VoiceBase Pricing, Reviews and Features (April 2024)

About VoiceBase

VoiceBase is a speech analytics software that helps companies to turn voice data into useful insights. It is an AI-powered software that is capable of understanding sentiments in customers’ voices. In this way, it enables companies to discover new ways to maximise revenue, lower call centre costs and minimise compliance risk. VoiceBase comes with Intelligence and Natural Language Processing tools that can be used to turn raw, unstructured call data into informative, structured data, which can be easily analysed. The same tools can also be used to convert speech into text. VoiceBase is capable of automatically detecting and redacting the sensitive PCI/PII data present in the audio and transcript. It comes with 40 different types of paralinguistic metrics such as overtalk, silence, sentiment and dynamism. With these features, the tool detects and predicts even highly complex behaviour with great accuracy. Moreover, VoiceBase can even analyse chat, CRM data, email and other support data to offer a complete view of customer interactions.

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Pricing

Free Trial Not Available
VoiceBase Offers Custom plan.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

VoiceBase Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

VoiceBase Custom

Features

Ensure Compliance
Spot & Reduce Fraud
Retain Customers
Improve Agent Performance
Automate PCI Redaction
Track Conversions
Predict Churn
Optimize CX
Track product questions
Watch trends by region
Measure Brand Sentiment
Campaign Attribution

Disclaimer: The pricing details were last updated on 31/01/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about VoiceBase Pricing.