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Promoter is an enterprise feedback management software used to capture customer feedback using the Net Promoter System. You can create a survey with ease and interact with your customers on a channel to get feedback with Promoter. You can also measure and analyze key segments of customer feedback to know how they feel and to predict behavior. Customer feedback can also be responded to, so as to improve and strengthen the existing relationship and developing a sense of trust and loyalty in the customer. Promoter’s easy-to-use dashboard with its impressive UI gives you the ability to manage and respond to customer feedbacks within the dashboard, without needing to switch back and forth between client emails. Its analytical tools help to filter NPS data by different variables – this provides an idea of your performance and helps understand your customer types. Promoter goes beyond just being a great NPS tool for survey as with it, you discover your ideal customer preferences so as to create more powerful marketing efforts that produce significantly better results in sales. Promoter’s trusted and complete solution will help users navigate through each phase of an optimum approach to Net Promoter, resulting in higher response rates, actionable customer feedback, accurate insights and a rapid customer-base growth.
| Support | Online | Customer Type | Large Enterprises Medium Business Small Business |
| API | Location / Phone Number | San Antonio, Texas - 78205 / +1 855-435-5777 | |
| Deployment | SaaS/Web/Cloud | Category | NPS Software |
Disclaimer: The pricing details were last updated on 12/11/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Yes, Promoter.io provides API.
Promoter has a great user interface, on top of that helped us keep track of all of our customer surveys. It´s very easy to use and has really good features.
You are able to create several campaigns and monitor all at once,and you are also able to monitor the specific segment for one country for example or view the whole organization´s NPS score.
Dashboards provide more information in detail about that specific campaign, overall graphs allow us to pinpoint specific dates to view if scores have changed with a product release for example and thus, understand the impact that this can have on our customers.
I really love the feature of viewing the historic data score per customer, with this you can see how the score of the customer changes with time whilst using your product or service, viewing all scores with this feature allows the organization to understand if you´re heading in the the right direction.
Also, when you ask support a question they get back to you usually within the same day, very quick and helpful in their responses.
It serves its purpose, I must admit I have no complaints or dislikes with this tool. You can certainly keep working on adding advancements and new features, but for our department it works perfectly.
it allowed us to understand real customer NPS responses, to quickly understand scores and have data available for the whole organization.
I love the simplicity in use but wide range of reports you can get through this system
I wish we could ask more than just one question but I understand why one question is the main focus
We have over 1800 members here at Geekdom and Promoter is essential for us to get a pulse on how the community feels about our direction.
I like the ease of creating a survey. Not only it's a smooth process from the user's point of view, but I feel that a customer is more likely to respond to a low-key, low-effort initial email - and yet the follow up question offers the ability to provide much more in-depth responses.
I'm not a huge fan of the new campaign wizard lacking auto-save, as I lost my work while navigating to another screen. I'm sure it's something they're going to fix soon though.
I'd first do the free trial to see if this is something you need. It has plenty of features to get a flavor of the product, along with 250 free surveys.
I want to understand how our clients feel about our service over time. I think it will be easier for a client to share feedback over a quick one-question email as opposed to reaching out our support. They aren't certainly going to write a support ticket if they "feel" we're 7/10, but that's information I definitely want to know in order to get to 10/10.
The ready-made klips and the nice graphics. Also building from scratch is pretty easy without any programming skills etc.
None really... additional sources and connections are always welcome. Maybe the possibility to export klips to Powerpoint.
Keeping the whole team updated on the latest numbers and stats on a large wall-mounted screen.
I love the ability to spot downward trends and issues within our community before the problem becomes unbearable.
- I would love the ability to auto or even batch respond to people that score us a 10 with little to no feedback provided.
- auto draft save on reply responses. Sometimes I will accidentally click on the tags tab an dlose everything I have typed on the reply tab :(
The customer support at Promoter.io is phenomenal. Whenever considering a new software application, I look at REST API, Bidirectional Zaps on Zapier, and most importantly Customer Support. Promoter.io meets all these requirements and is quick to assist us with any questions or changes needed.
Churn/cancellation prevention. It allows our customers to voice their feedback and for us as a company to remain proactive in addressing issues and provide excellent customer service.
I present to our leadership team, our NPS results obtained by Promoter and it has always led to a clear and detailed understanding of where we are. The graphs and charts give great visual representation of our scores and performance as a staff. If I ever have a questions or issue with the platform, the support from Promoter has always been 10/10.
No keyboard shortcuts for easier/quicker workflow. Would love to see some implemented in the future.
The support and ease of use is what keeps me using this product.
Promoter allows us to engage with members of our space more intimately and also gives them an opportunity to give feedback. We can communicate directly through the platform and our team can always be on the same page.
customer service and user friendly software
nothing at this time as the product is great!
easy to use and great customer service
just gauging satisfaction at this time. we are getting great intel on customer experience
Simplicity is definitely the best feature. It just works with minimal effort.
Be good to have some more flexibility around when to send
Marketing uses it to measure engagement, and support uses it to measure effectiveness of individual responses
While it is very defined in the process, there is a logical reason for Promoter working the way it does and if you use it to its full capability the insights into your customer base are impactful.
I get a higher than average response rate, but of course I'd prefer if all of my surveys were answered
It is the best option for gathering NPS without the risk of influencing respondents. Highly recommend
Promoter provides a means to get NPS data from our customer base and through utilizing both the survey component and the tagging and follow up features, we are able to have meaningful discussions and gather pertinent information about our customers. This helps increase customer loyalty and decrease churn.
Promoter is the most robust, data-rich NPS solution on the market — hands down. It's so much more than just a survey. I tie a lot of the success of our NPS efforts directly on some of the features in Promoter (that I couldn't find with other solutions.
Their custom scheduling allows us to send the survey at the right moment in our customer lifecycle, which has improved the feedback we receive. And, the reminder surveys have increased our response rates.
I love having the ability to manage and respond to all of our feedback inside of the dashboard without needing to go back and forth with my email client.
But, where Promoter really shines is with their analytical tools. We like to filter our NPS data by different variables, such as business type. This helps us understand not just how we're doing overall, but more importantly, within each of our four core customer types. That along with the trending data is worth the price alone.
Did I mention their customer service? Yep, that's pretty amazing as well.
Just wish I had more customers to gather feedback from. :
I'm a huge fan of NPS as a tool for growth. I haven't found anyone more knowledgeable or that supports growth through NPS like Promoter. It's the best solution available today.
We're a customer-first organization, so being proactive is a top priority for us. Much of our revenue is based on word-of-mouth referrals, so understanding who are advocates are is a major key to our growth.
Promoter has helped us both identify our promoters and also engage with them at the right time.
The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com
