Home/Business Intelligence Software/Zendesk Explore
Updated on: July 28, 2021
What is Zendesk Explore ?
Zendesk Explore - Business Intelligence Software
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82% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Zendesk Explore

Track and measure data to improve customer experience
(7 Ratings) Write Review

Zendesk Explore aims to enhance customer experience by improving the customer support process. With Zendesk Explore’s set of customer service tools, you can integrate data from any channel to enable you to measure customer experience, as well as work out where you can improve. With Zendesk Explore, you can bring together support data from email, phone, live chat, and social media to ensure you have all your analytics in one place. With the solution’s built-in analytics dashboard, you can see how your customers have been interacting with your brand, as well as get an overview of the performance of your customers support team, and track any customer support goals you may have. Zendesk Explore has different charts and dashboards for different purposes such as operational metrics and KPIs, along with customization options so you can adapt them to your own needs.

Zendesk Explore Features Show All Features

Zendesk Explore Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number San Francisco, CA - 94103 / 888-670-4887
Deployment SaaS/Web/Cloud Category Business Intelligence Software

Zendesk Explore Pricing

Pricing ModelFree Trial , Subscription
Lite

Software included with Support Professional and Enterprise

Features

  • Data Refresh Rate : Daily
  • US and EU Data Locality
  • Support Overview
  • Support Satisfaction and Satisfaction Prediction
  • Support Time Tracking
  • Support Efficiency
  • Support Agent Activity
  • Support Leaderboard
  • Support Backlog
  • Support SLAs
  • Knowledge Capture
  • Team Publishing
  • Answer Bot
  • Engagements
  • Agent Activity
  • Calls
  • Efficiency
  • Agent Activity
  • Data Export
Professional
$12 /User/Month

$12 per Agent per Month billed Annually or $9 per Agent per Month billed Monthly

Features

  • Support Tickets
  • Support Ticket Events
  • Support SLAs
  • Support Ticket Backlog
  • Support Agent Skills Routing
  • Calls
  • Chats
  • Guide Knowledge Capture
  • Guide Answer Bot
  • Guide Team Publishing
  • Data Refresh Rate : Hourly
  • Includes features of Lite plan, plus
  • Point-and-click chart and dashboard builder
  • 20 plus visualization options
  • Automatic chart selector
  • Drill-downs and data filtering
  • Predictive and `What if` analysis
  • Result manipulations
  • Chart configurations
  • Easy-to-use, custom calculations
  • Role Management
  • Sharing with agents and groups
  • Dashboard Security
  • Scheduled Delivery
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Disclaimer: The pricing details were last updated on 26/11/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Zendesk Explore pricing.

Zendesk Explore FAQs

Zendesk Explore is Business Intelligence Software. Zendesk Explore offers the following functionalities:

  • Ad hoc Analysis
  • Ad hoc Query
  • Benchmarking
  • Dashboard
  • Data Analysis
  • Key Performance Indicators
  • Strategic Planning
  • Trend Indicators

Learn more about Zendesk Explore features.

Yes, Zendesk Explore provides API.

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Videos on Zendesk Explore

Introducing Zendesk Explore
Introducing Zendesk Explore

Zendesk Explore Screenshots

Zendesk Explore : Dashboard screenshot
Zendesk Explore : Interacting with queries screenshot
Zendesk Explore : Dashboard screenshot
Zendesk Explore : Dashboard screenshot
Zendesk Explore : Interacting with queries screenshot

Disclaimer

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