S

Sadie

March 25, 2021 Source: Financesonline.com

Functional and easy to use tool

PROS: Social Studio helps us to manage our multiple business units with multiple social accounts from one place. The smoothly integration with other platforms within the iOS app is very powerful thing, especially integration with Radian6 Topic Profile. The setup for workflow is intuitive and very effective for our team management, everyone can post to several accounts. I’d like to say that the ability to include stock photo accounts to Social Studio accounts is very practical.

CONS: I have some minor dislikes. Social data gathered doesn’t integrate with any other database within the Salesforce Marketing Cloud. Also, the links posted from app don’t match with the links in production during the scheduling process. I have to say that Social Studio is more expensive than its competitors. They need to improve their customer data gathering.

June 5, 2019 Source: G2.com

"Easy Social Media Planning "

What do you like best?

Not only does social studio let you schedule from right inside the program, but it works seamlessly with scheduling from within the social apps also. You can use the program to keep things organized, but you can also use social apps without running into errors or issues.

What do you dislike?

When scheduling posts for Instagram, you cannot upload multiple photos - which you can do on the app.

Recommendations to others considering the product:

If you do not prefer scheduling for Facebook through SS, you can still schedule through Facebook itself. The posts will still show up in SS, with the analytics. Same with any other social media post.

What problems are you solving with the product? What benefits have you realized?

Planning and scheduling out content. Getting analytics for Twitter and Instagram - which in the apps they tend to not be available after a 7 day period (for weekly.

SW

Samantha W

June 5, 2019 Source: G2.com

"Easy Social Media Planning "

What do you like best?

Not only does social studio let you schedule from right inside the program, but it works seamlessly with scheduling from within the social apps also. You can use the program to keep things organized, but you can also use social apps without running into errors or issues.

What do you dislike?

When scheduling posts for Instagram, you cannot upload multiple photos - which you can do on the app.

Recommendations to others considering the product:

If you do not prefer scheduling for Facebook through SS, you can still schedule through Facebook itself. The posts will still show up in SS, with the analytics. Same with any other social media post.

What problems are you solving with the product? What benefits have you realized?

Planning and scheduling out content. Getting analytics for Twitter and Instagram - which in the apps they tend to not be available after a 7 day period (for weekly).

November 26, 2018 Source: G2.com

"Excellent Best-In-Class Tool"

What do you like best?

The Social Studio tool's ability to connect campaigns and advertising abilities across platforms to enhance customer experience, and better target customer engagement.

What do you dislike?

The features of some of the social media tools are not yet available in Social Studio. It would be great to get timelines on these.

What problems are you solving with the product? What benefits have you realized?

Solving for social commerce and tying paid advertising on social media with our e-commerce tools and marketing automation.

AB

Administrator in Food & Beverages

November 26, 2018 Source: G2.com

"Excellent Best-In-Class Tool"

What do you like best?

The Social Studio tool's ability to connect campaigns and advertising abilities across platforms to enhance customer experience, and better target customer engagement.

What do you dislike?

The features of some of the social media tools are not yet available in Social Studio. It would be great to get timelines on these.

What problems are you solving with the product? What benefits have you realized?

Solving for social commerce and tying paid advertising on social media with our e-commerce tools and marketing automation.

UG

User in Consumer Goods

June 11, 2018 Source: G2.com

"Easy"

What do you like best?

I like how simple it is to navigate through each section.

What do you dislike?

There is uneccesart tabs that I don’t use.

What problems are you solving with the product? What benefits have you realized?

I’m able to see who has already been contacted about our products

June 11, 2018 Source: G2.com

"Easy"

What do you like best?

I like how simple it is to navigate through each section.

What do you dislike?

There is uneccesart tabs that I don’t use.

What problems are you solving with the product? What benefits have you realized?

I’m able to see who has already been contacted about our products

April 12, 2018 Source: G2.com

"Easy deployment and intuitive customization"

What do you like best?

We were up and running in 2 days and were able to match the functionality of our Sprinklr deployment in less than a week.

What do you dislike?

limited reporting suite. The default reports are great and widgets are easy to deploy. Just need more customization. Publisher requires separate post to each platform, rather than an all-in-one editor.

Recommendations to others considering the product:

take advantage of the premier support. The accelerators are second to none.

What problems are you solving with the product? What benefits have you realized?

We use this for all Social Listening and engagement as well as organic social.

AS

Administrator in Information Technology and Services

April 12, 2018 Source: G2.com

"Easy deployment and intuitive customization"

What do you like best?

We were up and running in 2 days and were able to match the functionality of our Sprinklr deployment in less than a week.

What do you dislike?

limited reporting suite. The default reports are great and widgets are easy to deploy. Just need more customization. Publisher requires separate post to each platform, rather than an all-in-one editor.

Recommendations to others considering the product:

take advantage of the premier support. The accelerators are second to none.

What problems are you solving with the product? What benefits have you realized?

We use this for all Social Listening and engagement as well as organic social.

M

Marty

January 31, 2018 Source: Financesonline.com

Easy to use tool for interacting and helping our customers

PROS: I love how simple and yet effective this product is. I love its offers, its features are simple yet detailed. I must say that their support service is great and really helpful.

CONS: I couldn’t remember the steps on how to close the cases, sometimes I cannot close them and I had to do it over again.

Salesforce Social Studio Reviews

User Rating

Rating Distribution

Do You Use Salesforce Social Studio?

Sadie

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Samantha W

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Administrator in Food & Beverages

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

User in Consumer Goods

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Administrator in Information Technology and Services

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Marty

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