Home/Social Media Management Software/Lithium Social Media Management
Updated on: June 24, 2021
What is Lithium Social Media Management ?

Lithium Social Media Management

An all in one guide to social media
(22 Ratings) Write Review

Lithium Social Media Management has been rebranded to Khoros Marketing. Check Khoros Marketing

Lithium is an easy to use, precise software which lets the user publish content on various social media platforms and also respond to posts published by others. Brands benefit from this software as they get connected to customers and get them to know about new products and deals through social media. Lithium uses its tools and other features to create a pleasant experience for the client as well as the customers interacting on social media. Due to its combination of innovative marketing customer service, lithium becomes a popular choice among the users looking for an effective social media marketing software.

Lithium Social Media Management Features Show All Features

Lithium Social Media Management Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API NA Location / Phone Number San Francisco, CA/ +1 415-757-3100
Deployment SaaS/Web/Cloud Category Social Media Management Software

Lithium Social Media Management Pricing

Pricing ModelFree Trial , Subscription , Quotation Based
The Lithium Engagement Platform
Custom

Your customers are on every social network, right now, sharing their experiences. With Lithium, you can connect your customers, content and conversations at the right digital moment.

  • All the Features of Communities, Social Media Management-Social Publishing and Social Media Management-Social Response Plus
  • Tribal Knowledge Base
  • Crowdsourced Ideas
  • Experts
  • CRM Integrations
  • Shared Dashboard
  • Monitor Wall
Social Media Management Social Response
Custom

Manage social customer service at scale while improving quality.

  • Response Analytics
  • Mobile Application
  • Enterprise Level Workflows
  • Support for Facebook Messenger
  • Support for Twitter Customer Feedback
  • CRM and Reporting APIs
Social Media Management Social Publishing
Custom

Publish social content to drive deeper engagement in half the time.

  • Global Content Calendar
  • Campaign Planning
  • Content and Posting recommendations
  • Roles, workflows and approvals
  • Social Marketing Analytics
  • Reporting APIs
Communities
Custom

Online Communities

Transform your website into a social destination.

  • Lithium Social Intelligence
  • Premium Gamification
  • Value Analytics and Benchmarking
  • Mobile/Responsive
  • Social Contests
  • Bulk Data API
Standard Plan
Custom

Fast response times and personalized support. The most popular option for the majority of customers.

Premium Plan
Custom

Get an assigned technical account manager and our fastest response times for mission critical environments.

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Disclaimer: The pricing details were last updated on 30/03/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Lithium Social Media Management pricing.

Lithium Social Media Management FAQs

Lithium Social Media Management is Social Media Management Software. Lithium Social Media Management offers the following functionalities:

  • Content Management
  • Analytics (Social Media)
  • Auto Publishing
  • Brand Tracking
  • Customer Engagement
  • Multi-Account Management
  • Multi-User Collaboration
  • Posts Scheduling
  • Social Media Monitoring

Learn more about Lithium Social Media Management features.

No, Lithium Social Media Management does not provide API.

Ask the Community View Community

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Lithium Social Media Management Reviews

OVERALL RATING
4.2
Based on 22 Rating(s)
Rating Distribution
  • 35.3 %
  • 47.1 %
  • 11.8 %
  • 5.9 %
  • 0 %
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Administrator in TelecommunicationsSource : g2crowd.com
(Reviewed on 05 September 2019)
"Khoros"

What do you like best?

Khoros is a such a great tool in merging and consolidating customer interactions from different social media channels.

Within the same Window, my agents are bale to respond to both Twitter, Instagram and Facebook posts without a hustle.

What do you dislike?

I have not had any bad experience with Khoros so far. Happy user

What problems are you solving with the product? What benefits have you realized?

We have solved Channel integration challenges .

...more
Source : g2crowd.com
(Reviewed on 17 July 2019)
"Khoros Care - A Must Have Tool"

What do you like best?

I like that this tool is very effective when it comes to social media monitoring and offers powerful features for social customer service. It is easy to use and comes at a great price

What do you dislike?

No issues at all. Khoros Care has been very instrumental.

Recommendations to others considering the product:

Khoros Care is a great tool and a must have for the customer care support team.

What problems are you solving with the product? What benefits have you realized?

Khoros Care has been very instrumental when it comes to social media monitoring.

...more
Source : g2crowd.com
(Reviewed on 16 July 2019)
"My Review of Khoros Care"

What do you like best?

I like Khoros Care as it's very effective, easy to use and makes it effortless to handle our social media clients.

What do you dislike?

Khoros Care to handle our social media clients and I have had no issues with this app

Recommendations to others considering the product:

It's an amazing solution. Go for it

What problems are you solving with the product? What benefits have you realized?

We use Khoros Care for all our social Customer service needs as well as our main social media monitoring tool.

...more
Source : g2crowd.com
(Reviewed on 29 June 2019)
"Khoros Review"

What do you like best?

It is easy to use especially when responding to queries that come through via social media platforms like Facebook, twitter and Instagram.

What do you dislike?

It requires logins and therefore cannot be used when one has no account with the soft ware.

Recommendations to others considering the product:

Best software to use when dealing with online queries especially social media.

What problems are you solving with the product? What benefits have you realized?

Customer care queries that come through social media and clients are given resolutions on first time of contact.

...more
Source : g2crowd.com
(Reviewed on 28 December 2017)
"Amazing social media management platform "

What do you like best?

There are so many options for data reporting making things incredibly easy to see trends and track agent performance.

What do you dislike?

Auto-assigning tickets is not integrated as of yet. Additionally, it’s difficult to navigate through closed tickets.

Recommendations to others considering the product

I would definitely recommend other companies who want to significantly improve their social media presence utilize Lithium’s services.

What business problems are you solving with the product? What benefits have you realized?

Seeing trends is making things very clear in regards to what we need to do to improve and grow business.

...more
Source : g2crowd.com
(Reviewed on 10 February 2015)
"Lithium Tool for Hilton Suggests! Program"

What do you like best?

Ease of use. Lithium is a great product because of its range of functionalities- from monitoring ongoing conversations to filtering through conversations online before jumping in.

What do you dislike?

Not getting email reminders when I'm logged in

Recommendations to others considering the product

Lithium is easy to use for a variety of reasons- the number one reason is that it takes a lot of effort out of social media management.

What business problems are you solving with the product? What benefits have you realized?

I participate in the Hilton Suggests program with my company and was part of the pilot for Lithium. Through Hilton Suggests, our team seeks out Twitter users who are looking for recommendations on activities in our area. I think Lithium is a great tool for this purpose because the software filters through relevant and irrelevant posts according to our parameters, and we can then respond through @HiltonSuggests to provide great suggestions for the end user.

...more
Source : g2crowd.com
(Reviewed on 09 March 2018)
"Good but needs updates. "

What do you like best?

I like how easy it was to

Use but it could definitely run smoother.

What do you dislike?

It runs a little slow but it definitely gets the job done.

What business problems are you solving with the product? What benefits have you realized?

Getting my brand out more and I realized that if you do it the correct way it works.

...more
Administrator in Computer SoftwareSource : g2crowd.com
(Reviewed on 03 February 2020)
"Khoros Intelligence makes social listening easy"

What do you like best?

The user interface is very customer friendly. It's also really easy to adjust your search parameters and play with keywords on the fly. One of my favorite elements is the ability to run searches within a profile. The exportable reports make it easy to share information across the organization.

What do you dislike?

The limited ability to go back in time. It makes it difficult to do year over year comparisons. It would be nice if the 9 month window could be expanded.

What problems are you solving with the product? What benefits have you realized?

N/A

...more
Source : g2crowd.com
(Reviewed on 21 September 2016)
"Lithium helps in analyzing Social Media"

What do you like best?

User Interface is very robust and is capable of handling large amount of content which comes in real-time. The best thing about Lithium is that it has the capability to filter out Facebook posts or Twitter tweets that one needs to respond to on priority basis which saves a lot of time. It is designed in a visual way so one can easily track the flow and find out when the issue gets resolved. It gets integrated with Salesforce, and therefore lets you see if the cases actually originate from product fans.

What do you dislike?

it is not able to predict if someone is accessing it from a mobile device but it doesn’t specify whether it is a phone or a tablet.

Recommendations to others considering the product

It is a useful tool for workflow management which allows the users to collaborate with each other in real time. You can also explore Facebook and Twitter community users by integrating them with Lithium.

What business problems are you solving with the product? What benefits have you realized?

It is being used to reach out to the potential customers and serve the existing customers in a better way to increase the social media community users. At a particular time, a single agent gets assigned to a conversation with a customer. As soon as the conversation gets assigned, it gets removed from the waiting queue from list of all the agents. It stays with the agent till the conversation gets completely finished.

...more
Source : g2crowd.com
(Reviewed on 07 August 2015)
"Lithium is a fantastic product"

What do you like best?

I really like how good of a tool Lithium is for managing social interactions across a variety of services. It's a one stop shop. Everything is logged, from a compliance, monitoring and quality perspective this makes life so much easier. We can see every conversation we've ever handled going back to the start, all conversations have their unique identifier as a reference.

Integrations are currently available for Facebook, Twitter, Google+ and Radian6 with RSS available as well, API support is in the works to expand the range of services that can be integrated.

What do you dislike?

The Analytics section is a bit lacking and makes it difficult to track a variety of analytical data paths. Publishing is not one of Lithium Social Web's strong points currently, it is limited to text, links and embedded images. Video currently isn't part of this and the content calendar for publishing can become a little cluttered. Geo-targeting is also a missing feature from the publish capability currently.

As mentioned previously Lithium Social Web is geared more towards Social Customer Support rather than Marketing. That said you can schedule content and build a basic content calendar targeting specific or multiple social accounts.

What business problems are you solving with the product? What benefits have you realized?

Lithium Social Web has had a massive impact on our Social Support strategy. There's nothing like it that we've seen out there that comes close to the capabilities that this platform has. It is an extremely robust and powerful tool which is always growing.

We've been able to reach more customers quicker on Social and listen to more content than before using Social Web. This greater reach has had a profound impact on our customer behaviour with many choosing to use Social as a first point of contact. Growth in certain channels such as Twitter as a result has been exponential.

...more
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Lithium Social Media Management Screenshots

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Lithium screenshot: Lithium supervisor
Lithium screenshot: Sending responses in Lithium
Lithium screenshot: Responding to a stroy in Lithium
Lithium screenshot: Lithium social media analytics
Lithium screenshot: Lithium discussion forums
Lithium screenshot: Social Publishing in Lithium
Lithium screenshot: Lithium CIC Dashboard
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Lithium screenshot: Lithium supervisor
Lithium screenshot: Sending responses in Lithium
Lithium screenshot: Responding to a stroy in Lithium
Lithium screenshot: Lithium social media analytics
Lithium screenshot: Lithium discussion forums
Lithium screenshot: Social Publishing in Lithium
Lithium screenshot: Lithium CIC Dashboard

Download white papers and ebooks on Lithium Social Media Management View All Downloads

by Lithium
Social Customer Experience - What It Means, Why It Matters for Brands
This whitepaper provides with Information to learn how to drive real business outcomes with social customer experience....
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DOWNLOAD
by Lithium
Eight Essentials for Managing Social at Scale
In this report, get the details on how Lithium Social Media Management enables your team to deliver excellent customer...
read more
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