What do you like best?
The system is not only easy to use, it is simple to set up and allows for a lot of customization so that it works for any type of client, project structure. It allows our company to keep all work requests, timelines, milestones, labor tracking, project expenses all in one place. It has simplified billing. It holds our team accountable, and work requests are not overlooked since you can view Intervals from anywhere.
What do you dislike?
I would recommend looking at the users rights. We do have to make people admins because they need to view reports and approve labor, but it also gives them rights to set up new projects which I don't want them to necessarily do. Also, from a leadership standpoint we aren't able to create projects that only we can view because our managers need admin rights as stated above.
Recommendations to others considering the product
If you need to manage a large volume of work for multiple clients/projects and want it integrated with time tracking and billing this is the perfect system. Spend time up front to think about how you will use Work Types, Milestones, Modules and Projects. If you do that up front and have it configured in a way that lines up to your business it will be much easier to implement and manage.
What business problems are you solving with the product? What benefits have you realized?
We provide marketing and sales solutions for our clients. For example, if our client goes to a tradeshow they send us the leads from the show. We have multiple deliverables that must take place from sending emails, making phone calls, assigning and distributing the leads, to program reporting and follow-up. There are a lot of tasks that go into one campaign, you can only manage that through a system like Intervals to ensure no step is missed.