Home/Call Center Software/CloudTalk vs Dialpad Talk
Updated on: February 4, 2023

Compare CloudTalk vs Dialpad Talk

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Dialpad Talk
Dialpad Talk VoIP Providers
(1138 Ratings)
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Dialpad Talk

Dialpad Talk

VoIP Providers
(1138 Ratings)
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Overview

Summary

CloudTalk is a virtual phone system for remote sales and customer service teams. It helps businesses maintain a local presence with an international phone number and allows them to operate their virtual call center from anywhere. The system easily adapts to the needs and size of the business. The voice features help improve the customer support team with advanced features such as call queuing, call recording, short numbers or call masking. The tool’s intelligent call routing ensures that calls are routed to the right agents based on custom criteria. Businesses can boost the productivity of their staff, teams or departments with outbound call center features such as click to call, call notes, transfer, predictive dialer or agent status. CloudTalk can also be integrated with existing CRM tools, helpdesk, and e-commerce solutions. Organizations can improve the quality of their VoIP call center with detailed call statistics, agent reporting, emotion and sentiment analytics, and more features. Some other tools ensure better and easier management include security, unlimited concurrent calls, responsive web admin, and multi-language phone. ..read more

Dialpad Talk is a flexible and scalable business phone system. However, the available features make it go beyond merely a phone system. For clients can use this particular to connect to groups, send multiple messages at once and have seamless video conferences. The platform has been designed in a manner to provide client organisations with the required flexibility for communications, offering a whole range of channels to choose from. Phone number porting is another of the features that make Dialpad Talk a convenient option for most businesses. In-built support allows porting phone numbers with absolute ease and zero hassles. Further, Dialpad Talk gets completely integrated CCaaS support for businesses having their contact centres and support teams. Simply put, it allows contact centres to make and manage calls from the same platform simultaneously while handling customer-centric calls and queries. Forwarding calls to a maximum of five contacts at a time is again a noteworthy feature found within. ..read more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

New York City, New York / +1 888-487-1675

San Francisco, California

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Starter
$30 /User/Month

Features

  • Unlimited inbound & intracompany calls
  • Click to call
  • Automated call distribution
  • Mobile app
  • Unlimited call queuing
  • International numbers (140+ countries)
Essential
$40 /User/Month

Features

  • All Starter features, plus
  • Advanced analytics with unlimited history
  • Real-time client dashboard
  • Integrations to other systems
  • Open API
  • Skill-based routing
  • Smart queueing
  • SMS / Text messages
  • Workflow Automation
Expert
$60 /User/Month

Features

  • All Essential features, plus
  • Salesforce integration
  • Power Dialer, Smart Dialer
  • Call Monitoring (Call Barging, Call Whispering)
  • Wallboards
  • Speech to text
  • Single Sign-On (SSO)
  • SQL Exporter
  • Unlimited concurrent calls
Custom
Custom

Features

  • All Expert features, plus
  • Custom onboarding
  • Unlimited outbound calls (Flat rates)
  • Enterprise-level security
  • Developer support
  • Custom reporting
  • SLA
View Price Page
Standard
$15 /User/Month

Features

  • Unlimited calling in the US & CAN
  • Unlimited SMS & MMS
  • Call controls (Transfer, Hold, Mute)
  • Custom Voicemail Greeting
  • Productivity suite integrations (G Suite & Office 365)
Pro
$25 /User/Month

Features

  • Includes features of Standard Plan, plus
  • Local number support in 50+ countries
  • Salesforce Integration
  • 24/7 Phone Support
  • Custom Off Hours Routing
  • Fax (add-on)
  • Voicemail Transcription
Enterprise
Custom

Features

  • Includes features of Pro plan, plus
  • API & Webhooks
  • Okta Integration
  • 24/7 Phone Support
  • Service Level Agreements (SLA)
View Price Page

SCREENSHOTS

CloudTalk Screenshots
View 3 screenshot(s)
Dialpad Talk Screenshots
View 1 screenshot(s)

INTEGRATIONS

  • Intercom
  • Freshdesk
  • LiveAgent
  • Zoho CRM
  • HubSpot CRM
  • BigCommerce
  • Salesforce
  • Pipedrive
  • Shopify
  • Zapier
  • DOMO
  • HubSpot CRM
  • Microsoft Azure
  • Slack
  • Salesforce
  • Zendesk Support
  • Zapier
  • Okta

ALTERNATIVES

Top alternatives to CloudTalk

Twilio Flex
Twilio Flex
3CX
3CX
TalkDesk
TalkDesk
JustCall
JustCall
RingCentral Office
RingCentral Office

Top alternatives to Dialpad Talk

Zendesk Sell
Zendesk Sell
Talkroute
Talkroute
Infinity Telecom
Infinity Telecom
Comcast Business VoiceEdge
Comcast Business VoiceEdge
iPlum
iPlum