Neuraswitch RedaXion

About Neuraswitch RedaXion

Neuraswitch RedaXion is a speech analytics platform that uses business intelligence (AI) and Voice Data to assist enterprises to improve contact center effectiveness. They developed Intelligent Redaction, which allows for the scrubbing and replacement of sensitive information such as PCI, PII, or PHI, allowing enterprises to access their data in their chosen format while remaining compliant. This software provides numeric redaction, which removes any recognizable numbers from transcripts and recordings. Specific keyword phrases are redacted from transcripts and recordings in targeted redaction. You obtain customized redaction scripts based on customer needs using bespoke Redaction. The powerful algorithms used by RedaXion precisely identify and eliminate sensitive PHI/PII/PCI numerical and keyword data. RedaXion isn't just for calculating numerical values of sensitive data. It's fully configurable, so give your company the freedom to remove anything. Furthermore, AI-powered speech recognition, transcription, and punctuation. Organizations can tag PII data without redacting it via optional tagging. By erasing sensitive data in real-time and/or in recordings and transcriptions across the Omni-Channel, you may assure GDPR and HIPAA compliance.