Castel Explore

About Castel Explore

Castel Explore provides transcribed speech analytics, which documents client interactions and improves your contact center's post-call review process. The user-friendly post-call evaluation feature provides clear and understandable information about client interactions. Automate the review of client discussions by utilizing voice transcription skills. Keep a record of the call's outcomes for training and legal purposes. It has a search option that allows you to find specific terms and phrases that are relevant to your customer life cycle quickly. 'Repeatedly called,' 'unacceptable,' or 'cancel account,' for example. Helps to swiftly show performance trends and core causes of compliance issues by categorizing post-call statistics. For instance, customer displeasure, perplexity, or anxiety. Through proactive compliance and best practices based on actionable data, Castel Communications assists contact centers in meeting operational milestones. They provide a portfolio of multichannel solutions to our contact center partners, including Predictive/TCPA Dialing, IP PBX, Email, SMS, Chat, Social Media, and Speech Analytics, to provide communication touch points.