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About Salesforce Social Studio

Salesforce Social Studio is a popular tool from Salesforce for social media managers that enables them to listen to their customers, engage with them, and publish relevant content. Users can take enriched social data and connect them to their marketing, sales, and service. The best deliverable of the tool is that it empowers users to analyze conversations from any source to understand what their user base is talking about, what their expectations are, and which features do they desire. In this way, users can gain intelligent market feedback and learn from real customer discussions. After understanding what customers are looking for, users can leverage the resulting insights to drive their marketing strategies. They can then be on the lookout for fresh topics and trends with the help of a centralized dashboard in a way that marketing activities remain highly relevant. In this way, any social media account or community can be turned into a digital focus group.

Screenshots & Videos

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Pricing

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Business Hours, Online

Salesforce Social Studio Awards

Highly Rated Software
# 16 Highly Rated Software Social Media Management Software
Q2 2022

Salesforce Social Studio Features

Social Media Management Features

Social Media Monitoring

Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online

Posts Scheduling

Schedules your posts beforehand to post contents timely even in your absence

Multi-User Collaboration

Allows multiple users to work on one project to ensure effective team work

Multi-Account Management

Facilitates the usage of multiple social media account for a wider reach

Customer Engagement

Enables the brand to maintain contact with their potential customers

Brand Tracking

Helps to know the position of your brand on the social media network

Auto Publishing

Publishes scheduled posts as and when they become relevant

Analytics (Social Media)

Helps you analyse performance based on reaction to posts

Content Management

Helps you to create and customize your contents to make user and SEO friendly

Salesforce Social Studio Pricing

Free Trial

Not available

Pricing Plans

Disclaimer: The pricing details were last updated on 30/06/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Salesforce Social Studio Pricing.

Salesforce Social Studio Alternatives

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3.7 159 user ratings

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4.5 1,147 user ratings

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Sprinklr Regulate customer experience across multiple channels in an efficie... read more

4 1,359 user ratings

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4.7 2,013 user ratings

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AgoraPulse Centralized social media management platform read more

4.4 5,351 user ratings

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Statusbrew logo
Statusbrew Connect with your customers easily from one place read more

4.9 467 user ratings

Visit Website Salesforce Social Studio Vs Statusbrew

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Sendible Social Media Tool for Multiple Client Management read more

4.5 1,160 user ratings

Visit Website Salesforce Social Studio Vs Sendible

Salesforce Social Studio Reviews

User Rating

4/5 (Based on 525 Ratings)

Ratings Distribution

  • Excellent

    32.6%
  • Very Good

    42.7%
  • Average

    16.2%
  • Poor

    4.2%
  • Terrible

    4.4%

Do You Use Salesforce Social Studio?

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Salesforce Social Studio User Reviews

Salesforce Social Studio Screenshots

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Salesforce Social Studio FAQs

What is Salesforce Social Studio used for?

Salesforce Social Studio is Social Media Management Software. Salesforce Social Studio offers the following functionalities:

  • Social Media Monitoring
  • Posts Scheduling
  • Multi-User Collaboration
  • Multi-Account Management
  • Customer Engagement
  • Brand Tracking
  • Auto Publishing
  • Analytics (Social Media)
  • Content Management

Learn more about Salesforce Social Studio features.

What are the top alternatives for Salesforce Social Studio?

Here`s a list of the best alternatives for Salesforce Social Studio:

Does Salesforce Social Studio provide API?

Yes, Salesforce Social Studio provides API.

Salesforce Social Studio Contact

Vendor Details

San Francisco, CA

Contact Details

Not available

https://www.salesforce.com/eu/products/marketing-cloud/social-media-marketing/

Social Media Handles

Not available

Grid Report for Salesforce Social Studio

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