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About Zendesk Explore

Zendesk Explore aims to enhance customer experience by improving the customer support process. With Zendesk Explore’s set of customer service tools, you can integrate data from any channel to enable you to measure customer experience, as well as work out where you can improve. With Zendesk Explore, you can bring together support data from email, phone, live chat, and social media to ensure you have all your analytics in one place. With the solution’s built-in analytics dashboard, you can see how your customers have been interacting with your brand, as well as get an overview of the performance of your customers support team, and track any customer support goals you may have. Zendesk Explore has different charts and dashboards for different purposes such as operational metrics and KPIs, along with customization options so you can adapt them to your own needs.

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Screenshots & Videos

Zendesk Explore : Dashboard screenshot
Zendesk Explore : Interacting with queries screenshot
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Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Business Hours, Online

Zendesk Explore Features

Business Intelligence Features

Trend Indicators

Helps you in understanding the present situation and where your business is heading so that you can make decisions accordingly.

Strategic Planning

Defining future strategy or direction based on well-detailed reports and forecasts.

Key Performance Indicators

Evaluating and measuring the performance of the business which will help you make informed decisions and correcting past mistakes

Data Analysis

Helps in analyzing stored raw data and converting them into useful reports


A digital insight of reports and other workings on a single screen


Setting up standards and targets for your team and team members, so that they are performing at their best

Ad hoc Query

Helps in answering a query as and when it arises

Ad hoc Analysis

A statistical model, analytical report or any other type of data summary particularly designed to answer a single, specific business question.

Profitability Analysis

Forecasting the profitability of any particular proposal or optimizing the profitability of an existing project

Ad hoc Reports

Creates impromptu reports as and when the occasion requires
Zendesk Explore Pricing

Free Trial


Pricing Options

Premium Plans ( Subscription )

Pricing Plans

Screenshots of Vendor Pricing Page

Pricing screenshot
Disclaimer: The pricing details were last updated on 11/10/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Zendesk Explore Pricing.

Zendesk Explore Alternatives

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Zendesk Explore Reviews

User Rating

4/5 (Based on 27 Ratings)

Rating Distribution

  • Excellent

  • Very Good

  • Average

  • Poor

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Videos on Zendesk Explore

Zendesk Explore Screenshots

Zendesk Explore FAQs

What is Zendesk Explore used for?

Zendesk Explore is Business Intelligence Software. Zendesk Explore offers the following functionalities:

  • Trend Indicators
  • Strategic Planning
  • Key Performance Indicators
  • Data Analysis
  • Dashboard
  • Benchmarking
  • Ad hoc Query
  • Ad hoc Analysis

Learn more about Zendesk Explore features.

Does Zendesk Explore provide API?

Yes, Zendesk Explore provides API.

Zendesk Explore Contact

Vendor Details

San Francisco, CA - 94103

Contact Details


Social Media Handles

Not available

Articles on Zendesk Explore


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