Genbook is an online and mobile appointment scheduling solution. Genbook has everything you need to enable online booking, promote your reputation, and manage your business, staff, and customers. Genbook is for all types of health, wellness, beauty, and professional local service providers including salons, spas, barbers, massage, skin care, acupuncturists, chiropractors, eyelash, medical, tanning, photographers, tax, and many more.
| Support | Business Hours Online | Customer Type | Freelancers Medium Business Small Business |
| API | NA | Location / Phone Number | Los Angeles, California |
| Deployment | SaaS/Web/Cloud Mobile - Android Mobile - iOS | Category | Appointment Scheduling Software |
Disclaimer: The pricing details were last updated on 28/01/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Learn more about Genbook pricing.
Genbook is Appointment Scheduling Software. Genbook offers the following functionalities:
Learn more about Genbook features.
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No, Genbook does not provide API.
PROS & CONS
What are the best aspects of this product?
Quality tool for scheduling purposes such as making appointments and bookings among others. It is very smooth to learn and use. Using it has provided a great experience.
What aspects are problematic or could work better?
We cannot find any guides or tutorials for using the app at first. User support is quite unreliable too. This makes the platform somehow difficult to use for people who are not that tech-savvy.
What specific problems in your company were solved by this product?
It is now easier for us to make schedules on the web or through the software. This greatly helps us avoid misunderstandings regarding schedules, which is important for us to save a lot of time at work.
Are you a current user of this product?
No
PROS & CONS
What are the best aspects of this product?
Keeping a record of all schedules for my business has become more efficient through this platform. Our clients can easily make their schedules online without hassles too. Moreover, if clients give accurate details in their schedules, I don’t have to worry about missing their calls anytime. I can easily sync their schedule into my own!
What aspects are problematic or could work better?
I do not have anything to dislike about this tool. This is really satisfying my needs for handling schedules.
What specific problems in your company were solved by this product?
This is terrific in terms of time management since it helps me handle my working hours each day efficiently. I do not need to worry about tons of inconveniences when handling client schedules too. And that is mainly because our clients can easily check through all my available hours when they make appointments.
Are you a current user of this product?
Yes
What do you like best?
My clients like the simplicity of going online and making their own appointments. And make the appointment online but also it’s easy for me not to miss someone’s call or voicemail knowing that they have the right information and they can make that appointment themselves. It made my appointment ledger still up faster with specials that I run. Thank you Genbook!
What do you dislike?There’s nothing that I could say I dislike
Recommendations to others considering the product:I feel if I book my clients and as long as they have their information that they could go ahead and notify them when the appointment is due I think that would be great
What problems are you solving with the product? What benefits have you realized?The time is divided better in my business and the benefits are I don’t have to take town out of my day and book the client and they have a full range of times that they could look and see when I’m available
PROS & CONS
What are the best aspects of this product?
With Genbook, I can book and update my appointments anytime.
What aspects are problematic or could work better?
Rebookings are only allowed at least 2 hours prior to the scheduled one. Can the developers adjust this please? Say, an hour?
What specific problems in your company were solved by this product?
I’ve been able to manage my schedule better.
Are you a current user of this product?
Yes
PROS & CONS
What are the best aspects of this product?
This tool is packed with features that I and my clients love. With it, all parties are allowed to set and update appointments. We get prompted whenever we have an appointment coming up too! There are just so many things you can do with this tool to stay on top of your schedule.
What aspects are problematic or could work better?
A recent update seemed to have erased a chunk of customer information from the database. We had to allocate time just to have everything set up again. Integration with Google has had a few hiccups too.
What specific problems in your company were solved by this product?
Now, we don’t have to have a staff member on standby just to book appointments. Everything is now automized on Genbook.
Are you a current user of this product?
Yes
PROS & CONS
What are the best aspects of this product?
In find Genbook really convenient because it works around my schedule. All I have to do is to input the projected length of my meetings, and it will find the best timeslot for me. Also, in the spirit of convenience, it manages to retrieve all the data I need in just a matter of seconds.
What aspects are problematic or could work better?
It can be hard to multitask with this tool. You have to close one calendar first before you open a new one.
What specific problems in your company were solved by this product?
I’ve been able to manage my calendar better.
Are you a current user of this product?
Yes
PROS & CONS
What are the best aspects of this product?
More than anything, the thing that I loved the most about this software is how easy it was to use, how simple it is, and how it didn't have a steep learning curve. I very quickly got the hang of it, so I could use it immediately to book and adjust appointments and get our business in order.
What aspects are problematic or could work better?
I didn't have a hard time getting the hang of it, but I can imagine people who aren't as tech-savvy maybe having a much more difficult time. The software doesn't have a lot of tutorials, and I wasn't as impressed with the customer support agents. That's certainly one aspect that the makers can improve.
What specific problems in your company were solved by this product?
This software isn't just a timesaver. I've seen miscommunications go down thanks to this, and it has also made booking appointments much more efficient since it can be done either on the website or on the app.
Are you a current user of this product?
No
What do you like best?
Genbook is a user friendly software for booking and adjusting appointments. It is simple to use and easy to learn.
What do you dislike?Customer service is inconsistent with no major tutorials. So if you are new to technology, the app might be difficult to navigate at first.
What business problems are you solving with the product? What benefits have you realized?With Genbook, we save time - reduces miscommunication as we can book directly on the website or through the app.
What do you like best?
Genbook is a user friendly software for booking and adjusting appointments. It is simple to use and easy to learn.
What do you dislike?Customer service is inconsistent with no major tutorials. So if you are new to technology, the app might be difficult to navigate at first.
What problems are you solving with the product? What benefits have you realized?With Genbook, we save time - reduces miscommunication as we can book directly on the website or through the app.
What do you like best?
I love how easy it is to put in how long you want your appointments to be for different things. It automatically will chose the appointment times. Also, it is really easy to block times you can't work. I also love that when you start to type a name, it pulls up the customer information very quickly and efficiently.
What do you dislike?If you are using multiple calendars for personal use and business use, you can not switch back and forth without very much friction.
What business problems are you solving with the product? What benefits have you realized?Scheduling appointments for the right amount of times.
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