Lithium Social Media Management has been rebranded to Khoros Marketing. Check
Lithium is an easy to use, precise software which lets the user publish content on various social media platforms and also respond to posts published by others. Brands benefit from this software as they get connected to customers and get them to know about new products and deals through social media. Lithium uses its tools and other features to create a pleasant experience for the client as well as the customers interacting on social media. Due to its combination of innovative marketing customer service, lithium becomes a popular choice among the users looking for an effective social media marketing software.
|Support||24/7 (Live rep) Business Hours Online||Customer Type||Large Enterprises Medium Business Small Business|
|API||NA||Location / Phone Number||San Francisco, CA/ +1 415-757-3100|
|Deployment||SaaS/Web/Cloud||Category||Social Media Management Software|
Your customers are on every social network, right now, sharing their experiences. With Lithium, you can connect your customers, content and conversations at the right digital moment.
Manage social customer service at scale while improving quality.
Publish social content to drive deeper engagement in half the time.
Transform your website into a social destination.
Fast response times and personalized support. The most popular option for the majority of customers.
Get an assigned technical account manager and our fastest response times for mission critical environments.
Disclaimer: The pricing details were last updated on 30/03/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
I like that this tool is very effective when it comes to social media monitoring and offers powerful features for social customer service. It is easy to use and comes at a great price
No issues at all. Khoros Care has been very instrumental.
Khoros Care is a great tool and a must have for the customer care support team.
Khoros Care has been very instrumental when it comes to social media monitoring.
I like Khoros Care as it's very effective, easy to use and makes it effortless to handle our social media clients.
Khoros Care to handle our social media clients and I have had no issues with this app
It's an amazing solution. Go for it
We use Khoros Care for all our social Customer service needs as well as our main social media monitoring tool.
It is easy to use especially when responding to queries that come through via social media platforms like Facebook, twitter and Instagram.
It requires logins and therefore cannot be used when one has no account with the soft ware.
Best software to use when dealing with online queries especially social media.
Customer care queries that come through social media and clients are given resolutions on first time of contact.
Never received an e-mail to register with. Checked my spam and inbox 😑
I really enjoyed the ease of use and the clear visuals of our market presence and engagement on social media.
It was a bit pricy, though this is understandable as lithium is a premium service and has some very high profile clients.
It is way to expensive for smaller firms.
At the time our group sought to expand and evaluate our social media presence across a broad range of platforms.
Lithium is ok in kind of moderation and the interface isn’t bad
The listening part isn’t that good and the sentiment analysis for the Arabic isn’t accurate
Managing more than one account
I like how easy it was to
Use but it could definitely run smoother.
It runs a little slow but it definitely gets the job done.
Getting my brand out more and I realized that if you do it the correct way it works.
There are so many options for data reporting making things incredibly easy to see trends and track agent performance.
Auto-assigning tickets is not integrated as of yet. Additionally, it’s difficult to navigate through closed tickets.
I would definitely recommend other companies who want to significantly improve their social media presence utilize Lithium’s services.
Seeing trends is making things very clear in regards to what we need to do to improve and grow business.
Being able to sort categories and refine searches.
Unclear rating system: would like to see a net score for each at the top. Also, being able to go to the platform from the page.
Finding a platform that has all the items we have currently but with a better user experience and continual improvements.
Helpful emails with tips/updates in social media management
Not as easy to navigate as most sites - would love to have more features. It’s just not as a seamless as an experience when compared to social media mgmt sites like Co schedule or Hootsuite.
Haven’t noticed many benefits so far.