Lithium is an easy to use, precise software which lets the user publish content on various social media platforms and also respond to posts published by others. Brands benefit from this software as they get connected to customers and get them to know about new products and deals through social media. Lithium uses its tools and other features to create a pleasant experience for the client as well as the customers interacting on social media. Due to its combination of innovative marketing customer service, lithium becomes a popular choice among the users looking for an effective social media marketing software.
|Support||24/7 (Live rep) Business Hours Online||Customer Type||Large Enterprises Medium Business Small Business|
|API||NA||Contact||San Francisco, CA/ +1 415-757-3100|
|Deployment||SaaS/Web/Cloud||Category||Social Media Management Software|
Your customers are on every social network, right now, sharing their experiences. With Lithium, you can connect your customers, content and conversations at the right digital moment.
Manage social customer service at scale while improving quality.
Publish social content to drive deeper engagement in half the time.
Transform your website into a social destination.
Fast response times and personalized support. The most popular option for the majority of customers.
Get an assigned technical account manager and our fastest response times for mission critical environments.
Disclaimer: The pricing details were last updated on 30/03/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Pros: It's feature rich. All main discussion styles are represented (Ideation, Knowledgebase, Discussions etc.). Pretty much zero downtime in all the years we've been a customer. Excellent success support services to help you get the most out of the product.
Cons: If I'm picky, a slight change of focus towards Publisher in the last year or so. Has community innovation suffered? It's also definitely not the cheapest platform out there but we've found (via extensive research) that it's the best.
Overall: I'm overall very happy with my experience so far with Lithium. We've recently extended our contract, can't show higher praise than that.
Pros: Configurability. There are so many tools, features and functions, that you can easily customize your community to meet your industry needs.
Ease of use. Out of the box both users and admins can easily begin using the Community, but it also offers more technical options, and training for everything.
SEO. The entire Community is built for optimization, tags, labels, the ability to create custom search, titles, text & canonical URLs.
Cons: Overall I am very satisfied, as with any tool there is always room from improvement or change, every company has specific needs, so these are a couple of things that would benefit me.
Search. The internal search tool works good, but there is room for improvement. Lithium is currently working on enhancements, so I am looking forward to the new changes.
Surveys. They have a great survey tool, but I would love to see an enhancement that would allow agents/community managers to respond to customer survey responses. This is probably an industry thing, but our customers tend to use the survey tool as a complaint box.
Overall: Originally we started out using Lithium Communities, with our prepaid brands Boost & Virgin, after a very successful launch, we made the decision to move our 12 year old Sprint Community, over to Lithium. Initially the primary purpose for all Communities was call deflection. More recently we have begun to use it to improve our customer experience. The online Communities have had nothing but positive impacts on ROI. We have seen significant increases in Visits, Call Deflection, Engagement, Self-Service.
If you would like more detail, please read about our Social Support success at https://lithosphere.lithium.com/t5/Lithy-Awards-2018/Lithys-2018-Sprint-Social-Support-Champion/cns-p/489438
Pros: Lithium is a great social media management tool. It is easy to get started and makes its convenient to monitor multiple social media platforms at once.
Cons: I think it has been a great platform so far. No complaints. Easy enough to use for beginners and intermediate users.
Pros: It's intuitive. I downloaded it, installed it, and it guided me through exactly how to get started with it.
Cons: I suppose the banality of social media in general, but that's not really a knock on the application.
I really enjoyed the ease of use and the clear visuals of our market presence and engagement on social media.
It was a bit pricy, though this is understandable as lithium is a premium service and has some very high profile clients.
It is way to expensive for smaller firms.
At the time our group sought to expand and evaluate our social media presence across a broad range of platforms.
Lithium is ok in kind of moderation and the interface isn’t bad
The listening part isn’t that good and the sentiment analysis for the Arabic isn’t accurate
Managing more than one account
Pros: Lithium allows us to have 1-1 conversations with with our active consumer base, and also allows them to have interactions with one another.
Cons: I honestly can't say anything that i dislike about this software. However, my least favorite part of any software is integration.
I like how easy it was to
Use but it could definitely run smoother.
It runs a little slow but it definitely gets the job done.
Getting my brand out more and I realized that if you do it the correct way it works.
Pros: I think the highlight of Lithium is the ability to have an instant response, at any time of the day or night. As the server tends to work 24/7. I deeply enjoy the direct connection through social channels, which gives me the ability to see an overview of my entire network. It has an excellent integration between forums and knowledge base. It easily converts a good publication in the forum into a KB article that will help the community forever. There are also many excellent functions, such as accepting an answer as a solution, giving prestige and things like badges. Lithium allows you to leverage your community to easily agglutinate the complementary support of sources and guides for your other users.
Cons: We use a personalized version of it, therefore our experience may be different, but there are many inconsistencies and difficulties. For example, if two users have the same email address, it is difficult to change or delete one. That kind of things.
Pros: It is a very useful tool to control and monitor the contents of social networks and offer an immediate response and a better customer support service, it is easy to use with a friendly platform that also allows assigning a specific content to the work team
Cons: You have to improve the post tracking tool, in addition to the use of automatic words and tags so that you do not miss any information that is not within the content that interests us
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