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79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Freshdesk Contact Center (Formerly Freshcaller) logo
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82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Daktela logo
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77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description Freshdesk Contact center is a cloud-based call center solution best suitable for customer support and sales teams. It is an easy-to-set-up software that requires an internet connection and a web browser to start supporting your customers. It allows you to purchase local phone numbers and has call masking to mask your existing number with an alternative number. In addition, it has shared lines which allows you to share one number with multiple users. This software has a real-time dashboard that provides information about call queues, ongoing calls, and agent availability. It has an inbound caller id feature, which gives detailed information such as caller details and their previous interactions. Read more At Daktela, they believe in helping customers tackle the complexities of customer communication. This all-in-one app simplifies and streamlines customer conversations no matter the size of the team or the range of channels used. They provide cloud telephony and advanced omnichannel solutions that connect voice, email, chat, and social media so the user never misses a beat. These specialists work with the user to design a tailor-made package that fits the unique requirements. Plus, this customer support doesn't stop there: they focus on long-term growth and are dedicated to helping the business succeed by providing reliable service, technical expertise, and top-quality tools for maximum efficiency – all at an affordable price. Giving the customers the best experience isn't just about convenience. That's why Daktela looks out for users—so they can do what do best: provide outstanding service to each customer every time! In just one easy app from Daktela, managing communication has never been easier. Contact us today to learn more about cloud communications solutions customized for business goals! Read more Consio is an AI-powered phone platform built for Shopify merchants that automates inbound and outbound customer conversations. It uses AI voice agents to handle customer support, recover abandoned carts, run sales campaigns, send SMS, and provide real-time revenue attribution—helping ecommerce businesses improve customer experience while increasing sales and operational efficiency. Read more
Pricing Options
  • Free Trial Available
  • Starts at $15.0. Offers Free-forever plan.
  • Free Trial Not Available
  • Offers Custom plan.
  • Free Trial Available
SW Score & Breakdown

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    90%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    60%

82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    84%
  • Reviews
    60%
  • Momentum
    66%
  • Popularity
    65%

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    80%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    60%
SaaSworthy Awards # 7 Fastest Growing # 8 Most Searched
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Technical Details

Organization Types Supported
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • NA
  • NA

Reviews & Ratings

User Rating
4.4/5 167 user ratings
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Rating Distribution
  • Excellent

    52.7%
  • Very Good

    38.3%
  • Average

    3.6%
  • Poor

    1.8%
  • Terrible

    3.6%
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User Sentiments

    Ease of Use, Cost-Effectiveness, Seamless CRM Integration, Extensive Integrations

    Mobile App Issues, Limited Customization, Occasional Call Quality Issues, Limited Inbound Call Features

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Review Summary

Freshcaller, a cloud-based contact center solution, has garnered mixed reviews. Users applaud its user-friendly interface, ease of setup, and feature-richness. They appreciate the customizable dashboards, call routing options, and integration with various business applications. However, some users have expressed concerns regarding the system's occasional glitches, limited reporting capabilities, and lack of advanced features found in more established platforms. Overall, Freshcaller is a solid choice for small businesses and startups seeking a budget-friendly and easy-to-use contact center solution, but larger enterprises may find it lacking in terms of scalability and advanced functionalities.

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  Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $15.0. Offers Free-forever plan.
  • Free Trial Not Available
  • Offers Custom plan.
  • Free Trial Available
Pricing Plans
Monthly Plans Annual Plans

Sprout Free

Blossom $15.00 $19.00 per user / month

Garden $29.00 $39.00 per user / month

Estate $45.00 $59.00 per user / month

Forest $69.00 $99.00 per user / month

Estate Omnichannel $79.00 $99.00 per user / month

Forest Omnichannel $139.00 $169.00 per user / month

DAKTELA CLOUD PHONE Others

DAKTELA LITE Others

DAKTELA CONTACT CENTRE Others

BESPOKE Custom

 
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Screenshots & Videos

Screenshots  New Report
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Vendor information

Company Details Located in: San Mateo, California Founded in: 2017 Located in: Chester, United Kingdom

Not available

Contact Details

+1 650 513 0514

https://www.freshworks.com/freshcaller-cloud-pbx/

+44 208 089 1452

https://www.daktela.co.uk/

Not available

http://consio.ai/

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