Home/NPS Software/Promoter.io vs SmileBackUpdated on: March 29, 2024

Compare Promoter.io vs SmileBack

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Promoter.io
Promoter.io NPS Software (77 Ratings)
87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
SmileBack
SmileBack NPS Software (86 Ratings)
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Promoter.io

Promoter.io

NPS Software (77 Ratings)
87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
SmileBack

SmileBack

NPS Software (86 Ratings)
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Overview

Summary

Promoter is an enterprise feedback management software used to capture customer feedback using the Net Promoter System. You can create a survey with ease and interact with your customers on a channel to get feedback with Promoter. You can also measure and analyze key segments of customer feedback to know how they feel and to predict behavior. Customer feedback can also be responded to, so as to improve and strengthen the existing relationship and developing a sense of trust and loyalty in the customer. Promoter’s easy-to-use dashboard with its impressive UI gives you the ability to manage and respond to customer feedbacks within the dashboard, without needing to switch back and forth between client emails. Its analytical tools help to filter NPS data by different variables – this provides an idea of your performance and helps understand your customer types. Promoter goes beyond just being a great NPS tool for survey as with it, you discover your ideal customer preferences so as to create more powerful marketing efforts that produce significantly better results in sales. Promoter’s trusted and complete solution will help users navigate through each phase of an optimum approach to Net Promoter, resulting in higher response rates, actionable customer feedback, accurate insights and a rapid customer-base growth. ..show more

SmileBack is a customer satisfaction platform, built to be simple to use, but deep in insights. Monitor and gather your customer sentiment data with real-time analytics and dashboards. Segment, filter and use tags to gather insights from your data to better understand your business. Get instant reviews and critical comments by triggering surveys at the close of every service ticket. Create custom reports with ease to present your scores and comments to clients or colleagues. ..show more

Features

Anonymous Feedback Allows collecting feedback securely in a private manner by hiding the identity of the person

Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link

Customer NPS Helps to track customer loyalty towards a specific brand or service

Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time

Email Marketing Helps to do email marketing and customizes emails to make a good impression to audiences

Email Surveys Helps to distribute a survey questionnaire to respondents and collect feedback via email

Employee NPS Helps to measure employee engagement and loyalty towards a business

Feedback Management Assists in managing the feedback provided or received after accomplishing an assigned task

Kiosk Survey This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad

Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go

Multi-language Support Available in multiple languages to support global customers

Offline Survey Allows users to complete the survey responses without requiring an internet connection.

Polls (Voting) Helps to discover critical data by asking the participants questions concerning the webinar

Predictive Analysis Predicts customer behaviour and emerging trends based on real-time conversations

Pulse Surveys Helps managers to measure employee satisfaction and health of the company on a time-to-time basis

Question Branching Allows respondents to screen questions and give answer to the relevant questions only

Question Library Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys

Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress.

SMS Surveys A real-time survey solution that helps to perform surveys and polls via SMS to get a good response rate

Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

Site Intercept Survey Captures value from your website visitors with targeted, engaging messages

Skip Logic It hides the irrelevant pages or questions based on previous responses.

Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive

Survey Builder Allows users to create surveys through a simple drag-and-drop or WYSIWYG editor

Text Analytics Improves customer engagement by analyzing the available text data

Third-party Integration Offers synchronization with third-party applications

Web Pop-up Survey Often referred to as an on-site or on-page survey that helps you take feedback of your website visitors.

Web Widget Survey Survey widgets that can be attached to your web page

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Antonio, Texas

Wilmington, Delaware / +1 (646) 663-4433

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

No Pricing Info Available Please check Website
Starter
$99 /Month

Features

  • 1-5 agents
  • One-Click Surveys
  • Customer Satisfaction (CSAT)
  • Net Promoter Score (NPS)
  • Website Widget
  • Integrations and API
  • Dynamic PSA Updates
  • Custom Reporting
  • Google Reviews
  • Slack and MS Teams Notifications
  • Automated Workflows
  • Realtime Dashboards
  • Data Filtering and Segmentation
Growth
$139 /Month

Features

  • 6-10 agents
  • One-Click Surveys
  • Customer Satisfaction (CSAT)
  • Net Promoter Score (NPS)
  • Website Widget
  • Integrations and API
  • Dynamic PSA Updates
  • Custom Reporting
  • Google Reviews
  • Slack and MS Teams Notifications
  • Automated Workflows
  • Realtime Dashboards
  • Data Filtering and Segmentation
Pro
$179 /Month

Features

  • 11-15 agents
  • One-Click Surveys
  • Customer Satisfaction (CSAT)
  • Net Promoter Score (NPS)
  • Website Widget
  • Integrations and API
  • Dynamic PSA Updates
  • Custom Reporting
  • Google Reviews
  • Slack and MS Teams Notifications
  • Automated Workflows
  • Realtime Dashboards
  • Data Filtering and Segmentation
Pro +
$219 /Month

Features

  • 16-20 agents
  • One-Click Surveys
  • Customer Satisfaction (CSAT)
  • Net Promoter Score (NPS)
  • Website Widget
  • Integrations and API
  • Dynamic PSA Updates
  • Custom Reporting
  • Google Reviews
  • Slack and MS Teams Notifications
  • Automated Workflows
  • Realtime Dashboards
  • Data Filtering and Segmentation
Enterprise
$259 /Month

Features

  • 21+ agents
  • One-Click Surveys
  • Customer Satisfaction (CSAT)
  • Net Promoter Score (NPS)
  • Website Widget
  • Integrations and API
  • Dynamic PSA Updates
  • Custom Reporting
  • Google Reviews
  • Slack and MS Teams Notifications
  • Automated Workflows
  • Realtime Dashboards
  • Data Filtering and Segmentation
View Price Page

SCREENSHOTS

Promoter.io Screenshots
SmileBack Screenshots

INTEGRATIONS

  • BigCommerce
  • Shopify
  • Microsoft Power BI
  • Microsoft Teams
  • Slack
  • Zapier

ALTERNATIVES

Top alternatives to Promoter.io

Zonka Feedback
Zonka Feedback
Startquestion
Startquestion
Trustmary
Trustmary
Customer.guru
Customer.guru
SatisMeter
SatisMeter

Top alternatives to SmileBack

Customer Thermometer
Customer Thermometer
Zonka Feedback
Zonka Feedback
Startquestion
Startquestion
Trustmary
Trustmary
Customer.guru
Customer.guru