Exei - AI Agent for E-commerce - Features & Pricing (September 2026)

About Exei - AI Agent for E-commerce

Deep Dive with Clara AI

Exei offers businesses, specialised to automate customer service, enhance shopping experiences, and accelerate growth. From customer service, product discovery and outreach, Exei helps brands scale personalized experiences, increase conversions, and drive repeat purchases across the entire customer journey. ⇒ Customer Service Agent -Handle every inbound & outbound customer conversation, automatically 24/7 support across WhatsApp, Voice, Website, Instagram & Messenger Instant WISMO answers & automated order status updates COD confirmation, abandoned cart follow-up & delivery alerts Automated reorder reminders for consumable products ⇒ Shopping Assistant -A knowledgeable product expert, available 24/7 Live catalog with real-time stock, AI recommends only available products.. Rich product cards with image, price & add-to-cart inside the conversation Natural language discovery, no search bar needed Personalized cross-sell and upsell recommendations, driving purchase decisions. ⇒ Growth Agent -Brand-initiated outreach that brings customers back & keeps them engaged New launch & seasonal campaign broadcasts via WhatsApp & Voice Win-back sequences for inactive 30, 60 & 90-day customers, personalised by last purchase behaviour Loyalty reminders, points expiry nudges & VIP reward campaigns

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Pricing

Free Trial Available
Starts at $16.0.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)
Individuals

API Support

Available

Modes of Support

24/7 (Live rep)

Exei - AI Agent for E-commerce Features

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Ecommerce Features

Shopping Cart

Helps to select a product or service displayed on the website, order it and eventually helps with the purchasing process

Promotions Management

Supports and assists in handling several promotional or marketing activities of a company online

Order Management

Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic way

Loyalty Program

Assists in formulating effective strategies to encourage and convince customers to stay loyal to the brand/company

Catalog Management

Helps managing and monitoring business product or service catalog

Returns Management

Helps with the supply chain management including returns, gatekeeping, reverse logistics, etc.

Inventory Management

Helps in recording inventory to optimize and fulfill the requirement.

Product Configurator

Helps to configure or to design products almost exactly the way a specific customer wishes it to be

Multi-store Management

Provides technological help in electronically manage multiple stores using just a single platform

Customer Accounts

Facilitates maintaining and monitoring accounts of customers and records critical data concerning them

Email Marketing

Helps to do email marketing and customizes emails to make a good impression to audiences

Channel Management

It is the process that assists businesses to develop various marketing strategies and techniques in order to reach out to the potential customer base as much as possible.

SEO Management

Allows to optimize the website to support easy indexing by search engines

Catalog Management Features

Product Information Management (PIM)

Integration with ERP/eCommerce/CRM Systems

Digital Asset Management (Images, Media)

Workflow & Approval Management

Pricing & Inventory Synchronization

Category & Attribute Management

Product Data Enrichment & Editing

Multi-Channel Catalog Distribution

Centralized Product Catalog Repository

Reporting & Analytics

API Management Features

Access Control

Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role

Analytics

Allows integration with other analytical tools or has it inbuilt

Traffic Control

Helpful in controlling the API traffic spikes

Threat Protection

This feature will defend the system and application from cyber threats

Developer Portal

Provides API and app performance analytics to developers, and offers a self-service platform

API Lifecycle Management

Helps to monitor and managing all the life cycles of an API

API Design

Helps in creating an interface to distribute the data systematically to other applications

Dashboard

A digital insight of reports and other workings on a single screen

Version Control

It gives the team the ability to recall specific versions of a document, code, content, file, or folder that records changes over time.

Testing Management

Helps you in managing, tracking and organizing all tests and reports in one place

CRM Features

Real-time Data Sync

Allows to synchronize with other systems for up-to-date information across platforms

Omnichannel Customer Engagement

Unified management of customer interactions across multiple channels, including web, mobile, and social media.

Order Management

Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic way

Lead Management

A systemized and organized way of managing all your leads and their conversation.

Customer Support

Ensures after-sales interactions with your customers and solve queries related to your products and services

Product Catalog

Lets your sales representatives, as well as customers, view details and prices of each product.

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Advanced Automation

Allows for building smart automation for repetitive tasks, enhancing efficiency and consistency.

Predictive Analytics

Advanced analytics for predicting outcomes based on performance and historical data.

Dedicated Phone Line Integration

Incorporating dedicated phone lines for customer support and sales, enabling direct communication and call tracking

IoT Integration

Leveraging Internet of Things devices for enhanced data collection and analysis

Customer Segmentation

Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads

Opportunity Management

Opportunity or Pipeline Management allows tracking and managing sales opportunities, including stages of the deal, probability of closing, and associated activities throughout their lifecycle.

Sales Force Automation

Streamlined management of the sales cycle from lead to close

Customization

Helps to customize the system for use in industry-specific use cases

Territory Management

Helps to assign, manage sales territories and conveniently track their progress

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Collaboration Tools

Interactive tools meant to make the application highly collaborative and encourage teamwork

Quotes (Proposals)

Create effective sales proposals by generating multiple quotes per opportunity

List Management

Enables management of multiple lists and communications with them

Marketing Automation

Develop customer relationships, automate marketing programs and measure your marketing ROI

Referral Tracking

Track and manage your referred customers.

Project Management

Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks.

Lead Scoring

Lets you manage your prospective leads by scoring them on the basis of their response.

Call Logging

Call Logging helps to register call details such as call duration, date and time of calls, notes, etc.

Contact Management

Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc.

Document Management

Ability to store and manage various information and documents in electronic format.

Exei - AI Agent for E-commerce Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Subscription )

Shopping Assistant $42.00 $42.00 per month

Our agent guides product discovery, gives accurate product recommendations, upsells and cross-sells from your live catalog, answers questions about specifications.

Key Features

2,000AI replies included each month
On-page "ASK AI" that helps answer product questions.
Live Shopify catalogue sync in real time for accurate answers.
Guided product discovery that helps with the right product recommendations.

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Customer Service Agent $21.00 $21.00 per month

Cut RTO losses as our agent helps with FAQ resolution, confirms COD orders before you ship, provides 24/7 order tracking, and handles NDR follow-ups with delivery re-attempts.

Key Features

1,000AI replies /month
Real-time order tracking for shipment status and delivery alerts.
Automated COD confirmations via voice calls and WhatsApp.
NDR handling and returns to coordinate re-attempts on failed deliveries.

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Growth Agent $16.00 $16.00 per month

Drive repeat revenue with our agent that sends broadcast messages across WhatsApp, reaches out to inactive customers, and sends timely reorder reminders to bring past buyers back.

Key Features

750AI replies included each month
Smart loyalty nudges to win back inactive customers.
Targeted WhatsApp broadcasts for sales and new launches at zero markup.
Automated reorder reminders to prompt customers when it is time to buy again.

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Complete Store Coverage (Recommended) $70.28 $70.28 per month

Get All Three AI agents across your Website, WhatsApp, Instagram, Messenger, and Calls to automate your entire customer journey.

Key Features

Instant FAQ resolution (24/7 automated support)
Product discovery (Guided catalog recommendations)
Order & tracking assistance (Live status & WISMO checks)
COD verification calls (Pre-dispatch confirmation to cut RTO)
Cart recovery (Automated high-converting nudges)
Synced in real time with your Shopify data for zero wrong answers.
Includes 5,000 monthly AI replies (30% more than buying agents individually)

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Exei - AI Agent for E-commerce FAQs

What is Exei?

Exei builds AI agents for e-commerce brands. 3 specialised agents - a Customer Service Agent, Shopping Assistant, and Growth Agent that handle support, product discovery, and marketing end-to-end, inside the channels you already use.

What are AI agents for E-commerce?

AI agents for E-commerce are autonomous software assistants designed to interact with shoppers, resolve customer service inquiries, recommend targeted products, and trigger automated retention workflows across platforms like WhatsApp, Instagram, and Web.

How is an AI agent different from a chatbot?

Unlike traditional rule-based chatbots that follow static decision trees, AI agents understand contextual intent, connect directly to your store catalog and APIs, perform complex actions (like processing returns or checking order statuses), and continuously adapt to user behaviors.

Which AI agents for E-commerce does Exei offer?

Exei offers three specialized agents: the Shopping Assistant (for personalized product recommendations & conversion), the Customer Service Agent (for 24/7 automated support & WISMO queries), and the Growth Agent (for re-engagement & win-back campaigns).

What can Exei's Shopping Assistant do?

Exei's Shopping AI Agent recommends products from a brand's live catalog in real time and shows product cards with price and add-to-cart inside the conversation.

What can Exei's Growth AI Agent do?

Exei's Growth AI Agent runs campaigns and loyalty programs — win-back messages, seasonal campaigns, and points-expiry reminders — on WhatsApp and voice.

How long does it take to set up Exei's AI agents?

Exei's AI agents for E-commerce can go live in 5 days — connecting a brand's catalog, choosing the first agent, and deploying across WhatsApp, voice, web, and Instagram.

Which channels do Exei's E-commerce AI agents support?

Exei's AI agents for E-commerce work on WhatsApp, voice calls, website chat, and Instagram, all managed from one dashboard.

Can Exei integrate with existing platforms?

Yes, Exei seamlessly integrates with major E-commerce platforms like Shopify, WooCommerce, and custom tech stacks via dedicated APIs.

How are Exei's AI agents for E-commerce different from a generic chatbot?

Exei's AI agents for E-commerce share one customer record across shopping, support, and growth, so a conversation on one channel carries context into the next instead of starting over.

What is Exei - AI Agent for E-commerce used for?

Exei - AI Agent for E-commerce is Ecommerce Software. Exei - AI Agent for E-commerce offers the following functionalities: