Customer.guru Pricing, Reviews and Features (April 2024)

About Customer.guru

Customer.guru is an intuitive Net Promoter Score tracker for E-shops and SAAS businesses. 10000+ brands use this platform to track segmented customer satisfaction. With Customer.guru a company can receive 100x more responses than the conventional surveys. According to statistics, only 3% to 5% of customers generally respond to a conventional survey. Unlike that, Customer.guru provides smart follow-ups and a super simple survey layout that can be used to optimise surveys and generate 40% to 60% response rates. With the automatically generated reports of this platform, based on the products ordered, the date of purchase, the number of orders placed, their geographical location and more, e-shops can monitor the satisfaction levels of individual customers. Also, Customer.guru helps businesses to increase conversion rates of their landing pages by embedding positive reviews. This platform’s advanced machine learning algorithms are capable of analysing the textual part of the responses that a shop gets. Thus allowing business owners to spot trends and identify potential issues on the go. Further, Customer.guru also helps individual businesses with the delivery rates, open rates, unsubscribe rates, click-through rates and bounce rates in real-time.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $50.00. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

90%
Reviews

76%
Momentum

60%
Popularity

76%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

Customer.guru Features

Show Feature Explanation

Show Missing Features

NPS Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

90%

Web Widget Survey

Survey widgets that can be attached to your web page

Web Pop-up Survey

Often referred to as an on-site or on-page survey that helps you take feedback of your website visitors.

Email Surveys

Helps to distribute a survey questionnaire to respondents and collect feedback via email

Survey Builder

Allows users to create surveys through a simple drag-and-drop or WYSIWYG editor

Customer NPS

Helps to track customer loyalty towards a specific brand or service

Third-party Integration

Offers synchronization with third-party applications

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Email Marketing

Helps to do email marketing and customizes emails to make a good impression to audiences

Feedback Management

Assists in managing the feedback provided or received after accomplishing an assigned task

Sentiment Analysis

Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

Predictive Analysis

Predicts customer behaviour and emerging trends based on real-time conversations

Multi-language Support

Available in multiple languages to support global customers

Site Intercept Survey

Captures value from your website visitors with targeted, engaging messages

Mobile Survey

A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go

Data Analysis Tools

Analyze feedbacks collected from both structured and unstructured sources in real-time

Custom Survey URLs

Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link

SMS Surveys

A real-time survey solution that helps to perform surveys and polls via SMS to get a good response rate

Employee NPS

Helps to measure employee engagement and loyalty towards a business

Offline Survey

Allows users to complete the survey responses without requiring an internet connection.

Pulse Surveys

Helps managers to measure employee satisfaction and health of the company on a time-to-time basis

Anonymous Feedback

Allows collecting feedback securely in a private manner by hiding the identity of the person

Text Analytics

Improves customer engagement by analyzing the available text data

Polls (Voting)

Helps to discover critical data by asking the participants questions concerning the webinar

Skip Logic

It hides the irrelevant pages or questions based on previous responses.

Support Audio / Images / Video

Includes audio/ video/ images into the survey questionnaires to make it interactive

Question Library

Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys

Question Branching

Allows respondents to screen questions and give answer to the relevant questions only

Kiosk Survey

This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad

Customer.guru Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

Hobbyist $50.00 $50.00 per month

Features

1,000 customers per month
Single NPS survey

Small Business $150.00 $150.00 per month

Features

5,000 customers per month
3 NPS surveys
Custom FROM domain

Advanced $250.00 $250.00 per month

Features

10,000 customers per month
Unlimited NPS surveys
Custom FROM domain
Use your own SMTP servers
Priority support
Data import concierge

Enterprise Custom

The software offers Enterprise pricing plan on basis of request.

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 17/08/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Customer.guru Pricing.