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NPS Software

4.6 40 user ratings

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89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description Promoter is an enterprise feedback management software used to capture customer feedback using the Net Promoter System. You can create a survey with ease and interact with your customers on a channel to get feedback with Promoter. You can also measure and analyze key segments of customer feedback to know how they feel and to predict behavior. Customer feedback can also be responded to, so as to improve and strengthen the existing relationship and developing a sense of trust and loyalty in the customer. Promoter’s easy-to-use dashboard with its impressive UI gives you the ability to manage and respond to customer feedbacks within the dashboard, without needing to switch back and forth between client emails. Its analytical tools help to filter NPS data by different variables – this provides an idea of your performance and helps understand your customer types. Promoter goes beyond just being a great NPS tool for survey as with it, you discover your ideal customer preferences so as to create more powerful marketing efforts that produce significantly better results in sales. Promoter’s trusted and complete solution will help users navigate through each phase of an optimum approach to Net Promoter, resulting in higher response rates, actionable customer feedback, accurate insights and a rapid customer-base growth. Read more SoluCX is a cloud-based NPS Software. You can distribute the results of specific groups with exclusive access to your employees. See which operations, groups, units or employees have the best and worst NPS. Refine your analysis by filtering by levels, touchpoints, journeys, intervals, channels, etc. SoluCX offers several online reports for you to monitor performance and extract fundamental analysis to leverage the experience that your company provides. Build specific dashboards for each level of your organization with the information most relevant to them. Read more
Pricing Options
  • Free Trial Not Available
  • Free Trial Not Available
  • SoluCX Offers Custom plan.
SW Score & Breakdown

89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    87%
  • Reviews
    67%
  • Momentum
    66%
  • Popularity
    88%

Features

Total Features
19 Features
14 Features
Common Features for All
    Anonymous Feedback Allows collecting feedback securely in a private manner by hiding the identity of the person
    Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link
    Customer NPS Helps to track customer loyalty towards a specific brand or service
    Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time
    Email Marketing Helps to do email marketing and customizes emails to make a good impression to audiences
    Email Surveys Helps to distribute a survey questionnaire to respondents and collect feedback via email
    Feedback Management Assists in managing the feedback provided or received after accomplishing an assigned task
    Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go
    Multi-language Support Available in multiple languages to support global customers
    Polls (Voting) Helps to discover critical data by asking the participants questions concerning the webinar
    Predictive Analysis Predicts customer behaviour and emerging trends based on real-time conversations
    Pulse Surveys Helps managers to measure employee satisfaction and health of the company on a time-to-time basis
    Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress.
    SMS Surveys A real-time survey solution that helps to perform surveys and polls via SMS to get a good response rate
    Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.
    Site Intercept Survey Captures value from your website visitors with targeted, engaging messages
    Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive
    Survey Builder Allows users to create surveys through a simple drag-and-drop or WYSIWYG editor
    Text Analytics Improves customer engagement by analyzing the available text data
    Third-party Integration Offers synchronization with third-party applications
    Web Widget Survey Survey widgets that can be attached to your web page
  • + 16 More - Show Less
    • Anonymous Feedback Allows collecting feedback securely in a private manner by hiding the identity of the person
      Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link
      Customer NPS Helps to track customer loyalty towards a specific brand or service
      Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time
      Email Marketing Helps to do email marketing and customizes emails to make a good impression to audiences
      Email Surveys Helps to distribute a survey questionnaire to respondents and collect feedback via email
      Feedback Management Assists in managing the feedback provided or received after accomplishing an assigned task
      Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go
      Multi-language Support Available in multiple languages to support global customers
      Polls (Voting) Helps to discover critical data by asking the participants questions concerning the webinar
      Predictive Analysis Predicts customer behaviour and emerging trends based on real-time conversations
      Pulse Surveys Helps managers to measure employee satisfaction and health of the company on a time-to-time basis
      Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress.
      SMS Surveys A real-time survey solution that helps to perform surveys and polls via SMS to get a good response rate
      Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.
      Site Intercept Survey Captures value from your website visitors with targeted, engaging messages
      Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive
      Survey Builder Allows users to create surveys through a simple drag-and-drop or WYSIWYG editor
      Text Analytics Improves customer engagement by analyzing the available text data
      Third-party Integration Offers synchronization with third-party applications
      Web Widget Survey Survey widgets that can be attached to your web page
  • + 11 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • SaaS/Web/Cloud
    Modes of Support
    • Online
    • Online
    API Support
    • Available
    • Available

    Reviews & Ratings

    User Rating
    4.6/5 40 user ratings
    Not Available
    Rating Distribution
    • Excellent

      72.5%
    • Very Good

      22.5%
    • Average

      0%
    • Poor

      2.5%
    • Terrible

      2.5%
    Not Available
      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Not Available
    • Free Trial Not Available
    • SoluCX Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    SoluCX Custom

      Not Available
    View Detailed Pricing

    Screenshots & Videos

    Videos Not Available Video Thumbnail
    + 1 More

    Vendor information

    Company Details Located in: San Antonio, Texas Founded in: 2013 Located in: Sao Jose dos Campos, Brazil Founded in: 2015
    Contact Details

    Not available

    https://www.promoter.io/

    Not available

    https://solucx.com.br/

    Social Media Handles

    Not available

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