Zendesk Explore

$49 per agent/month billed annually

Features:

• Industry-leading ticketing system
• Messaging across web, mobile and social
• Email, voice, SMS, and live chat support
• Help center - SINGLE
• Easy-to-set up automations & workflows
• AI-powered automated answers - UP TO 50
• Unified agent workspace
• Out-of-the-box reporting and analytics
• Data and file storage - STANDARD
• 1,000+ apps and integrations - PREBUILT
• Robust APIs - STANDARD RATE LIMIT
• Online, email, and phone support from the Zendesk team
• Onboarding and adoption guidance

$79 per agent/month billed annually

Features:

• Industry-leading ticketing system
• Messaging across web, mobile and social
• Email, voice, SMS, and live chat support
• Help center - MULTIPLE
• Easy-to-set up automations & workflows with additional options
• AI-powered automated answers - UP TO 100
• Unified agent workspace
• Out-of-the-box reporting and analytics
• Data and file storage - INTERMEDIATE
• 1,000+ apps and integrations - PREBUILT & CUSTOM
• Robust APIs - ADVANCED RATE LIMIT
• Online, email, and phone support from the Zendesk team
• Onboarding and adoption guidance
• Self-service customer portal
• AI-powered knowledge management
• Customizable ticket layouts
• Light access licenses - UP TO 50
• Service Level Agreement (SLA) management
• Multilingual support and content

$99 per agent/month billed annually

Features:

• Industry-leading ticketing system
• Messaging across web, mobile and social
• Email, voice, SMS, and live chat support
• Help center - MULTIPLE
• Easy-to-set up automations & workflows with additional options
• AI-powered automated answers - UP TO 500
• Unified agent workspace
• Out-of-the-box reporting and analytics
• Data and file storage - INTERMEDIATE
• 1,000+ apps and integrations - PREBUILT & CUSTOM
• Robust APIs - ADVANCED RATE LIMIT
• Online, email, and phone support from the Zendesk team
• Onboarding and adoption guidance
• Self-service customer portal
• AI-powered knowledge management
• Customizable ticket layouts
• Light access licenses - UP TO 100
• Service Level Agreement (SLA) management
• Multilingual support and content
• Conversation routing based on agent skill
• Integrated community forums
• Private conversation threads
• Customizable and shareable dashboards
• Advanced voice capabilities
• Data Location Options
• HIPAA compliance
• Events Connector for Amazon Web Services

$150 per agent/month billed annually

Features:

• All the core elements needed for excellent customer support, and
• Custom team roles and permissions
• Advanced knowledge management
• Customizable agent workspaces
• Customizable branding for web conversations
• Light access licenses - UP TO 1000
• Real-time, shareable and advanced reporting and analytics
• Sandbox environment for change management
• Robust APIs - ENTERPRISE RATE LIMIT

$215 per agent/month billed annually

Talk to us for a comprehensive solution that meets all your enterprise needs.

• Protect your data with best-in-class security and compliance.
• Fine-tune operations with granular controls and greater change management flexibility.
• Extend your Zendesk instance and unify your data with custom integrations.
• Get set up for success with advanced support and services from the Zendesk team