AT

Administrator in Telecommunications

September 5, 2019 Source: G2.com

"Khoros"

What do you like best?

Khoros is a such a great tool in merging and consolidating customer interactions from different social media channels.

Within the same Window, my agents are bale to respond to both Twitter, Instagram and Facebook posts without a hustle.

What do you dislike?

I have not had any bad experience with Khoros so far. Happy user

What problems are you solving with the product? What benefits have you realized?

We have solved Channel integration challenges .

UT

User in Telecommunications

June 29, 2019 Source: G2.com

"Khoros Review"

What do you like best?

It is easy to use especially when responding to queries that come through via social media platforms like Facebook, twitter and Instagram.

What do you dislike?

It requires logins and therefore cannot be used when one has no account with the soft ware.

Recommendations to others considering the product:

Best software to use when dealing with online queries especially social media.

What problems are you solving with the product? What benefits have you realized?

Customer care queries that come through social media and clients are given resolutions on first time of contact.

UT

User in Telecommunications

December 28, 2017 Source: G2.com

"Amazing social media management platform "

What do you like best?

There are so many options for data reporting making things incredibly easy to see trends and track agent performance.

What do you dislike?

Auto-assigning tickets is not integrated as of yet. Additionally, it’s difficult to navigate through closed tickets.

Recommendations to others considering the product:

I would definitely recommend other companies who want to significantly improve their social media presence utilize Lithium’s services.

What problems are you solving with the product? What benefits have you realized?

Seeing trends is making things very clear in regards to what we need to do to improve and grow business.

IM

Ivan M

June 5, 2016 Source: G2.com

"Lithium review"

What do you like best?

The software is interesting, it allows direct connection through social channels and action from the users feedback and ideas, The response and engagement on social networks can be vital for the business needs. Ideas crouwdsoursing and ideas can be achieve and shared together.

What do you dislike?

I didnot come across any negative feedback and experiences while using this software.

Recommendations to others considering the product:

I would recommend others to try using this product and see if it meets the business requirements and it might be helpful with some modern needs.

What problems are you solving with the product? What benefits have you realized?

The software helps with fast social engagement and it helps to increase the fan base and to share ideas and learn from each other.

MH

Melissa K. H

February 10, 2015 Source: G2.com

"Lithium Tool for Hilton Suggests! Program"

What do you like best?

Ease of use. Lithium is a great product because of its range of functionalities- from monitoring ongoing conversations to filtering through conversations online before jumping in.

What do you dislike?

Not getting email reminders when I'm logged in

Recommendations to others considering the product:

Lithium is easy to use for a variety of reasons- the number one reason is that it takes a lot of effort out of social media management.

What problems are you solving with the product? What benefits have you realized?

I participate in the Hilton Suggests program with my company and was part of the pilot for Lithium. Through Hilton Suggests, our team seeks out Twitter users who are looking for recommendations on activities in our area. I think Lithium is a great tool for this purpose because the software filters through relevant and irrelevant posts according to our parameters, and we can then respond through @HiltonSuggests to provide great suggestions for the end user.

UF

User in Motion Pictures and Film

March 9, 2018 Source: G2.com

"Good but needs updates. "

What do you like best?

I like how easy it was to

Use but it could definitely run smoother.

What do you dislike?

It runs a little slow but it definitely gets the job done.

What problems are you solving with the product? What benefits have you realized?

Getting my brand out more and I realized that if you do it the correct way it works.

AS

Administrator in Computer Software

February 3, 2020 Source: G2.com

"Khoros Intelligence makes social listening easy"

What do you like best?

The user interface is very customer friendly. It's also really easy to adjust your search parameters and play with keywords on the fly. One of my favorite elements is the ability to run searches within a profile. The exportable reports make it easy to share information across the organization.

What do you dislike?

The limited ability to go back in time. It makes it difficult to do year over year comparisons. It would be nice if the 9 month window could be expanded.

What problems are you solving with the product? What benefits have you realized?

N/A

CS

Consultant in Consumer Services

October 18, 2016 Source: G2.com

"Fantastic product, great experience "

What do you like best?

My customers are on social media sharing their experiences and I need to have the power to create a trusted connection with them. Lithium allows me to do that.

What do you dislike?

It's difficult to use, too much tech speak.

Recommendations to others considering the product:

Stick with it, even if you're confused at first, it's totally worth it

What problems are you solving with the product? What benefits have you realized?

I have satisfied customers and that means my business is profiting.

AA

Asim A

September 21, 2016 Source: G2.com

"Lithium helps in analyzing Social Media"

What do you like best?

User Interface is very robust and is capable of handling large amount of content which comes in real-time. The best thing about Lithium is that it has the capability to filter out Facebook posts or Twitter tweets that one needs to respond to on priority basis which saves a lot of time. It is designed in a visual way so one can easily track the flow and find out when the issue gets resolved. It gets integrated with Salesforce, and therefore lets you see if the cases actually originate from product fans.

What do you dislike?

it is not able to predict if someone is accessing it from a mobile device but it doesn’t specify whether it is a phone or a tablet.

Recommendations to others considering the product:

It is a useful tool for workflow management which allows the users to collaborate with each other in real time. You can also explore Facebook and Twitter community users by integrating them with Lithium.

What problems are you solving with the product? What benefits have you realized?

It is being used to reach out to the potential customers and serve the existing customers in a better way to increase the social media community users. At a particular time, a single agent gets assigned to a conversation with a customer. As soon as the conversation gets assigned, it gets removed from the waiting queue from list of all the agents. It stays with the agent till the conversation gets completely finished.

UA

User in Performing Arts

August 7, 2015 Source: G2.com

"Lithium is a fantastic product"

What do you like best?

I really like how good of a tool Lithium is for managing social interactions across a variety of services. It's a one stop shop. Everything is logged, from a compliance, monitoring and quality perspective this makes life so much easier. We can see every conversation we've ever handled going back to the start, all conversations have their unique identifier as a reference.

Integrations are currently available for Facebook, Twitter, Google+ and Radian6 with RSS available as well, API support is in the works to expand the range of services that can be integrated.

What do you dislike?

The Analytics section is a bit lacking and makes it difficult to track a variety of analytical data paths. Publishing is not one of Lithium Social Web's strong points currently, it is limited to text, links and embedded images. Video currently isn't part of this and the content calendar for publishing can become a little cluttered. Geo-targeting is also a missing feature from the publish capability currently.

As mentioned previously Lithium Social Web is geared more towards Social Customer Support rather than Marketing. That said you can schedule content and build a basic content calendar targeting specific or multiple social accounts.

What problems are you solving with the product? What benefits have you realized?

Lithium Social Web has had a massive impact on our Social Support strategy. There's nothing like it that we've seen out there that comes close to the capabilities that this platform has. It is an extremely robust and powerful tool which is always growing.

We've been able to reach more customers quicker on Social and listen to more content than before using Social Web. This greater reach has had a profound impact on our customer behaviour with many choosing to use Social as a first point of contact. Growth in certain channels such as Twitter as a result has been exponential.

Lithium Social Media Management Reviews

User Rating

Rating Distribution

Do You Use Lithium Social Media Management?

Administrator in Telecommunications

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

User in Telecommunications

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

User in Telecommunications

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Ivan M

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Melissa K. H

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

User in Motion Pictures and Film

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Administrator in Computer Software

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Consultant in Consumer Services

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Asim A

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

User in Performing Arts

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

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