, 2025 Source: Trustpilot.com

Dan made my experience great

Dan made my experience great! He is always available when I need him and is willing to assist me with all my technical problems. First time using a payroll service and Dan made it an amazing experience for me. Thanks Dan! :)

abigail

December 10, 2025 Source: Trustpilot.com

fast and easy to set up

my friend introduced me and same week, my staff received her pay.

Steven

December 9, 2025 Source: Trustpilot.com

Awesome

Stephanie is a great instructor and very patient and comprehensive

Contact

December 6, 2025 Source: Trustpilot.com

Money well spent!

SurePayroll has been excellent to work with. Their customer service is consistently professional, attentive, and helpful, and their communication is clear and timely, which makes payroll easy to manage. I especially appreciate their follow-up—they always make sure everything is on track and that any questions are fully resolved. This was money well spent.

Robel Beyene

November 14, 2025 Source: Trustpilot.com

Charge error fixed and reimbursed

I was briefly a customer (roughly 12 months ending in 2021), but found some charges to my account well after I left. I initially met some routine resistance in customer service, but once I got through some of the bureaucracy of customer service, their senior manager for customer experience, Nicky Gloff, made it all go away. She personally called me, acknowledged the error, and reimbursed my overcharges immediately. The error was unfortunate, but you couldn't ask for a better response to customer service complaints.

Suzanne Wiginton

October 29, 2025 Source: Trustpilot.com

Darrell Davis helped me today and I…

Darrell Davis helped me today and I couldn't have asked for a better customer service individual!
Darrell explained the process, which I did not understand prior to this call.
He was patient, clear with step by step instructions, and stayed with me to ensure we accomplished the task I needed.... which was to add deductions for an employee. He made the experience easy and relieved my stress!!

SurePayroll Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use SurePayroll?

Review Summary

Pros

Cons

Milt Flinn

german flores

Rachel Spiegelman

Bill

Amina PHRP LLC

abigail

Steven

Contact

Robel Beyene

Suzanne Wiginton

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