Home/Business Intelligence Software/Zendesk Explore
Updated on: May 24, 2022

What is Zendesk Explore ?

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Zendesk Explore - Business Intelligence Software
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Zendesk Explore

Track and measure data to improve customer experience
(21 Ratings) Write Review

Zendesk Explore aims to enhance customer experience by improving the customer support process. With Zendesk Explore’s set of customer service tools, you can integrate data from any channel to enable you to measure customer experience, as well as work out where you can improve. With Zendesk Explore, you can bring together support data from email, phone, live chat, and social media to ensure you have all your analytics in one place. With the solution’s built-in analytics dashboard, you can see how your customers have been interacting with your brand, as well as get an overview of the performance of your customers support team, and track any customer support goals you may have. Zendesk Explore has different charts and dashboards for different purposes such as operational metrics and KPIs, along with customization options so you can adapt them to your own needs.

Zendesk Explore Features Show All Features

Zendesk Explore Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number San Francisco, CA - 94103 / 888-670-4887
Deployment SaaS/Web/Cloud Category Business Intelligence Software

Zendesk Explore Pricing

Pricing ModelFree Trial , Subscription
Suite Team
$49 /User/Month

$49 per agent/month billed annually

Features:

  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS, and live chat support
  • Help center - SINGLE
  • Easy-to-set up automations & workflows
  • AI-powered automated answers - UP TO 50
  • Unified agent workspace
  • Out-of-the-box reporting and analytics
  • Data and file storage - STANDARD
  • 1,000+ apps and integrations - PREBUILT
  • Robust APIs - STANDARD RATE LIMIT
  • Online, email, and phone support from the Zendesk team
  • Onboarding and adoption guidance
Suite Growth
$79 /User/Month

$79 per agent/month billed annually

Features:

  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS, and live chat support
  • Help center - MULTIPLE
  • Easy-to-set up automations & workflows with additional options
  • AI-powered automated answers - UP TO 100
  • Unified agent workspace
  • Out-of-the-box reporting and analytics
  • Data and file storage - INTERMEDIATE
  • 1,000+ apps and integrations - PREBUILT & CUSTOM
  • Robust APIs - ADVANCED RATE LIMIT
  • Online, email, and phone support from the Zendesk team
  • Onboarding and adoption guidance
  • Self-service customer portal
  • AI-powered knowledge management
  • Customizable ticket layouts
  • Light access licenses - UP TO 50
  • Service Level Agreement (SLA) management
  • Multilingual support and content
Suite Professional
$99 /User/Month

$99 per agent/month billed annually

Features:

  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS, and live chat support
  • Help center - MULTIPLE
  • Easy-to-set up automations & workflows with additional options
  • AI-powered automated answers - UP TO 500
  • Unified agent workspace
  • Out-of-the-box reporting and analytics
  • Data and file storage - INTERMEDIATE
  • 1,000+ apps and integrations - PREBUILT & CUSTOM
  • Robust APIs - ADVANCED RATE LIMIT
  • Online, email, and phone support from the Zendesk team
  • Onboarding and adoption guidance
  • Self-service customer portal
  • AI-powered knowledge management
  • Customizable ticket layouts
  • Light access licenses - UP TO 100
  • Service Level Agreement (SLA) management
  • Multilingual support and content
  • Conversation routing based on agent skill
  • Integrated community forums
  • Private conversation threads
  • Customizable and shareable dashboards
  • Advanced voice capabilities
  • Data Location Options
  • HIPAA compliance
  • Events Connector for Amazon Web Services
Suite Enterprise
$150 /User/Month

$150 per agent/month billed annually

Features:

  • All the core elements needed for excellent customer support, and
  • Custom team roles and permissions
  • Advanced knowledge management
  • Customizable agent workspaces
  • Customizable branding for web conversations
  • Light access licenses - UP TO 1000
  • Real-time, shareable and advanced reporting and analytics
  • Sandbox environment for change management
  • Robust APIs - ENTERPRISE RATE LIMIT
Additional enterprise-ready plans
$215 /User/Month

$215 per agent/month billed annually

Talk to us for a comprehensive solution that meets all your enterprise needs.

  • Protect your data with best-in-class security and compliance.
  • Fine-tune operations with granular controls and greater change management flexibility.
  • Extend your Zendesk instance and unify your data with custom integrations.
  • Get set up for success with advanced support and services from the Zendesk team
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Disclaimer: The pricing details were last updated on 11/10/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Zendesk Explore pricing.

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Videos on Zendesk Explore

Introducing Zendesk Explore
Introducing Zendesk Explore

Zendesk Explore Screenshots

Zendesk Explore : Dashboard screenshot
Zendesk Explore : Interacting with queries screenshot
Zendesk Explore : Dashboard screenshot
Zendesk Explore : Dashboard screenshot
Zendesk Explore : Interacting with queries screenshot

Zendesk Explore FAQs

Zendesk Explore is Business Intelligence Software. Zendesk Explore offers the following functionalities:

  • Trend Indicators
  • Strategic Planning
  • Key Performance Indicators
  • Data Analysis
  • Dashboard
  • Benchmarking
  • Ad hoc Query
  • Ad hoc Analysis

Learn more about Zendesk Explore features.

Yes, Zendesk Explore provides API.


Disclaimer

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