Home/Social Media Management Software/Lithium Social Media Management
Updated on: June 18, 2019
What is Lithium Social Media Management ?
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Lithium Social Media Management - Social Media Management Software : SaaSworthy.com
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Lithium Social Media Management

An all in one guide to social media
★★★★★
★★★★★
(22 Ratings) Write Review

Lithium is an easy to use, precise software which lets the user publish content on various social media platforms and also respond to posts published by others. Brands benefit from this software as they get connected to customers and get them to know about new products and deals through social media. Lithium uses its tools and other features to create a pleasant experience for the client as well as the customers interacting on social media. Due to its combination of innovative marketing customer service, lithium becomes a popular choice among the users looking for an effective social media marketing software.

Lithium Social Media Management Features Show All Features

Lithium Social Media Management Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API NA Contact San Francisco, CA/ +1 415-757-3100
Deployment SaaS/Web/Cloud Category Social Media Management Software

Lithium Social Media Management Pricing

Pricing ModelFree Trial , Subscription , Quotation Based
How much does Lithium Social Media Management cost ?
Lithium Social Media Management provides a custom pricing for their software.
The Lithium Engagement Platform
Custom

Your customers are on every social network, right now, sharing their experiences. With Lithium, you can connect your customers, content and conversations at the right digital moment.

  • All the Features of Communities, Social Media Management-Social Publishing and Social Media Management-Social Response Plus
  • Tribal Knowledge Base
  • Crowdsourced Ideas
  • Experts
  • CRM Integrations
  • Shared Dashboard
  • Monitor Wall
Social Media Management Social Response
Custom

Manage social customer service at scale while improving quality.

  • Response Analytics
  • Mobile Application
  • Enterprise Level Workflows
  • Support for Facebook Messenger
  • Support for Twitter Customer Feedback
  • CRM and Reporting APIs
Social Media Management Social Publishing
Custom

Publish social content to drive deeper engagement in half the time.

  • Global Content Calendar
  • Campaign Planning
  • Content and Posting recommendations
  • Roles, workflows and approvals
  • Social Marketing Analytics
  • Reporting APIs
Communities
Custom

Online Communities

Transform your website into a social destination.

  • Lithium Social Intelligence
  • Premium Gamification
  • Value Analytics and Benchmarking
  • Mobile/Responsive
  • Social Contests
  • Bulk Data API
Standard Plan
Custom

Fast response times and personalized support. The most popular option for the majority of customers.

Premium Plan
Custom

Get an assigned technical account manager and our fastest response times for mission critical environments.

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Disclaimer: The pricing details were last updated on 30/03/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Lithium Social Media Management Reviews

OVERALL RATING
4.1
Based on 22 Rating(s)
Rating Distribution
  • 17
  • 2
  • 2
  • 1
  • 0
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Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 12 September 2018)
Six years with Lithium Communities

Pros: It's feature rich. All main discussion styles are represented (Ideation, Knowledgebase, Discussions etc.). Pretty much zero downtime in all the years we've been a customer. Excellent success support services to help you get the most out of the product.

Cons: If I'm picky, a slight change of focus towards Publisher in the last year or so. Has community innovation suffered? It's also definitely not the cheapest platform out there but we've found (via extensive research) that it's the best.

Overall: I'm overall very happy with my experience so far with Lithium. We've recently extended our contract, can't show higher praise than that.

...more
Allison F.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 16 August 2018)
Using Lithium? Consult an expert!

Pros: Configurability. There are so many tools, features and functions, that you can easily customize your community to meet your industry needs.
Ease of use. Out of the box both users and admins can easily begin using the Community, but it also offers more technical options, and training for everything.
SEO. The entire Community is built for optimization, tags, labels, the ability to create custom search, titles, text & canonical URLs.

Cons: Overall I am very satisfied, as with any tool there is always room from improvement or change, every company has specific needs, so these are a couple of things that would benefit me.
Search. The internal search tool works good, but there is room for improvement. Lithium is currently working on enhancements, so I am looking forward to the new changes.
Surveys. They have a great survey tool, but I would love to see an enhancement that would allow agents/community managers to respond to customer survey responses. This is probably an industry thing, but our customers tend to use the survey tool as a complaint box.

Overall: Originally we started out using Lithium Communities, with our prepaid brands Boost & Virgin, after a very successful launch, we made the decision to move our 12 year old Sprint Community, over to Lithium. Initially the primary purpose for all Communities was call deflection. More recently we have begun to use it to improve our customer experience. The online Communities have had nothing but positive impacts on ROI. We have seen significant increases in Visits, Call Deflection, Engagement, Self-Service.

If you would like more detail, please read about our Social Support success at https://lithosphere.lithium.com/t5/Lithy-Awards-2018/Lithys-2018-Sprint-Social-Support-Champion/cns-p/489438

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 31 July 2018)
Easy enough to use for beginners and intermediate users.

Pros: Lithium is a great social media management tool. It is easy to get started and makes its convenient to monitor multiple social media platforms at once.

Cons: I think it has been a great platform so far. No complaints. Easy enough to use for beginners and intermediate users.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 10 July 2018)
Simple.

Pros: It's intuitive. I downloaded it, installed it, and it guided me through exactly how to get started with it.

Cons: I suppose the banality of social media in general, but that's not really a knock on the application.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 18 June 2018)
"Limited use but fairly decent experience with Lithium"

What do you like best?

I really enjoyed the ease of use and the clear visuals of our market presence and engagement on social media.

What do you dislike?

It was a bit pricy, though this is understandable as lithium is a premium service and has some very high profile clients.

Recommendations to others considering the product

It is way to expensive for smaller firms.

What business problems are you solving with the product? What benefits have you realized?

At the time our group sought to expand and evaluate our social media presence across a broad range of platforms.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 15 June 2018)
"Is ok but not for telecom companies "

What do you like best?

Lithium is ok in kind of moderation and the interface isn’t bad

What do you dislike?

The listening part isn’t that good and the sentiment analysis for the Arabic isn’t accurate

What business problems are you solving with the product? What benefits have you realized?

Managing more than one account

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 17 May 2018)
Great Software To Manage Community

Pros: Lithium allows us to have 1-1 conversations with with our active consumer base, and also allows them to have interactions with one another.

Cons: I honestly can't say anything that i dislike about this software. However, my least favorite part of any software is integration.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 09 March 2018)
"Good but needs updates. "

What do you like best?

I like how easy it was to

Use but it could definitely run smoother.

What do you dislike?

It runs a little slow but it definitely gets the job done.

What business problems are you solving with the product? What benefits have you realized?

Getting my brand out more and I realized that if you do it the correct way it works.

...more
Karenny P.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 28 February 2018)
The power of the web become the best complete community experience

Pros: I think the highlight of Lithium is the ability to have an instant response, at any time of the day or night. As the server tends to work 24/7. I deeply enjoy the direct connection through social channels, which gives me the ability to see an overview of my entire network. It has an excellent integration between forums and knowledge base. It easily converts a good publication in the forum into a KB article that will help the community forever. There are also many excellent functions, such as accepting an answer as a solution, giving prestige and things like badges. Lithium allows you to leverage your community to easily agglutinate the complementary support of sources and guides for your other users.

Cons: We use a personalized version of it, therefore our experience may be different, but there are many inconsistencies and difficulties. For example, if two users have the same email address, it is difficult to change or delete one. That kind of things.

...more
Fernando G.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 27 February 2018)
A great help to manage the content of social media

Pros: It is a very useful tool to control and monitor the contents of social networks and offer an immediate response and a better customer support service, it is easy to use with a friendly platform that also allows assigning a specific content to the work team

Cons: You have to improve the post tracking tool, in addition to the use of automatic words and tags so that you do not miss any information that is not within the content that interests us

...more
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Lithium Social Media Management Screenshots

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Lithium screenshot: Lithium supervisor
Lithium screenshot: Sending responses in Lithium
Lithium screenshot: Responding to a stroy in Lithium
Lithium screenshot: Lithium social media analytics
Lithium screenshot: Lithium discussion forums
Lithium screenshot: Social Publishing in Lithium
Lithium screenshot: Lithium CIC Dashboard
screenshots
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screenshots
screenshots
screenshots
Lithium screenshot: Lithium supervisor
Lithium screenshot: Sending responses in Lithium
Lithium screenshot: Responding to a stroy in Lithium
Lithium screenshot: Lithium social media analytics
Lithium screenshot: Lithium discussion forums
Lithium screenshot: Social Publishing in Lithium
Lithium screenshot: Lithium CIC Dashboard

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by Lithium
Social Customer Experience - What It Means, Why It Matters for Brands
This whitepaper provides with Information to learn how to drive real business outcomes with social customer experience....
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by Lithium
Eight Essentials for Managing Social at Scale
In this report, get the details on how Lithium Social Media Management enables your team to deliver excellent customer...
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