Opsgenie Reviews

User Rating

4.9/5 (Based on 374 Ratings)

Rating Distribution

Excellent
95.2%
Very Good
3.7%
Average
0.8%
Poor
0.3%
Terrible
0%

User Sentiments

Ease of Use, Extensive Integrations, Reliable Alerting System, Flexible On-Call Scheduling

Confusing Escalation Setup, Occasional Alert Delays, Unintuitive User Interface, Limited Mobile App Functionality

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Review Summary

Overall, OpsGenie is highly praised for its user-friendly interface, customization options, and efficient incident management capabilities. It stands out for its ability to integrate with various tools and services, making it a versatile solution for a wide range of businesses. Users appreciate its flexibility, reliability, and the ability to streamline communication and collaboration during critical incidents. However, some reviewers have expressed concerns about the pricing and occasional glitches in the system.

Pros

Realtime alerting and monitoring for faster response times.
Customizable dashboards and notifications for efficient issue tracking.
Integrates with popular tools and platforms for seamless workflow.

Cons

Some users find the interface overwhelming and complex to navigate.
May require additional training for users to fully utilize all features.
Can be expensive for small teams or startups.

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Reviews

Vivek V

April 16, 2026 Source: G2.com

Opsgenie: Intuitive UI, Powerful Integrations, and Reliable Incident Management

What do you like best about Opsgenie?What I like best about Opsgenie is its strong balance between usability and powerful incident management capabilities. What do you dislike about Opsgenie? Recommendations to others considering Opsgenie?From a UI/UX perspective, the interface is clean and well-structured, making it easy to navigate alerts, schedules, and on-call rotations without much friction. The alert timelines and escalation flows are especially intuitive. What problems is Opsgenie solving and how is that benefiting you?

Verified User in Telecommunications

April 14, 2026 Source: G2.com

Effortless On-Call Rotation with Automatic Alert Handoffs

What do you like best about Opsgenie?It manages our on-call rotation and automatically changes the person that receives alertsWhat do you dislike about Opsgenie?The layout of the admin web-interface isn't the best. Some menus are located in areas you probably wouldn't expect themWhat problems is Opsgenie solving and how is that benefiting you?Providing immediate alerting based on the events that occur on our monitoring systems. Allowing input from a wide variety of different systems also ensures all of our systems can send alerts.

Verified User in Computer & Network Security

January 30, 2025 Source: G2.com

Best alert aggregator tool

What do you like best about Opsgenie?We can integrate this with too many tools to get the alerts via Opsgenie, we can add tags as well for identification. Setup a rota and many moreWhat do you dislike about Opsgenie?User interface should be improved for a better user experienceWhat problems is Opsgenie solving and how is that benefiting you?We will get an alert if any unusual activity happens in production

Anonymous User

January 26, 2024 Source: G2.com

"Easy to use, it has solved many issues in organising on call shifts."

What do you like best about Opsgenie?

Escalation in team, add the right responder

What do you dislike about Opsgenie?

Phone calls, but we can always disable that

Recommendations to others considering Opsgenie:

Go for it, it will make your incident management easy to handle

What problems is Opsgenie solving and how is that benefiting you?

Alarms are not lost if not ack by the on-call person, thanks to the escalation possibility within the team. It helped us get rid of the on-call phone that used to go around within the team. We can have on-call teams from wherever thanks to Opsgenie. Also, add responder option is helpful when we need help from a different/more specialist person.

Verified User in Computer Software

January 26, 2024 Source: G2.com

Easy to use, it has solved many issues in organising on call shifts.

What do you like best about Opsgenie?Escalation in team, add the right responderWhat do you dislike about Opsgenie?Phone calls, but we can always disable thatRecommendations to others considering Opsgenie?Go for it, it will make your incident management easy to handleWhat problems is Opsgenie solving and how is that benefiting you?Alarms are not lost if not ack by the on-call person, thanks to the escalation possibility within the team. It helped us get rid of the on-call phone that used to go around within the team. We can have on-call teams from wherever thanks to Opsgenie. Also, add responder option is helpful when we need help from a different/more specialist person.

khatibur R

August 20, 2023 Source: G2.com

"Best on-call Rotation and alerts for incidents."

What do you like best about Opsgenie?

The Most like features about opsgenie are:

1) It is very easy to setup for on-call roation and get noticed thorugh SMS, call and mail.

2) The notification alert has all the details of paging either it be incident or any issue.

3) It can easily integrate with third party tools tools like jira, datadog, etc.

4) As a SRE team member we have integrate it for datadog monitoring tools and if any alert get trigger the thrashold we get pagged on-call rotaion.

What do you dislike about Opsgenie?

The Most dislike features about opsgenie are:

1) The licensing cost is very high for any small orgnization.

2) Our company heavenly relay on this opsgenie tools any outage or performance issues or delay in alert can lead to excissive loss.

3) The documentation can me imporved and have more topic should be available in Atlassian university.

What problems is Opsgenie solving and how is that benefiting you?

It helps or company get notificed 24 hours. As a IT infrastructure teams member our outage can get at any time with helps of opsgenie we instant detect the issue and works on resolution. The integration with lot of third part platform helps us to easily integrate and works on diffrent pagging tools. It also helps in pagging diffrent teams on-call person at time of outage or service distruption.

Shaharukh M

August 15, 2023 Source: G2.com

"Super Opsgenie"

What do you like best about Opsgenie?

Nice best experience on website also I appreciate the support team for help me

What do you dislike about Opsgenie?

Nothing ever thinks are perfect nothing is dislike

What problems is Opsgenie solving and how is that benefiting you?

This solved every problem I has thank so much for your hel

Hernan F

August 2, 2023 Source: G2.com

"Opsgenie is a key tool for our business"

What do you like best about Opsgenie?

What I like best about Opsgenie is that it automates all my incident processes. I don´t have to worry about if my team got the alerts or is assigned correctly, Opsgenie manages all that for me in a simple way. Anybody can setup Opsgenie.

What do you dislike about Opsgenie?

What I don't like about Opsgenie is that it doesn't give me a Microsoft Teams option for the incident conference room, my organization does not use Zoom so that feature is not useful to me.

What problems is Opsgenie solving and how is that benefiting you?

It connects to my PRTG monitor and automatically assemble a conference room to solve the incident. I don't have to pay for another alerting tool and my team is always aware of what is happening.

Aman S

August 22, 2022 Source: G2.com

"The ultimate product for monitoring -Opsgenie"

What do you like best about Opsgenie?

Opsgenie is one place where we can put all our production and development servers and configure the appropriate templates,proxies,etc for them and monitor them efficiently .The additional feature of Opsgenie is that we can put a phone call or sms alert whenever we get a specific priority alert like p1 or p2 whenever it triggers in Opsgenie.Opsgenie helps to avoid Outage in production systems by informing the team about any server which needs to be fixed before the customer gets the problem.

What do you dislike about Opsgenie?

I have been working on Opsgenie for two years and as per my experience ,if we have put all the templates,groups ,proxies and macros configuration correctly then there is no chance of missing an alert.So there is nothing i can dislike about Opsgenie.

What problems is Opsgenie solving and how is that benefiting you?

The most important thing is to monitor our servers which we have created for our customers.Opsgenie solves that problem by giving us real time data about our servers like apache usage,memory usage,CPU usage,logs of our services.It also runs predefined scripts configured in zabbix to solve some basic issues like clearing cache,logging out disconnected users from all servers which helps in reducing alerts.Opsgenie has additional feature of Alert anaylsis where we can get meaningful insights and trends about the alerts we get and we can filter our analysis on the basis of days,weeks,months and years.

Anonymous User

June 30, 2022 Source: G2.com

"Great to notify you when oncall"

What do you like best about Opsgenie?

This system allows staff in your organization to keep track of and organized your on-call schedules.

What do you dislike about Opsgenie?

So far, there really isn't anything that I dislike.

What problems is Opsgenie solving and how is that benefiting you?

On-call scheduling and notification.

Opsgenie Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Opsgenie?

Review Summary

Pros

Cons

Vivek V

Verified User in Telecommunications

Verified User in Computer & Network Security

Anonymous User

Verified User in Computer Software

khatibur R

Shaharukh M

Hernan F

Aman S

Anonymous User

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