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Promoter.io

To an NPS survey tool and beyond

(432 Ratings) Write Review

What is Promoter.io and how does it work? Promoter is an enterprise feedback management software used to capture customer feedback using the Net Promoter System. You can create a survey with ease and interact with your customers on a channel to get feedback with Promoter. You can also measure and analyze key segments of customer feedback to know how they feel and to predict behavior. Customer feedback can also be responded to, so as to improve and strengthen the existing relationship and developing a sense of trust and loyalty in the customer. Promoter’s easy-to-use dashboard with its impressive UI gives you the ability to manage and respond to customer feedbacks within the dashboard, without needing to switch back and forth between client emails. Its analytical tools help to filter NPS data by different variables – this provides an idea of your performance and helps understand your customer types. Promoter goes beyond just being a great NPS tool for survey as with it, you discover your ideal customer preferences so as to create more powerful marketing efforts that produce significantly better results in sales. Promoter’s trusted and complete solution will help users navigate through each phase of an optimum approach to Net Promoter, resulting in higher response rates, actionable customer feedback, accurate insights and a rapid customer-base growth.

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Promoter.io Features Show All Features

NPS Features

SMS SurveysA real-time survey solution that helps to perform surveys and polls via SMS to get a good response rate
Email SurveysHelps to distribute a survey questionnaire to respondents and collect feedback via email
Survey BuilderAllows users to create surveys through a simple drag-and-drop or WYSIWYG editor
Customer NPSHelps to track customer loyalty towards a specific brand or service
Pulse SurveysHelps managers to measure employee satisfaction and health of the company on a time-to-time basis
Anonymous FeedbackAllows collecting feedback securely in a private manner by hiding the identity of the person
Text AnalyticsImproves customer engagement by analyzing the available text data
Third-party IntegrationThird-party integration means addition of necessary external data to an existing project using different APIs (Application Program Interfaces). Due to the third-party APIs the developers are able to build a new solution in a shorter period of time, using already existing components instead of creating a code for new ones from scratch.
Reporting (Analytics)The process of arranging data into informational summaries in order to track how various aspects of a company are performing is known as reporting. This includes measuring key metrics and displaying them — whether in an email, a slide deck, or an online dashboard.
Email MarketingEmail marketing is a form of marketing that can make the customers on your email list aware of new products, discounts, and other services.
Feedback ManagementFeedback management is simply the process of collecting feedback from team members or employees and making changes in your operational processes for improving OKR assessment. By welcoming feedback from your employees and colleagues, you can improve several processes, operations, or accounts.
Sentiment AnalysisA social media sentiment analysis tells you how people feel about your brand online. Rather than a simple count of mentions or comments, sentiment analysis considers emotions and opinions. It involves collecting and analyzing information in the posts people share about your brand on social media.
Predictive AnalysisPredicts customer behaviour and emerging trends based on real-time conversations
Multi-language SupportAvailable in multiple languages to support global customers
Support Audio / Images / VideoIncludes audio/ video/ images into the survey questionnaires to make it interactive
Site Intercept SurveyCaptures value from your website visitors with targeted, engaging messages
Mobile SurveyA feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go
Data Analysis ToolsAnalyze feedbacks collected from both structured and unstructured sources in real-time
Custom Survey URLsEnables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link
Web Widget SurveySurvey widgets that can be attached to your web page
Web Pop-up SurveyOften referred to as an on-site or on-page survey that helps you take feedback of your website visitors.
Employee NPSHelps to measure employee engagement and loyalty towards a business
Offline SurveyAllows users to complete the survey responses without requiring an internet connection.
Polls (Voting)Helps to discover critical data by asking the participants questions concerning the webinar
Skip LogicIt hides the irrelevant pages or questions based on previous responses.
Question LibrarySaves the FAQs into a question library, from where you can instantly pick and add them to new surveys
Question BranchingAllows respondents to screen questions and give answer to the relevant questions only
Kiosk SurveyThis feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad

Promoter.io Technical details

Support	Online	Customer Type	Large Enterprises Medium Business Small Business
API		Location / Phone Number	San Antonio, Texas / +1 855-435-5777
Deployment	SaaS/Web/Cloud	Official Website	https://www.promoter.io/
Deployment	SaaS/Web/Cloud	Category	NPS Software

Promoter.io Pricing

Pricing ModelFree Trial , Freemium , Subscription

Free

Features

250 Surveys per Month
Reporting
Unlimited Users

Basic

$100 /Month

$1200 per Year

Great option for companies just getting started

Features

10,000 Surveys per Month
Premium Support Online
Reporting
Unlimited Users
Turnkey Integrations
Text Analytics

Scale

$150 /Month

$1800 per Year

An advanced feature set for growing companies

Features

50,000 Surveys per Month
Premium Support Online
Reporting
Unlimited Users
Turnkey Integrations
Text Analytics
SMS Surveys (Up to 500 US SMS Messages / Month)

Professional

$225 /Month

$2700 per Year

A fully featured solution for capturing the voice of customers

Features

100,000 Surveys per Month
Premium Support Online
Reporting
Unlimited Users
Turnkey Integrations
Text Analytics
SMS Surveys (Up to 500 US SMS Messages / Month)
Up to 200 Video Responses / Month
Ability to Capture Survey Feedback Anywhere via Link

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Disclaimer: The pricing details were last updated on 02/11/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Promoter.io pricing.

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