TalkDesk vs Genesys PureEngage Comparison

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

TalkDesk

Call Center Software

4.5 5,311 user ratings

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Genesys PureEngage

Contact Center Operations Software

4.3 1,932 user ratings

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Overview

Description	An enterprise-class customer support platform with modern cloud solution. It has click-to-call feature using which you can call directly from your helpdesk and website. Based on caller data and IVR selection inbound calls are routed to respective agents by automatic call distributor (ACD). This software supports seamless integration with business applications such as Zendesk and SalesForce. Talkdesk assigns an unique tag to every contacts using which you can easily sort and identify required contact details. Moreover, it has call blocking feature that allows you to blacklist phone numbers in order to restrict spam calls. Read more	Genesys PureEngage is a customer experience management software that offers help to its users with a personalized and self-centric approach across its all channels. This way, it allows the users to create their own brand loyalty. The software offers multi-cloud and omnichannel customer engagement solutions to its users. Users can meet their business needs in an efficient manner with the help of the software. Genesys Pure Engage allows them to integrate all of their systems while leveraging out existing investments at the same time. With Genesys PureEngage, users can even unify all their customer engaging teams, right from marketing to the service and support team. The application combines real-time journeys along with intelligent and world-class routing and digital transformations. It helps users to communicate with their clients in a personalized way, across voice, web, mobile, chats, social media and other messaging channels. Users can gain visibility in all skilled resources within a short span of time by using the predictive matching feature if the software. Finally, the software allows users to artificial intelligence in order to automate the dialogues and hire the top agents with predictive routing in the assisted services. Read more
Pricing Options	Free Trial Not Available TalkDesk Offers Custom plan.	Free Trial Available Genesys PureEngage Offers Custom plan.
SW Score & Breakdown	98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 100% Momentum 70% Popularity 96%
SaaSworthy Awards	# 1 Most Worthy # 1 Fastest Growing	Not Available

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	24/7 (Live rep) Online	24/7 (Live rep) Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.5/5 5,311 user ratings	4.3/5 1,932 user ratings
Ratings Distribution	Excellent 55.9% Very Good 35.7% Average 6.5% Poor 1.2% Terrible 0.6%	Excellent 37.1% Very Good 52.9% Average 8.5% Poor 1.5% Terrible 0%
Review Summary	As a popular cloud-based contact center solution, Talkdesk has received both positive and negative feedback from users. Reviewers praise its user-friendly interface, feature-rich functionality, and strong reporting capabilities. However, some users have expressed concerns about its pricing structure, occasional technical glitches, and limited customization options. Additionally, while Talkdesk integrates well with numerous third-party applications, some reviewers have reported challenges with specific integrations. Overall, Talkdesk appears to be a solid choice for businesses seeking a feature-rich and user-friendly contact center solution, but it may not be suitable for those with strict budget constraints or highly customized needs.	Genesys PureEngage is generally praised for its user-friendly interface, ease of use, and comprehensive features. Reviewers highlight its robust reporting and analytics capabilities, which provide valuable insights for improving customer interactions. They also appreciate the flexibility and customization options, enabling businesses to tailor the solution to their specific needs. However, there were occasional mentions of technical glitches and integration challenges, which could be addressed for a smoother user experience. Overall, Genesys PureEngage is a well-regarded platform that helps organizations deliver exceptional customer service.
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Pricing

Pricing Options	Free Trial Not Available TalkDesk Offers Custom plan.	Free Trial Available Genesys PureEngage Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	CX Cloud Professional Custom CX Cloud Professional Plus Custom CX Cloud Enterprise Custom	Genesys PureEngage Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

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	View All TalkDesk Alternatives	View All Genesys PureEngage Alternatives