Promoter has a great user interface, on top of that helped us keep track of all of our customer surveys. It´s very easy to use and has really good features.
You are able to create several campaigns and monitor all at once,and you are also able to monitor the specific segment for one country for example or view the whole organization´s NPS score.
Dashboards provide more information in detail about that specific campaign, overall graphs allow us to pinpoint specific dates to view if scores have changed with a product release for example and thus, understand the impact that this can have on our customers.
I really love the feature of viewing the historic data score per customer, with this you can see how the score of the customer changes with time whilst using your product or service, viewing all scores with this feature allows the organization to understand if you´re heading in the the right direction.
Also, when you ask support a question they get back to you usually within the same day, very quick and helpful in their responses.
It serves its purpose, I must admit I have no complaints or dislikes with this tool. You can certainly keep working on adding advancements and new features, but for our department it works perfectly.