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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zonka Feedback logo
NPS Software

4.8 104 user ratings

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NPS Software

4.6 40 user ratings

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Overview

Description Zonka is a solution designed to collect both customer and employee feedback. With Zonka, you can ask for feedback in a variety of ways, including sending online survey links via email or SMS, embedding surveys on your website, or sending surveys via an API. You can also ask for feedback on a range of devices, such as iPhones and iPads, as well as Android phones and tablets, and you can even set Zonka surveys up on kiosk or in-store devices. Zonka helps you understand your customer satisfaction levels by enabling you to run transactional and relationship NPS surveys. Once your customers have filled these surveys out, you can access your NPS score on your dashboard immediately, as well as view more detailed information in Zonka’s NPS reports. You can also send out and customize customer satisfaction score (CSAT) surveys, and measure your Customer Effort Score (CES). Read more Promoter is an enterprise feedback management software used to capture customer feedback using the Net Promoter System. You can create a survey with ease and interact with your customers on a channel to get feedback with Promoter. You can also measure and analyze key segments of customer feedback to know how they feel and to predict behavior. Customer feedback can also be responded to, so as to improve and strengthen the existing relationship and developing a sense of trust and loyalty in the customer. Promoter’s easy-to-use dashboard with its impressive UI gives you the ability to manage and respond to customer feedbacks within the dashboard, without needing to switch back and forth between client emails. Its analytical tools help to filter NPS data by different variables – this provides an idea of your performance and helps understand your customer types. Promoter goes beyond just being a great NPS tool for survey as with it, you discover your ideal customer preferences so as to create more powerful marketing efforts that produce significantly better results in sales. Promoter’s trusted and complete solution will help users navigate through each phase of an optimum approach to Net Promoter, resulting in higher response rates, actionable customer feedback, accurate insights and a rapid customer-base growth. Read more
Pricing Options
  • Free Trial Available
  • Starts at $24.0.
  • Free Trial Not Available
SW Score & Breakdown

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    83%
  • Momentum
    68%
  • Popularity
    87%

Features

Total Features
28 Features
19 Features
Common Features for All
    Anonymous Feedback Allows collecting feedback securely in a private manner by hiding the identity of the person
    Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link
    Customer NPS Helps to track customer loyalty towards a specific brand or service
    Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time
    Email Marketing Helps to do email marketing and customizes emails to make a good impression to audiences
    Email Surveys Helps to distribute a survey questionnaire to respondents and collect feedback via email
    Employee NPS Helps to measure employee engagement and loyalty towards a business
    Feedback Management Assists in managing the feedback provided or received after accomplishing an assigned task
    Kiosk Survey This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad
    Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go
    Multi-language Support Available in multiple languages to support global customers
    Offline Survey Allows users to complete the survey responses without requiring an internet connection.
    Polls (Voting) Helps to discover critical data by asking the participants questions concerning the webinar
    Predictive Analysis Predicts customer behaviour and emerging trends based on real-time conversations
    Pulse Surveys Helps managers to measure employee satisfaction and health of the company on a time-to-time basis
    Question Branching Allows respondents to screen questions and give answer to the relevant questions only
    Question Library Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys
    Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress.
    SMS Surveys A real-time survey solution that helps to perform surveys and polls via SMS to get a good response rate
    Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.
    Site Intercept Survey Captures value from your website visitors with targeted, engaging messages
    Skip Logic It hides the irrelevant pages or questions based on previous responses.
    Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive
    Survey Builder Allows users to create surveys through a simple drag-and-drop or WYSIWYG editor
    Text Analytics Improves customer engagement by analyzing the available text data
    Third-party Integration Offers synchronization with third-party applications
    Web Pop-up Survey Often referred to as an on-site or on-page survey that helps you take feedback of your website visitors.
    Web Widget Survey Survey widgets that can be attached to your web page
  • + 25 More - Show Less
    • Anonymous Feedback Allows collecting feedback securely in a private manner by hiding the identity of the person
      Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link
      Customer NPS Helps to track customer loyalty towards a specific brand or service
      Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time
      Email Marketing Helps to do email marketing and customizes emails to make a good impression to audiences
      Email Surveys Helps to distribute a survey questionnaire to respondents and collect feedback via email
      Employee NPS Helps to measure employee engagement and loyalty towards a business
      Feedback Management Assists in managing the feedback provided or received after accomplishing an assigned task
      Kiosk Survey This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad
      Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go
      Multi-language Support Available in multiple languages to support global customers
      Offline Survey Allows users to complete the survey responses without requiring an internet connection.
      Polls (Voting) Helps to discover critical data by asking the participants questions concerning the webinar
      Predictive Analysis Predicts customer behaviour and emerging trends based on real-time conversations
      Pulse Surveys Helps managers to measure employee satisfaction and health of the company on a time-to-time basis
      Question Branching Allows respondents to screen questions and give answer to the relevant questions only
      Question Library Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys
      Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress.
      SMS Surveys A real-time survey solution that helps to perform surveys and polls via SMS to get a good response rate
      Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.
      Site Intercept Survey Captures value from your website visitors with targeted, engaging messages
      Skip Logic It hides the irrelevant pages or questions based on previous responses.
      Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive
      Survey Builder Allows users to create surveys through a simple drag-and-drop or WYSIWYG editor
      Text Analytics Improves customer engagement by analyzing the available text data
      Third-party Integration Offers synchronization with third-party applications
      Web Pop-up Survey Often referred to as an on-site or on-page survey that helps you take feedback of your website visitors.
      Web Widget Survey Survey widgets that can be attached to your web page
  • + 16 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    Modes of Support
    • Business Hours
    • Online
    • Business Hours
    • Online
    API Support
    • Available
    • Available

    Reviews & Ratings

    User Rating
    4.8/5 104 user ratings
    4.6/5 40 user ratings
    Rating Distribution
    • Excellent

      84.6%
    • Very Good

      14.4%
    • Average

      0%
    • Poor

      0%
    • Terrible

      1%
    • Excellent

      72.5%
    • Very Good

      22.5%
    • Average

      0%
    • Poor

      2.5%
    • Terrible

      2.5%
    User Sentiments

      Ease of Use, Comprehensive Features, Excellent Customer Support, Extensive Integrations

      Occasional Minor Bugs, Pricing Tiers and Limitations, Limited Design Customization, Outdated API Documentation

      Not Available
    Review Summary

    Zonka Feedback is a customer feedback management software praised for its user-friendly interface, customizable surveys, and robust reporting capabilities. Reviewers appreciate the ease of creating and distributing surveys, the ability to collect feedback from multiple channels, and the detailed analytics and insights provided. However, some users have expressed concerns about the occasional technical glitches and the need for more advanced features like sentiment analysis and integration with other systems. Overall, Zonka Feedback is a solid choice for businesses seeking an intuitive and effective tool to gather and analyze customer feedback.

    Not Available
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    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Starts at $24.0.
    • Free Trial Not Available
    Pricing Plans
    Monthly Plans Annual Plans

    Essential $24.00 $29.00 per month

    Professional $79.00 $99.00 per month

    Growth $169.00 $199.00 per month

    Enterprise $429.00 $499.00 per month

     
    View Detailed Pricing
    Not Available

    Screenshots & Videos

    Screenshots Zonka Feedback screenshot
    + 4 More
    Not Available
    Videos Video Thumbnail Not Available

    Vendor information

    Company Details Located in: New Delhi, India Founded in: 2014 Located in: San Antonio, Texas Founded in: 2013
    Contact Details

    +91 99998 49771

    https://www.zonkafeedback.com/

    Not available

    https://www.promoter.io/

    Social Media Handles

    Not available

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