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95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zoho Books logo
Accounting Software

4.4 4,924 user ratings

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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Freshdesk Contact Center (Formerly Freshcaller) logo
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Call Center Software

3.4 89 user ratings

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Overview

Description Zoho Books is an easy-to-use and affordable accounting software designed to streamline the business finances. It helps track cash flow, expenses, and income with ease. Perfect for businesses operating globally, it features multi-currency support, making international transactions seamless. Zoho Books also offers professional invoice services and a tax filing portal, allowing to file returns directly without hassle. Additional features include Bank Reconciliation and efficient management of general and accounts, ensuring the finances are always in order. With its comprehensive tools, Zoho Books minimizes the time spent on accounting tasks, letting to focus on the core business activities. Whether managing day-to-day transactions or handling complex financial tasks, Zoho Books delivers everything required to stay on top of the finances. It’s the ideal solution for businesses looking for a reliable, all-in-one accounting platform that supports growth and efficiency.. Read more Freshdesk Contact center is a cloud-based call center solution best suitable for customer support and sales teams. It is an easy-to-set-up software that requires an internet connection and a web browser to start supporting your customers. It allows you to purchase local phone numbers and has call masking to mask your existing number with an alternative number. In addition, it has shared lines which allows you to share one number with multiple users. This software has a real-time dashboard that provides information about call queues, ongoing calls, and agent availability. It has an inbound caller id feature, which gives detailed information such as caller details and their previous interactions. Read more Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In addition it allows you to make concurrent calls to support multiple conversations from same number. It provides browser-based call center solution that allows you to manage all your calls from browser and does not require any phone hardware. Moreover, it allows you to record all calls that can be later used for QA. Read more
Pricing Options
  • Free Trial Available
  • Starts at $15.0. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $15.0. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $9.00. Offers Free-forever plan.
SW Score & Breakdown

95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    89%
  • Momentum
    72%
  • Popularity
    87%

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    90%
  • Reviews
    89%
  • Momentum
    67%
  • Popularity
    84%
SaaSworthy Awards # 15 Fastest Growing # 10 Most Popular # 7 Fastest Growing # 8 Most Searched # 3 Most Worthy # 2 Fastest Growing

Technical Details

Organization Types Supported
  • Individuals
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • Available
  • Available

Reviews & Ratings

User Rating
4.4/5 4,924 user ratings
4.4/5 167 user ratings
3.4/5 89 user ratings
Rating Distribution
  • Excellent

    73.9%
  • Very Good

    13%
  • Average

    1.6%
  • Poor

    1.3%
  • Terrible

    10.2%
  • Excellent

    52.7%
  • Very Good

    38.3%
  • Average

    3.6%
  • Poor

    1.8%
  • Terrible

    3.6%
  • Excellent

    5.6%
  • Very Good

    47.2%
  • Average

    31.5%
  • Poor

    15.7%
  • Terrible

    0%
User Sentiments

    User-Friendly Interface, Extensive Integrations, Comprehensive Features, Excellent Invoicing Capabilities

    Limited Customization Options, Occasional Bugs or Glitches, Bank Feed Syncing Issues, Limited Reporting Capabilities

    Ease of Use, Cost-Effectiveness, Seamless CRM Integration, Extensive Integrations

    Mobile App Issues, Limited Customization, Occasional Call Quality Issues, Limited Inbound Call Features

    Not Available
Review Summary

Zoho Books is a popular accounting software praised for its user-friendly interface, making it accessible to both beginners and experienced users. Users appreciate its comprehensive features, including invoicing, expense tracking, bank reconciliation, and inventory management. Zoho Books also integrates seamlessly with other Zoho products, streamlining workflows and data sharing. While some users find limitations in customization options and reporting capabilities, overall, Zoho Books stands out as a cost-effective and versatile accounting solution for small businesses.

Freshcaller, a cloud-based contact center solution, has garnered mixed reviews. Users applaud its user-friendly interface, ease of setup, and feature-richness. They appreciate the customizable dashboards, call routing options, and integration with various business applications. However, some users have expressed concerns regarding the system's occasional glitches, limited reporting capabilities, and lack of advanced features found in more established platforms. Overall, Freshcaller is a solid choice for small businesses and startups seeking a budget-friendly and easy-to-use contact center solution, but larger enterprises may find it lacking in terms of scalability and advanced functionalities.

Not Available
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Pricing

Pricing Options
  • Free Trial Available
  • Starts at $15.0. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $15.0. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $9.00. Offers Free-forever plan.
Pricing Plans
Monthly Plans Annual Plans

Free Free

Standard $15.00 $20.00 per month

Professional $40.00 $50.00 per month

Premium $60.00 $70.00 per month

Elite $120.00 $150.00 per month

Ultimate $240.00 $275.00 per month

Sprout Free

Blossom $15.00 $19.00 per user / month

Garden $29.00 $39.00 per user / month

Estate $45.00 $59.00 per user / month

Forest $69.00 $99.00 per user / month

Estate Omnichannel $79.00 $99.00 per user / month

Forest Omnichannel $139.00 $169.00 per user / month

Lite Free

Partner Edition $9.00 $9.00 per user / month

Team $19.00 $19.00 per user / month

Professional $49.00 $49.00 per user / month

Enterprise $89.00 $89.00 per user / month

 
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Vendor information

Company Details Located in: Pleasanton, California Located in: San Mateo, California Founded in: 2017 Located in: San Francisco, California
Contact Details

+1 844-316-5544

https://www.zoho.com/books/

+1 650 513 0514

https://www.freshworks.com/freshcaller-cloud-pbx/

888-670-4887

https://www.zendesk.com/talk/

Social Media Handles

Not available

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