Sidekick Alternatives and Competitors

HelpHero is a comprehensive software that provides companies with an easy way to create interactive and easy to follow product tours. Thus helping customers to get started and learn new features within seconds. The software enables users to instantly create, edit and preview product tours without any coding skills. They can even customise every aspect of the tours by changing the colour, text and layout. Users can send instant gratification and feedback to customers on their onboarding progress and encourage the latter to buy products. HelpHero even offers companies with useful analytics that helps them to understand how viewers are interacting with individual tours and what needs to be done to further enhance the overall experiences. The software includes a HelpHero Editor that allows users to easily customise their Funnel criteria to create and edit tours as per language, browser, device and more. It also enables users to create different pathways to complete a product tour.

Chameleon is a product success and user onboarding software that can be used as a single platform for product engagement. From increasing activation with product tours and boosting adoption with tooltips to getting user feedback with surveys and offering guidance with checklists, this software does it all. This software also helps many organisations to build tours and make them accessible anytime anywhere. Chosen by 1000+ product-led companies, Chameleon helps users to build continuous feedback through contextual and targeted product surveys. Further, this software allows companies to pick a template that triples their feedback rates. Chameleon also presents Tooltips that provides a simple WYSIWYG Editor to unblock users. By using the Tooltips of Chameleon, product engagement teams can make minor or major changes to a text at any time without including it in a sprint. Also, this software helps companies to build, launch and iterate a product without engineering and coding skills, via its launchers. Chameleon houses many icons that individuals can use to design their product logo. Moreover, the software triggers elements by opening the launcher directly from a native click.

Guide your customers towards the best features in your software as they breeze through onboarding, adopt core feature and become life-long power users. Product tours from Driftly are handy when onboarding new users to your SaaS platform. Let users explore the most impactful parts of your application with friendly and helpful step-by-step guidance. Help users orient themselves in your application and empower them to resolve any potential issues themselves. Provide uninterrupted experiences that prevent frustration while saving time and resources on support simultaneously.

Custify's Customer Success Platform is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. This most successful accounts are likely to expand. Reach out to them to upsell and grow business. Never wonder who to talk to or when. Automatically created tasks give an actionable way forward every day. Automate low-touch customer success workflows so can focus on white-glove tasks. Treat them as individuals by segmenting customer base into groups based on account details or usage.

PointHelp is a non-intrusive help system for websites that enables website owners to set up help content for any field and control on their sites. Users can edit or enable/disable help for the entire website, page, or a single section/field on a particular page. They can then witness the changes in real time on their websites. The types of help content that can be set up include text, images or even videos. With the tool, users can directly edit the content on their websites and set up a help icon that website visitors can simply click or even point the mouse over a field to receive the relevant help. For every page that the functionality of the tool needs to be added to, a Javascript code snippet needs to be included. On the basis of the associated settings, the Help and Edit icons appear automatically on the website. Users can simply enable the Edit Mode and modify the help of any page or field.

SmartSupport unifies knowledge base software and community forums to deliver an all-in-one SaaS web self-service solution. Powerful knowledge base management tools give you full control over your support content, increase productivity, improve customer satisfaction scores and reduce operational costs. Provide your customers and agents with the best answers while lowering the workload and support costs. SmartSupport’s search engine offers excellent search capabilities, relevancy and accuracy. Rely on natural language search, hit highlighting, faceted navigation, rich document handling, content tagging, and more to find the most relevant information.

There easy to use User Onboarding app helps with Onboarding, Help requests, Feature Promotions, and Release Notes. Guided product tour, Prompt your users to complete their future daily workflows and tasks right from the start. Feature awareness and adoption Point your users to important features or functionalities and ease the task of your support desk. Release Notes Spread the word about new functionality in your application.

Give product the presentation it deserves by showcasing it in the best light with interactive demonstrations. This simple and easy to use editing options allow to add hotspot texts, change colors, re-arrange flows, and add CTAs with just a few clicks. Whether choose to embed the demo on website, share it as a public link, or send it through an email, they will be able to share it anywhere on the web. With interactive demos, user can bring your product’s story to life and capture the attention of audience. Take the opportunity to engage with them and create a memorable experience.

ClientSuccess is a software that provides companies and organizations with a tool to handle customer retention and growth. With the tool, there’s no more logging in to help desk, CRM, data warehouse, and spreadsheets to know what’s going on with a customer. Businesses can stay on top of their customers by knowing everything that needs to happen at each stage, whether it is onboarding or preparing for a renewal. Users can create beautiful and engaging playbooks so that they can make sure their customers are receiving excellent service. It allows users to stay up-to-date with customer health and get alerts and notifications before anything goes wrong. Users can adjust their notifications and get notified when a customer’s usage drops or even set reminders so that they can check in with their customers regularly. It helps users to always be prepared for their one-on-one’s and other leadership meetings. The tool gives users the right data to document and measure the retention and growth of their customer base.

Freshsuccess is Intelligent Client Success software that helps you reduce churn, expand your customer base, and deepen your customer connections. It identifies new advocates or expansion prospects while also proactively addressing customer risk. For your Customer Success team, you can also standardize procedures, automate tasks, and define best practices. Freshsuccess allows you to capture user behaviour within your product and sync customer information from other business applications, as well as compute account health based on customer behaviour, support ticket patterns, NPS answers, and more. To keep your work on track, you can give an owner, a priority, and a due date with this software. Important information won't be buried in emails or spreadsheets if you include comments and attachments. It tracks customer health and uses data to intervene and interact with the appropriate customers at the right time to help your customer and your team achieve their goals. The software assists executives in identifying actionable customer patterns. It provides essential account trends that are critical to business performance, such as product uptake, support effectiveness, and financial health, to customer support leaders.

Freshdesk Customer Success is a customer success management software that helps software and subscription companies to prevent customer churn and strengthen customer relationships. The platform offers complete visibility into customers’ subscription metrics with the help of proactive workflows for renewals, onboarding and other tasks. Freshdesk Customer Success automatically alerts users about the available opportunities for finding and retaining customers. It also helps users convert more upsells, cross-sells and trials. With this software, companies can quickly understand the reason why their customers are churning. They can get an early warning about the customer churn and successfully manage renewals in real-time. By offering customers’ metrics, Freshdesk Customer Success software enables users to engage and intervene with the right customers and achieve the best business outcomes for the users and customers. In this way, the software enables users to easily manage important milestones in their customer lifecycle, which ultimately helps them to reduce customer churn and improve customer value.

Parlor is a comprehensive feedback management platform for growing SaaS product teams who care about their users. With Parlor, product teams can announce product ideas to users, conduct surveys to gain actionable user feedback, measure reactions, and work extensively on improving the product. This platform allows your teams to segment users and do a cohort study to measure their engagement and build a passionate community around your product. With customer collaboration, product teams save time by validating ideas and build potential features that matter most to their users. Parlor allows creating prototypes and conducts surveys by integrating with popular apps like InVision, Marvel, Figma, Balsamiq, Dribbble, Survey Monkey, Survey Gizmo, or Typeform.

Planhat is an advanced consumer success platform that helps with data monitoring, project management, and customer experience improvement within an individual business. Hundreds of modern technology firms across the world rely on Planhat in order to optimise customer success and lifetime value. The software is capable of centralising all customer-related data and creating customisable dashboards to see what adds value and what doesn't. Besides improving the customer lifecycle using playbooks, triggers, alerts, and automation. Also, Planhat can be integrated with pre-existing business tools and derive a unified view of customer-related data in real-time. Zapier, Zendesk, Mailchimp, Pipedrive and Stitch are among the notable ones. For those who are into a subscription business, advanced revenue management functionality within Planhat helps the admin get rid of pivot charts and heavy spreadsheets. On the contrary, they can get a quick overview of new bookings, approaching renewals and development over time.

Headway App - Changelog for your product. It offers many features like Custom branding, Integrations, Teams, Scheduled publishing, Privacy, Custom categories, and Markdown editor

Gainsight CS is a customer success system that analyzes the customer journey across many channels to help firms streamline activities such as onboarding, retention, support, workflow management, and more. Managers can use video tutorials, walk-throughs, and other support resources to manage the training and implementation of new operations on the platform. White-label capabilities are included in Gainsight CS, allowing businesses to design customised surveys using templates, issue automatic follow-up reminders, and evaluate client replies using machine learning and text analytics. Account planning, interaction tracking, targeted campaigns, alerts, goal management, and more are just a few of the capabilities available. Furthermore, a video messaging tool allows users to make and distribute short movies to customers in order to increase consumer interaction. Gainsight CS allows teams to communicate client updates, insights, notes, emails, and to-do lists with external and internal stakeholders, allowing for better cooperation. It also integrates with HubSpot, Microsoft Dynamics 365, Salesforce, SAP CRM, Slack, Google Analytics, and SurveyMonkey, among other third-party services.

ProsperStack is the drop-in cancellation flow that prevents churn, automatically. Use targeted offers to save customers and capture feedback to make informed product, pricing, and remarketing decisions. Turn the cancellation flow into a powerful churn-prevention tool. Present special offers tailored to the reason a customer is leaving. Analyze results and customize at any time to learn what's most effective. According to a McKinsey report, re-engaging past customers is up to 10 times less expensive than acquiring new ones.

2 Steps is an online Customer Journey Analytics Software. Synthetic automation for native mobile applications has been a challenge for organizations. 2 Steps leverages almost a decades worth of expertise in automating mobile applications. Real iOS & Android devices are available to perform complex synthetic workflows with performance data and screencast replay made available in Splunk. Your organization should be deeply concerned with the functionality of any application they release to market.

UserGuiding is a tool that lets website owners create interactive product tours without coding within minutes. It’s a user-friendly tool that is largely meant for three prominent use cases, namely onboarding new users, promoting newly launched features, and onboarding new employees to internal tools. All of these help in increasing product adoption and decreasing the time taken to adapt to a new product or feature. In-depth analytics features are built right into the tool to track the performance of the guides/tours. Segmenting users and showing different variations to each user-base can be done using the tool as well. Before publishing the final version of the product tour, UserGuiding lets creators preview the said version. This not only helps in ensuring a great experience for end-users but also facilitates proper testing of the tour before it goes live. In case the users close the tour, there is an assistant at one’s disposal which triggers the tour from start again, making it quickly accessible.

MechanicAdvisor is an advanced auto repair software explicitly built to assist auto shops to retain old customers and attain new customers with a calibrated professional experience that will enhance the company's reputation and acquire additional growth. It is a potential auto shop marketing software that is profusely useful to retain and manage car owners and their vehicles. This tool can track sales, do billing and invoicing, record vehicle information, mobile responsive, maintain contact management, and service history tracking. MechanicAdvisor is a software that greatly assists the members to resolve their worries about their vehicles, as the tool lists thousands of ASE-certified mechanics to solve their issues. The listings comprise mechanic’s details, customer reviews, hours of operations, and hourly labor rates that help them in attaining suitable customers. Mechanics and shop owners can potentially opt for this tool as it is flexible with the ability to update customers' information in the database to boost their visibility or to add their shop page. MechanicAdvisor has three basic, premium, and standard pricing plan features, and shop owners can choose any to stay connected and create customers for life.

Froged is a behavioral messaging software that can help users perfect their business by finding a pool of happy customers. With the help of this software, one can easily find out what is more important for each customer and move on to provide better support to them. The application helps users to build effective campaigns and gain better results. It allows one to track events and analyze customers’ behavior when they visit one’s website. Users can improve customer satisfaction by specifying the status of products by sending campaigns. One can install this software to ensure a large customer base. Users can send personalized messages after understanding the customer’s journey and improve positive engagement with the help of automated campaigns. Froged can help users identify growth opportunities after understanding their customer’s behavior and offer the best support while converting those leads into happy buyers. Users can install the software with Script or simply install in CMS or GTM.