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Promoter is an enterprise feedback management software used to capture customer feedback using the Net Promoter System. You can create a survey with ease and interact with your customers on a channel to get feedback with Promoter. You can also measure and analyze key segments of customer feedback to know how they feel and to predict behavior. Customer feedback can also be responded to, so as to improve and strengthen the existing relationship and developing a sense of trust and loyalty in the customer. Promoter’s easy-to-use dashboard with its impressive UI gives you the ability to manage and respond to customer feedbacks within the dashboard, without needing to switch back and forth between client emails. Its analytical tools help to filter NPS data by different variables – this provides an idea of your performance and helps understand your customer types. Promoter goes beyond just being a great NPS tool for survey as with it, you discover your ideal customer preferences so as to create more powerful marketing efforts that produce significantly better results in sales. Promoter’s trusted and complete solution will help users navigate through each phase of an optimum approach to Net Promoter, resulting in higher response rates, actionable customer feedback, accurate insights and a rapid customer-base growth.

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Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • Online Features

NPS Features

SMS Surveys

A real-time survey solution that helps to perform surveys and polls via SMS to get a good response rate

Email Surveys

Helps to distribute a survey questionnaire to respondents and collect feedback via email

Survey Builder

Allows users to create surveys through a simple drag-and-drop or WYSIWYG editor

Customer NPS

Helps to track customer loyalty towards a specific brand or service

Pulse Surveys

Helps managers to measure employee satisfaction and health of the company on a time-to-time basis

Anonymous Feedback

Allows collecting feedback securely in a private manner by hiding the identity of the person

Text Analytics

Improves customer engagement by analyzing the available text data

Third-party Integration

Offers synchronization with third-party applications

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Email Marketing

Helps to do email marketing and customizes emails to make a good impression to audiences

Feedback Management

Assists in managing the feedback provided or received after accomplishing an assigned task

Sentiment Analysis

Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

Predictive Analysis

Predicts customer behaviour and emerging trends based on real-time conversations

Multi-language Support

Available in multiple languages to support global customers

Support Audio / Images / Video

Includes audio/ video/ images into the survey questionnaires to make it interactive

Site Intercept Survey

Captures value from your website visitors with targeted, engaging messages

Mobile Survey

A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go

Data Analysis Tools

Analyze feedbacks collected from both structured and unstructured sources in real-time

Custom Survey URLs

Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link

Web Widget Survey

Survey widgets that can be attached to your web page

Web Pop-up Survey

Often referred to as an on-site or on-page survey that helps you take feedback of your website visitors.

Employee NPS

Helps to measure employee engagement and loyalty towards a business

Offline Survey

Allows users to complete the survey responses without requiring an internet connection.

Polls (Voting)

Helps to discover critical data by asking the participants questions concerning the webinar

Skip Logic

It hides the irrelevant pages or questions based on previous responses.

Question Library

Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys

Question Branching

Allows respondents to screen questions and give answer to the relevant questions only

Kiosk Survey

This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad Pricing

Free Trial

Not available

Pricing Plans

Disclaimer: The pricing details were last updated on 16/11/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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User Rating

4.6/5 (Based on 40 Ratings)

Rating Distribution

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Do You Use

Write a Review FAQs

What is used for? is NPS Software. offers the following functionalities:

  • SMS Surveys
  • Email Surveys
  • Survey Builder
  • Customer NPS
  • Pulse Surveys
  • Anonymous Feedback
  • Text Analytics
  • Third-party Integration
  • Reporting (Analytics)
  • Email Marketing
  • Feedback Management
  • Sentiment Analysis
  • Predictive Analysis
  • Multi-language Support
  • Support Audio / Images / Video
  • Site Intercept Survey
  • Mobile Survey
  • Data Analysis Tools
  • Custom Survey URLs

Learn more about features.

What are the top alternatives for

Does provide API?

Yes, provides API. Contact

Vendor Details

San Antonio, Texas Founded : 2013

Contact Details

Not available

Social Media Handles

Not available


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