SmileBack

About SmileBack

SmileBack is a customer satisfaction platform, built to be simple to use, but deep in insights. Monitor and gather your customer sentiment data with real-time analytics and dashboards. Segment, filter and use tags to gather insights from your data to better understand your business. Get instant reviews and critical comments by triggering surveys at the close of every service ticket. Create custom reports with ease to present your scores and comments to clients or colleagues.

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Pricing

Free Trial Available
Starts at $83.0.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

91%
Reviews

77%
Momentum

62%
Popularity

75%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

Online

SmileBack Features

Show Feature Explanation

Show Missing Features

NPS Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

91%

Web Widget Survey

Survey widgets that can be attached to your web page

Email Surveys

Helps to distribute a survey questionnaire to respondents and collect feedback via email

Survey Builder

Allows users to create surveys through a simple drag-and-drop or WYSIWYG editor

Customer NPS

Helps to track customer loyalty towards a specific brand or service

Text Analytics

Improves customer engagement by analyzing the available text data

Third-party Integration

Offers synchronization with third-party applications

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Polls (Voting)

Helps to discover critical data by asking the participants questions concerning the webinar

Email Marketing

Helps to do email marketing and customizes emails to make a good impression to audiences

Feedback Management

Assists in managing the feedback provided or received after accomplishing an assigned task

Sentiment Analysis

Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

Predictive Analysis

Predicts customer behaviour and emerging trends based on real-time conversations

Support Audio / Images / Video

Includes audio/ video/ images into the survey questionnaires to make it interactive

Site Intercept Survey

Captures value from your website visitors with targeted, engaging messages

Data Analysis Tools

Analyze feedbacks collected from both structured and unstructured sources in real-time

Custom Survey URLs

Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link

Web Pop-up Survey

Often referred to as an on-site or on-page survey that helps you take feedback of your website visitors.

SMS Surveys

A real-time survey solution that helps to perform surveys and polls via SMS to get a good response rate

Employee NPS

Helps to measure employee engagement and loyalty towards a business

Offline Survey

Allows users to complete the survey responses without requiring an internet connection.

Pulse Surveys

Helps managers to measure employee satisfaction and health of the company on a time-to-time basis

Anonymous Feedback

Allows collecting feedback securely in a private manner by hiding the identity of the person

Multi-language Support

Available in multiple languages to support global customers

Skip Logic

It hides the irrelevant pages or questions based on previous responses.

Question Library

Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys

Question Branching

Allows respondents to screen questions and give answer to the relevant questions only

Mobile Survey

A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go

Kiosk Survey

This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad

SmileBack Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

Starter $83.00 $99.00 per month

Features

1-5 agents
One-Click Surveys
Customer Satisfaction (CSAT)
Net Promoter Score (NPS)
Website Widget
Integrations and API
Dynamic PSA Updates
Custom Reporting
Google Reviews
Slack and MS Teams Notifications
Automated Workflows
Realtime Dashboards
Data Filtering and Segmentation

Growth $116.00 $139.00 per month

Features

6-10 agents
One-Click Surveys
Customer Satisfaction (CSAT)
Net Promoter Score (NPS)
Website Widget
Integrations and API
Dynamic PSA Updates
Custom Reporting
Google Reviews
Slack and MS Teams Notifications
Automated Workflows
Realtime Dashboards
Data Filtering and Segmentation

Pro $150.00 $179.00 per month

Features

11-15 agents
One-Click Surveys
Customer Satisfaction (CSAT)
Net Promoter Score (NPS)
Website Widget
Integrations and API
Dynamic PSA Updates
Custom Reporting
Google Reviews
Slack and MS Teams Notifications
Automated Workflows
Realtime Dashboards
Data Filtering and Segmentation

Pro + $183.00 $219.00 per month

Features

16-20 agents
One-Click Surveys
Customer Satisfaction (CSAT)
Net Promoter Score (NPS)
Website Widget
Integrations and API
Dynamic PSA Updates
Custom Reporting
Google Reviews
Slack and MS Teams Notifications
Automated Workflows
Realtime Dashboards
Data Filtering and Segmentation

Enterprise $216.00 $259.00 per month

Features

21+ agents
One-Click Surveys
Customer Satisfaction (CSAT)
Net Promoter Score (NPS)
Website Widget
Integrations and API
Dynamic PSA Updates
Custom Reporting
Google Reviews
Slack and MS Teams Notifications
Automated Workflows
Realtime Dashboards
Data Filtering and Segmentation

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Disclaimer: The pricing details were last updated on 11/01/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about SmileBack Pricing.