Promoter.io vs Startquestion Comparison

Promoter.io

NPS Software

4.7 77 user ratings

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96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Startquestion

NPS Software

4.9 72 user ratings

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Overview

Description

Promoter is an enterprise feedback management software used to capture customer feedback using the Net Promoter System. You can create a survey with ease and interact with your customers on a channel to get feedback with Promoter. You can also measure and analyze key segments of customer feedback to know how they feel and to predict behavior. Customer feedback can also be responded to, so as to improve and strengthen the existing relationship and developing a sense of trust and loyalty in the customer. Promoter’s easy-to-use dashboard with its impressive UI gives you the ability to manage and respond to customer feedbacks within the dashboard, without needing to switch back and forth between client emails. Its analytical tools help to filter NPS data by different variables – this provides an idea of your performance and helps understand your customer types. Promoter goes beyond just being a great NPS tool for survey as with it, you discover your ideal customer preferences so as to create more powerful marketing efforts that produce significantly better results in sales. Promoter’s trusted and complete solution will help users navigate through each phase of an optimum approach to Net Promoter, resulting in higher response rates, actionable customer feedback, accurate insights and a rapid customer-base growth. Read more

Startquestion is an online survey and form generation platform that can be used to capture customer feedback, run employee evaluations and market research programs. Since enabling a good customer experience is an important attribute of any business organisation, it is essential that the particular emphasises thorough customer feedback. For that, Startquestion can be an appropriate tool. By utilising this platform, a company can measure NPS (Net Promoter Score), CSAT, CES and other metrics alike. Further, an organisation can use Startquestion to run a survey once, set up recurring surveys or collect transactional feedback. A company can also use this platform to easily gather employee insights at scale. Moreover, Startquestion offers usability surveys that help organisations improve the UX and inbuilt features of the websites, apps or products without any IT involvement. Also, the market research surveys provided by this platform enables companies to validate their products or services based on audience feedback. With more than 10 years of experience, the top-notch customer support of Startquestion helps companies to achieve the highest goals. Read more

Pricing Options

Free Trial Not Available

Free Trial Available
Starts at $41.0. Offers Custom plan.

SW Score & Breakdown

96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

75%
Momentum

73%
Popularity

78%

Features

Total Features	19 Features	27 Features
Common Features for All	Anonymous Feedback Allows collecting feedback securely in a private manner by hiding the identity of the person Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link Customer NPS Helps to track customer loyalty towards a specific brand or service Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time Email Marketing Helps to do email marketing and customizes emails to make a good impression to audiences Email Surveys Helps to distribute a survey questionnaire to respondents and collect feedback via email Employee NPS Helps to measure employee engagement and loyalty towards a business Feedback Management Assists in managing the feedback provided or received after accomplishing an assigned task Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go Multi-language Support Available in multiple languages to support global customers Offline Survey Allows users to complete the survey responses without requiring an internet connection. Polls (Voting) Helps to discover critical data by asking the participants questions concerning the webinar Predictive Analysis Predicts customer behaviour and emerging trends based on real-time conversations Pulse Surveys Helps managers to measure employee satisfaction and health of the company on a time-to-time basis Question Branching Allows respondents to screen questions and give answer to the relevant questions only Question Library Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress. SMS Surveys A real-time survey solution that helps to perform surveys and polls via SMS to get a good response rate Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments. Site Intercept Survey Captures value from your website visitors with targeted, engaging messages Skip Logic It hides the irrelevant pages or questions based on previous responses. Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive Survey Builder Allows users to create surveys through a simple drag-and-drop or WYSIWYG editor Text Analytics Improves customer engagement by analyzing the available text data Third-party Integration Offers synchronization with third-party applications Web Pop-up Survey Often referred to as an on-site or on-page survey that helps you take feedback of your website visitors. Web Widget Survey Survey widgets that can be attached to your web page + 16 More - Show Less	Anonymous Feedback Allows collecting feedback securely in a private manner by hiding the identity of the person Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link Customer NPS Helps to track customer loyalty towards a specific brand or service Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time Email Marketing Helps to do email marketing and customizes emails to make a good impression to audiences Email Surveys Helps to distribute a survey questionnaire to respondents and collect feedback via email Employee NPS Helps to measure employee engagement and loyalty towards a business Feedback Management Assists in managing the feedback provided or received after accomplishing an assigned task Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go Multi-language Support Available in multiple languages to support global customers Offline Survey Allows users to complete the survey responses without requiring an internet connection. Polls (Voting) Helps to discover critical data by asking the participants questions concerning the webinar Predictive Analysis Predicts customer behaviour and emerging trends based on real-time conversations Pulse Surveys Helps managers to measure employee satisfaction and health of the company on a time-to-time basis Question Branching Allows respondents to screen questions and give answer to the relevant questions only Question Library Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress. SMS Surveys A real-time survey solution that helps to perform surveys and polls via SMS to get a good response rate Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments. Site Intercept Survey Captures value from your website visitors with targeted, engaging messages Skip Logic It hides the irrelevant pages or questions based on previous responses. Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive Survey Builder Allows users to create surveys through a simple drag-and-drop or WYSIWYG editor Text Analytics Improves customer engagement by analyzing the available text data Third-party Integration Offers synchronization with third-party applications Web Pop-up Survey Often referred to as an on-site or on-page survey that helps you take feedback of your website visitors. Web Widget Survey Survey widgets that can be attached to your web page + 24 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud	SaaS/Web/Cloud
Modes of Support	Business Hours Online	Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.7/5 77 user ratings	4.9/5 72 user ratings
Ratings Distribution	Excellent 75.3% Very Good 20.8% Average 0% Poor 2.6% Terrible 1.3%	Excellent 92.3% Very Good 7.7% Average 0% Poor 0% Terrible 0%
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Pricing

Pricing Options	Free Trial Not Available	Free Trial Available Starts at $41.0. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans		Start $41.00 $49.00 per month Business $83.00 $99.00 per month Team $166.00 $199.00 per month Enterprise Custom
	Not Available	View Detailed Pricing

Alternatives

	Zonka Feedback 4.8 Based on 110 Ratings Promoter.io Vs Zonka Feedback Startquestion 4.9 Based on 91 Ratings Promoter.io Vs Startquestion Trustmary 4.7 Based on 34 Ratings Promoter.io Vs Trustmary SatisMeter 3.7 Based on 3 Ratings Promoter.io Vs SatisMeter Customer.guru 4.6 Based on 19 Ratings Promoter.io Vs Customer.guru	GrowthScore 4 Based on 1 Ratings Startquestion Vs GrowthScore HockeyStack Surveys Startquestion Vs HockeyStack Surveys UserSpeaks 5 Based on 1 Ratings Startquestion Vs UserSpeaks SatisMeter 3.7 Based on 3 Ratings Startquestion Vs SatisMeter YesInsights 4.9 Based on 14 Ratings Startquestion Vs YesInsights
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