Home/NPS Software/SurveyLab
Updated on: July 30, 2021
What is SurveyLab ?
SurveyLab - NPS Software

SurveyLab

Surveys Made Easy
(99 Ratings) Write Review

SurveyLab is a professional, easy-to-use questionnaire software and online survey tool designed to offer research-based inputs on customer experience, employee insights, market research and digital engagements. You can use SurveyLab to gain meaningful information of any one or all of these aspects of business operations. The software can be integrated with your business site, facilitating automation of research and reporting workflow. The multiple devices and multi-language features of this software allow maximum outreach for every survey. SurveyLab also offers dedicated customer support that can be tailored to your specific needs, allowing a seamless run of surveys and questionnaires. It is the perfect research tools for big corporations, small companies as well as individual professionals.

SurveyLab Technical details

Support Business Hours Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number Warsaw, Poland
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category NPS Software

SurveyLab Pricing

Pricing ModelFree Trial , Subscription , Quotation Based
MONTHLY YEARLY
Starter
$40 /Month
Billed Yearly

$490 billed Yearly

Good for start. Basic survey functionality.

Features

  • Multichannel surveys
  • Survey logic
  • CSV, Excel export
  • NPS, CSAT, CES
  • Report filters
  • Survey themes
  • 1000 responses / month
Advanced
$82 /Month
Billed Yearly

$990 billed Yearly

For small companies. Enhanced survey functionality.

Features

  • Includes features of Starter plan, plus
  • Data trends
  • SPSS export
  • Piping
  • Metrics
  • Answer choice rotation
  • Multilanguage surveys
  • 2500 responses / month
Professional
$207 /Month
Billed Yearly

$2490 billed Yearly

For professionals and mid-size companies. Teamwork.

Features

  • Includes features of Advanced plan, plus
  • Advanced survey logic
  • Offline responses
  • Mobile app
  • Support module
  • Quotas
  • Question and pages rotation
  • Cross tab reports
  • Dashboards
  • 3 users
Enterprise
Custom

For big companies and demanding users.

Features

  • Includes features of Professional plan, plus
  • Widgets
  • 360 surveys
  • Online survey panel
  • API & integration
  • White label
  • On-demand development
  • On-premise
  • 5+ users
  • Dedicated support
  • SLA
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Disclaimer: The pricing details were last updated on 26/07/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Learn more about SurveyLab pricing.

SurveyLab FAQs

Yes, SurveyLab provides API.

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SurveyLab Reviews

OVERALL RATING
4.8
Based on 99 Rating(s)
Rating Distribution
  • 82.6 %
  • 17.4 %
  • 0 %
  • 0 %
  • 0 %
SHARE YOUR EXPERIENCE Write a Review
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CliffordSource : financesonline.com
(Reviewed on 19 August 2020)
Upfront, complete and is easy to use

PROS & CONS

What are the best aspects of this product?

A convenient and flawless survey tool. Gives me no hassles when used, especially that it carries all options I need.

What aspects are problematic or could work better?

This is a very flawless platform. It has no errors or issues even on critical tasks.

What specific problems in your company were solved by this product?

I am assigned to help in coming up with an organizational structure that covers social, legal and medical care accessibility of art workers in our country. And SurveyLab is helping me a lot in mapping all the demands of these workers efficiently. It helps me in coming up with an easy to view the presentation of such maps.

Are you a current user of this product?

No

...more
ArleneSource : financesonline.com
(Reviewed on 15 July 2020)
Valuable survey tool that fits my needs

PROS & CONS

What are the best aspects of this product?

SurveyLab features a huge arsenal of survey tools that I’ve used for some of my projects, and it has packed all of them into a simple and user friendly interface. It has handled all of my tedious data and survey projects way back in business school, especially that I have used its premium features. Everything is really worth paying for!

What aspects are problematic or could work better?

It only needs additional useful options for reporting. Other than that, it works just perfect that I cannot think of any bad thing about the tool.

What specific problems in your company were solved by this product?

This has helped me a lot throughout all projects involving surveys and data gathering. It aids me through problem-solving and is also a help for properly communicating with others.

Are you a current user of this product?

No

...more
User in VeterinarySource : g2crowd.com
(Reviewed on 29 October 2019)
"Excellent product and Wonderfully attentive Service"

What do you like best?

The MySurveyLab system is a very simple but rich modular survey platform. Easy to design, use and deploy. And their technical and customer service is fast, attentive, professional and considerate.

What do you dislike?

export files could use some modularity, but it is absolutely great and simple.

Recommendations to others considering the product:

Feel free to consult the customer service team, they are very kind, attentive and helpful.

What problems are you solving with the product? What benefits have you realized?

easy online survey system for my research needs, with Hebrew and right-to-left support and flexibility all over the system.

...more
ClaireSource : financesonline.com
(Reviewed on 15 October 2019)
Easy to use and helpful software

PROS & CONS

What are the best aspects of this product?

I like that MySurveyLab has open-ended questions with different fields. It helps us manage users and multiply researches easily. The help support is also responsive whenever I encounter issues, or I need extra help.

What aspects are problematic or could work better?

There’s nothing I don’t like about MySurveyLab. Everything is there already!

What specific problems in your company were solved by this product?

MySurveyLab is a reliable solution that we are using not only for conducting scientific research but also in teaching learners.

Are you a current user of this product?

Yes

...more
EduardoSource : financesonline.com
(Reviewed on 03 October 2019)
Easy to use and intuitive solution

PROS & CONS

What are the best aspects of this product?

We are using other survey software before and it seems that it fails to meet our needs. We found MySurveylab when it is featured in one of the popular sites, so we give it a try. The interface is easy to use and straightforward. On the first time of use, I immediately understand it. It comes with types of survey questions that our niche needs.

What aspects are problematic or could work better?

I am not sure how to have it, but I wish that the quote option for my target samples is instantly available. Besides, I also like that there’s a contact number or instant chat box available whenever I need to talk with the support team. Anyways, the email response is quite quick, so I think that’s not a big deal.

What specific problems in your company were solved by this product?

With MySurveyLab, I can conduct market research seamlessly and easily and design it the way I want to.

Are you a current user of this product?

No

...more
JimSource : financesonline.com
(Reviewed on 01 October 2019)
A perfect tool for carrying out quantitative-based research.

PROS & CONS

What are the best aspects of this product?

So many things to love with this tool. It has a lot of features like a speedy survey creation and lightning fast extraction on matrix questions, logic, filters, and etc. It generates real-time reports. It makes things convenient. Support are true professionals who cater to any issues and inquiries.

What aspects are problematic or could work better?

I love just about everything it's offering. But if there's anything that needs addition, it would be things for expressing emotions and icons.

What specific problems in your company were solved by this product?

MySurveylab is currently being utilized for testing products, opinion survey, FUIs, and satisfaction survey. It offers a plethora of benefits. These include ease of use, reports generation and extraction, and online accessibility. No downloads or software needed. I highly recommend this to everyone!

Are you a current user of this product?

Yes

...more
DevynSource : financesonline.com
(Reviewed on 05 September 2019)
A simple solution with lots of helpful features

PROS & CONS

What are the best aspects of this product?

I like that MySurveyLab is intuitive compared to other tools.it comes with a good user interface and a variety of questionnaires. It is a responsive tool that provides real-time results. The mobile app is also reliable in gathering online data. It can be integrated with other tools as well via REST API. I also like the support team for being quick in answering my questions.

What aspects are problematic or could work better?

For me, the icons look a bit “old school,” but they are doing their roles effectively. That’s not a big deal, though.

What specific problems in your company were solved by this product?

With MySurveyLab, we can see the customer satisfaction level in multiple areas and do something to improve our service. The important surveys are connected with our multiple shops, and since this tool comes with apps for mobile devices, can conduct surveys in our shops and compare data in each. We simply gauge the satisfaction rate with MySurveyLab.

Are you a current user of this product?

No

...more
WhitneySource : financesonline.com
(Reviewed on 03 September 2019)
The name says it all – my survey lab

PROS & CONS

What are the best aspects of this product?

With MySurveyLab’s simple infrastructure, I can now save a lot of time doing surveys. I could tell that all data there is well-organized and clear, which I think essential in providing users a good experience when using the system. I like the graphics, and it’s nice that I have the freedom to choose my theme. Above all, the support team is helpful to its users. I have all my questions answered in no time. This is one of the exceptional software I have used so far. Surveys are now made more professional with MySurveyLab.

What aspects are problematic or could work better?

I am satisfied with MySurveyLab! It meets my expectation and does all the tedious work for me. Nothing to dislike about it.

What specific problems in your company were solved by this product?

I need to work on my master’s thesis, and I need a solution to make the process of creating it easier. With the help of MySurveyLab, I can research with ease. I created my research without any complication and gathered detailed answers and data seamlessly. I can even download a report that I can instantly open in SPSS system. From there, I can analyze data without any problem. I am just surprised by how this solution meets all my research needs.

Are you a current user of this product?

Yes

...more
MichelleSource : financesonline.com
(Reviewed on 19 August 2019)
A unique solution we’ve been waiting for

PROS & CONS

What are the best aspects of this product?

I need a solution for generating bipolar scales. Not just a simple solution but the unique one that does it better than other solutions I used before, and I am thankful that I found MySurveyLab. It is easy to use and its Skip logic functionality can be navigated without any problem once you master it. The chat system is highly helpful and super-fast in giving responses.

What aspects are problematic or could work better?

For first-time users, it can be a bit hard to understand. But when you already master it, you will appreciate the uniqueness of how it works.

What specific problems in your company were solved by this product?

With this helpful and reliable solution, we can create bipolar scales easily.

Are you a current user of this product?

Yes

...more
TyreseSource : financesonline.com
(Reviewed on 17 August 2019)
Nothing beats MySurveyLab

PROS & CONS

What are the best aspects of this product?

The dashboard, metrics, and trends that come with MySurveyLab are the things that caught my attention. They are the best! I’ve tried and used several survey tools before, but MySurveyLab stood out when it comes to data presentation. Also, it enables me to generate reports so I can filter and manage them in my ways.

What aspects are problematic or could work better?

I find some setting and menu a bit complicated. I already take this to their attention, and they promised to simplify them.

What specific problems in your company were solved by this product?

With MySurveyLab, I can effectively track my data that relates to customer satisfaction in a centralized place. Through this, I can immediately see what aspect of my service needs some improvement and make the right decision to increase customer satisfaction.

Are you a current user of this product?

No

...more
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Videos on SurveyLab

surveylab create survey
surveylab create survey

Customers

empik
Abbott
AXA Direct
Dropbox
Payback
British American Tobacco
Lewiatan
Tublin
Get In Bank
Pah

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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com