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SurveyLab is a professional, easy-to-use questionnaire software and online survey tool designed to offer research-based inputs on customer experience, employee insights, market research and digital engagements. You can use SurveyLab to gain meaningful information of any one or all of these aspects of business operations. The software can be integrated with your business site, facilitating automation of research and reporting workflow. The multiple devices and multi-language features of this software allow maximum outreach for every survey. SurveyLab also offers dedicated customer support that can be tailored to your specific needs, allowing a seamless run of surveys and questionnaires. It is the perfect research tools for big corporations, small companies as well as individual professionals.
| Support | Business Hours Online | Customer Type | Freelancers Large Enterprises Medium Business Small Business |
| API | Location / Phone Number | Warsaw, Poland | |
| Deployment | SaaS/Web/Cloud Mobile - Android Mobile - iOS | Category | NPS Software |
Yes, SurveyLab provides API.
PROS & CONS
What are the best aspects of this product?
A convenient and flawless survey tool. Gives me no hassles when used, especially that it carries all options I need.
What aspects are problematic or could work better?
This is a very flawless platform. It has no errors or issues even on critical tasks.
What specific problems in your company were solved by this product?
I am assigned to help in coming up with an organizational structure that covers social, legal and medical care accessibility of art workers in our country. And SurveyLab is helping me a lot in mapping all the demands of these workers efficiently. It helps me in coming up with an easy to view the presentation of such maps.
Are you a current user of this product?
No
PROS & CONS
What are the best aspects of this product?
SurveyLab features a huge arsenal of survey tools that I’ve used for some of my projects, and it has packed all of them into a simple and user friendly interface. It has handled all of my tedious data and survey projects way back in business school, especially that I have used its premium features. Everything is really worth paying for!
What aspects are problematic or could work better?
It only needs additional useful options for reporting. Other than that, it works just perfect that I cannot think of any bad thing about the tool.
What specific problems in your company were solved by this product?
This has helped me a lot throughout all projects involving surveys and data gathering. It aids me through problem-solving and is also a help for properly communicating with others.
Are you a current user of this product?
No
What do you like best?
The MySurveyLab system is a very simple but rich modular survey platform. Easy to design, use and deploy. And their technical and customer service is fast, attentive, professional and considerate.
What do you dislike?export files could use some modularity, but it is absolutely great and simple.
Recommendations to others considering the product:Feel free to consult the customer service team, they are very kind, attentive and helpful.
What problems are you solving with the product? What benefits have you realized?easy online survey system for my research needs, with Hebrew and right-to-left support and flexibility all over the system.
PROS & CONS
What are the best aspects of this product?
I like that MySurveyLab has open-ended questions with different fields. It helps us manage users and multiply researches easily. The help support is also responsive whenever I encounter issues, or I need extra help.
What aspects are problematic or could work better?
There’s nothing I don’t like about MySurveyLab. Everything is there already!
What specific problems in your company were solved by this product?
MySurveyLab is a reliable solution that we are using not only for conducting scientific research but also in teaching learners.
Are you a current user of this product?
Yes
PROS & CONS
What are the best aspects of this product?
We are using other survey software before and it seems that it fails to meet our needs. We found MySurveylab when it is featured in one of the popular sites, so we give it a try. The interface is easy to use and straightforward. On the first time of use, I immediately understand it. It comes with types of survey questions that our niche needs.
What aspects are problematic or could work better?
I am not sure how to have it, but I wish that the quote option for my target samples is instantly available. Besides, I also like that there’s a contact number or instant chat box available whenever I need to talk with the support team. Anyways, the email response is quite quick, so I think that’s not a big deal.
What specific problems in your company were solved by this product?
With MySurveyLab, I can conduct market research seamlessly and easily and design it the way I want to.
Are you a current user of this product?
No
PROS & CONS
What are the best aspects of this product?
So many things to love with this tool. It has a lot of features like a speedy survey creation and lightning fast extraction on matrix questions, logic, filters, and etc. It generates real-time reports. It makes things convenient. Support are true professionals who cater to any issues and inquiries.
What aspects are problematic or could work better?
I love just about everything it's offering. But if there's anything that needs addition, it would be things for expressing emotions and icons.
What specific problems in your company were solved by this product?
MySurveylab is currently being utilized for testing products, opinion survey, FUIs, and satisfaction survey. It offers a plethora of benefits. These include ease of use, reports generation and extraction, and online accessibility. No downloads or software needed. I highly recommend this to everyone!
Are you a current user of this product?
Yes
PROS & CONS
What are the best aspects of this product?
I like that MySurveyLab is intuitive compared to other tools.it comes with a good user interface and a variety of questionnaires. It is a responsive tool that provides real-time results. The mobile app is also reliable in gathering online data. It can be integrated with other tools as well via REST API. I also like the support team for being quick in answering my questions.
What aspects are problematic or could work better?
For me, the icons look a bit “old school,” but they are doing their roles effectively. That’s not a big deal, though.
What specific problems in your company were solved by this product?
With MySurveyLab, we can see the customer satisfaction level in multiple areas and do something to improve our service. The important surveys are connected with our multiple shops, and since this tool comes with apps for mobile devices, can conduct surveys in our shops and compare data in each. We simply gauge the satisfaction rate with MySurveyLab.
Are you a current user of this product?
No
PROS & CONS
What are the best aspects of this product?
With MySurveyLab’s simple infrastructure, I can now save a lot of time doing surveys. I could tell that all data there is well-organized and clear, which I think essential in providing users a good experience when using the system. I like the graphics, and it’s nice that I have the freedom to choose my theme. Above all, the support team is helpful to its users. I have all my questions answered in no time. This is one of the exceptional software I have used so far. Surveys are now made more professional with MySurveyLab.
What aspects are problematic or could work better?
I am satisfied with MySurveyLab! It meets my expectation and does all the tedious work for me. Nothing to dislike about it.
What specific problems in your company were solved by this product?
I need to work on my master’s thesis, and I need a solution to make the process of creating it easier. With the help of MySurveyLab, I can research with ease. I created my research without any complication and gathered detailed answers and data seamlessly. I can even download a report that I can instantly open in SPSS system. From there, I can analyze data without any problem. I am just surprised by how this solution meets all my research needs.
Are you a current user of this product?
Yes
PROS & CONS
What are the best aspects of this product?
I need a solution for generating bipolar scales. Not just a simple solution but the unique one that does it better than other solutions I used before, and I am thankful that I found MySurveyLab. It is easy to use and its Skip logic functionality can be navigated without any problem once you master it. The chat system is highly helpful and super-fast in giving responses.
What aspects are problematic or could work better?
For first-time users, it can be a bit hard to understand. But when you already master it, you will appreciate the uniqueness of how it works.
What specific problems in your company were solved by this product?
With this helpful and reliable solution, we can create bipolar scales easily.
Are you a current user of this product?
Yes
PROS & CONS
What are the best aspects of this product?
The dashboard, metrics, and trends that come with MySurveyLab are the things that caught my attention. They are the best! I’ve tried and used several survey tools before, but MySurveyLab stood out when it comes to data presentation. Also, it enables me to generate reports so I can filter and manage them in my ways.
What aspects are problematic or could work better?
I find some setting and menu a bit complicated. I already take this to their attention, and they promised to simplify them.
What specific problems in your company were solved by this product?
With MySurveyLab, I can effectively track my data that relates to customer satisfaction in a centralized place. Through this, I can immediately see what aspect of my service needs some improvement and make the right decision to increase customer satisfaction.
Are you a current user of this product?
No
The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com
